3 Replies Latest reply: Oct 31, 2012 10:09 PM by Paul Lam
Paul Lam Level 1 Level 1 (5 points)

I started to use .Mac since 2003. I paid $40 for 20GB on 9/24. Can I get the refund? I didn't receive any email from Apple yet.

  • 1. Re: I paid $40 for 20GB on 9/24. Can I get the refund?
    Roger Wilmut1 Level 9 Level 9 (65,505 points)

    You can cancel an iCloud storage upgrade within 15 days of buying (in your case that appears to be tomorrow):

     

    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:

     

    https://discussions.apple.com/message/19323996#19323996

     

    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:

     

    https://discussions.apple.com/message/16968425#16968425

     

    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

     

    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see

     

    http://help.apple.com/icloud/#mmd602084a

     

    and expand 'Downgrade your storage for the next plan year'.

  • 2. Re: I paid $40 for 20GB on 9/24. Can I get the refund?
    Paul Lam Level 1 Level 1 (5 points)

    I called ExpressLane. He quided me to contact Apple Support by email. The reply of email giving me the list of contact no. and ask me to call.

    http://support.apple.com/kb/HE57?viewlocale=en_US

     

    After talking with the Supervisor(suppose to be) and checking my identity, he arranged the refund.

     

    Thanks, Roger.

  • 3. Re: I paid $40 for 20GB on 9/24. Can I get the refund?
    Paul Lam Level 1 Level 1 (5 points)

    My case is not finish.

    Last week, I received email from Apple saying my iCloud storage is full. I checked System Preferences, it became back to 5GB!! Then, I cannot receive email. I called Apple support. They verified my information and gave me back 25GB. However, few days later, I received storage is full email again. Called again, then ok. But today, it backed to 5GB again.

    25GB→5GB→25GB→5GB→25GB→5GB→25GB...

    The history repeated.

     

    It really annoying!

    The support team cannot solve my problem. They sent email to iTunes/iCloud support. I requested they give me direct emalil, they didn't give me. Few days passed, still waiting their reply.

     

    I was really disappointed this time.