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Scuffs/Scratches On New iPhone 5 Right Out Of The Box

407427 Views 1,363 Replies Latest reply: Dec 15, 2013 6:40 AM by kopdeck RSS Branched to a new discussion.
  • dreydey Calculating status...

    Difference between retail box and white replacement box:


    The difference is that retail box you have all the accessories charger headphones Etc

    White replacement box is that it could be a refurbished unit but it might be too early for refurbs and apple has a supply of replacement iPhones to replace faulty units most likely they are brand new still too early for refurb


    And the reason they send you that and not the retail is because its more cost effective that you keep the same accessories manuals headphones rather than send you all those in a retail box they just swap the phone it's cheaper that way


    So it still is a new phone or maybe refurb but might be too early for refurb cause they have to send them back to the factory and fix them then send back too early for that so your still getting probably a new unit


    Just cheaper than giving you a whole brand new retail box that's all

  • kyleinhawaii Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 11:41 AM (in response to lvnuk)

    This is surprising that some are reporting the phone getting new small scuffs and nicks starting to appear. Do you have any idea what might be causing this? I've been using my black iPhone (still awaiting exchange), without a case and haven't noticed a single new nick or wearing down of the coloring at all. It goes in/out of my jeans pocket every day and again without a case when in use. I have never bumped it or hit it against anything.


    I have heard about how fragile the iPhone is and agree the aluminum band is not as strong as the stainless in the 4s, but in my experience it has held up pretty good so far providing it's not dropped or bumped. I've had the phone since launch day.

  • jonchild Level 1 Level 1 (5 points)

    Hiya Lornz


    Am on the phone to apple right now!

  • kyleinhawaii Level 1 Level 1 (0 points)

    I think the reason for this is that the retail box includes the accessories. If there is nothing wrong with the ones we received iniitially, Apple wants to avoid the expense of replacing them as well as it's not necessary. They can't send you a retail box because it's packaging specifically tied to a serial number of the unit and made to be easily recognized as a complete set.


    I personally do believe the phones are new, but others may feel otherwise. For me, the only thing that gets me is that getting a white box replacement means that when it comes time to resale, I need to explain why the serial number on the box doesn't match the one on the phone. Buyers think I'm doing something suspicious. But, now's your chance to get Apple to send you a complete replacement if that's what you want.


    Feedback has been reported about not wanting to put a hold on a credit card. I understand that. Just to clarify though, I believe the hold is not an actual charge, but a notice given to your credit card company that a charge is pending and "might be" coming. So you do not get charged any daily interest charge fees or anything like that. But if you only have $500 as a charge limit or close to maxing out your limit, you won't be able to buy anything new until this hold charge is cleared. So it's a problem for some but might not be a deal for others.


    For me, Apple told me that I would have to send in my unit before they shipped out the replacement. Then I got a shipping notice that a new unit was shipped from China. I wasn't informed that they would place a hold on my cc and haven't seen it come up yet on my AMEX. Was told I was going to get it Wednesday, but got word that it's being delivered today. Not sure if it's a white box or complete unit. I'll update my findings soon.

  • jonchild Level 1 Level 1 (5 points)

    Are we being joined by employees? Lol


    You are clearly very lucky. These are damaged from the box though

  • kyleinhawaii Level 1 Level 1 (0 points)

    Yes, compared to the experiences some users are having, my experience is not nearly as bad. I purchased 5 phones for my company (4-black 1-white) and only found nicks in one of the black units. They were noticable though, so definitely experienced first hand of the out of box defects. 


    I was at an Apple Store and Verizon store over the weekend and asked the rep if they were getting returns because of this. The Apple store genius said he has seen a few. The Verizon guy said I was the first customer to ever return an iPhone 5 because everyone wants to buy one. Not a scientific test at all, but a small indication that it's not a wide spread issue, at least where I live (Hawaii). I'm wondering if the defective units affected select shipments more than others. From this board, appears that many of the defects are being reported in Europe.

  • jonchild Level 1 Level 1 (5 points)

    It would appear that this is the case...


    Us poor souls in blighty are getting the raw deal!

  • jonchild Level 1 Level 1 (5 points)

    Did you have to send everything back to apple?

  • jonchild Level 1 Level 1 (5 points)

    Been on to AppleCare and someone from apple uk will call me tomorrow as there are different policies in the uk to those in America?

  • dreydey Level 1 Level 1 (0 points)

    When I received a replacement for the scratches and chips it came from rancho Cordova anyone receive a replacement from there wonder why I didn't get it from china

  • jonchild Level 1 Level 1 (5 points)

    Was it a full retail replacement or a white box replacement?

  • Lornz_1983 Calculating status...

    Well here's hoping u get the response u want!!

  • jonchild Level 1 Level 1 (5 points)

    Lets hope so....


    Dear Jon


    Please find enclosed a new iPhone 5 assembled by Buddhist monks in the out reaches of Nepal.


    It has been crafted from solid titanium and has been made one piece at a time, lol


    When do you get yours?

  • kyleinhawaii Level 1 Level 1 (0 points)



    Responding to your questions:


    Did you have to send everything back to apple?

    o  I haven't sent anything back yet. My replacement phone is on a UPS truck delivering today. So I'll send back whatever I receive. I never got a clear instruction from Apple. Think they were/are still working on the response policy when I called.


    Been on to AppleCare and someone from apple uk will call me tomorrow as there are different policies in the uk to those in America?

    o  That would make sense as even in the US, we sometimes have different policies in different states. For example, in Hawaii we get waived the restocking fee from Verizon. When the first iPhone came out, I believe most states had a 14-day return policy, but Hawaii had a 30-day.Think it's because of the commerce laws and regulations governed by the states. BTW, Hawaii is not viewed as a "business friendly" state. Likely because of some of these restrictions, though good for us consumers.


    Will post an update after I get my replacement.

  • dreydey Level 1 Level 1 (0 points)

    It was in a retail box which I was happy with no issues it did have a small black scratch on the aluminum adjacent to the apple logo but I'm happy it was too small to notice it was sealed brand new box but the plastic that seals the retail box had a small hole in the corner but I'm sure it wasn't opened it was sealed except for that small hole probably it got caught on something and tore the Saran Wrap plastic that covers the brand new retail box but just the corner edge was tore a small little hole but I'm sure it was brand new and it came from California rather than china

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