9 Replies Latest reply: Apr 1, 2013 4:36 PM by edalder2000
MeganRoseF Level 1 Level 1 (0 points)

why does my itunes say when i'm trying to burn a cd that disc burner or software is not found? This is making me very mad!

please help? i'm running itunes on a Dell. Thanks

  • 1. Re: disc burner or software is not found?
    John Galt Level 8 Level 8 (36,380 points)

    It means that no disc burning hardware or software can be found on your Dell.

  • 2. Re: disc burner or software is not found?
    MeganRoseF Level 1 Level 1 (0 points)

    i have it, how do i make it work?

  • 3. Re: disc burner or software is not found?
    John Galt Level 8 Level 8 (36,380 points)

    I can only suggest you ask Dell:

     

    http://en.community.dell.com/search/searchresults.aspx?q=disc+burner+or+software +not+found&ctypes=forum&groups=81&ps=100&wps=5

     

    There are nearly 400 questions on the subject. Most are unanswered, and I could not find a single one that was "solved".

     

    The reasons could range from broken hardware, an incorrect driver, a corrupt registry entry, an incomplete Windows installation... the list is nearly endless.

     

    You can waste a significant part of your life tracking down problems like this, many of which have no solution at all. Or, you can get a Mac.

  • 4. Re: disc burner or software is not found?
    MeganRoseF Level 1 Level 1 (0 points)

    i will most likely getting one this winter!

  • 5. Re: disc burner or software is not found?
    b noir Level 9 Level 9 (71,995 points)

    There's a few different things that can cause that particular error message.

     

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • 6. Re: disc burner or software is not found?
    JenniferAL10 Level 1 Level 1 (0 points)

    Microsoft Windows XP Professional Service Pack 3 (Build 2600)

    Dell Inc. Vostro 230

    iTunes 11.0.0.163

    QuickTime 7.7.3

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0012B5100C97BDA0

     

     

    Current user is an administrator.

    The current local date and time is 2012-12-10 11:36:51.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel(R) G41 Express Chipset

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.0.0.163 is currently running.

    iTunesHelper 11.0.0.163 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

     

    THIS IS WHAT MINE SAYS...can you help me fix this? Thanks!

  • 7. Re: disc burner or software is not found?
    mizzdread Level 1 Level 1 (0 points)

    I have a mac book pro, recently upgraded operating system and updated Itunes and mine is doing the same thing...any solutions?

  • 8. Re: disc burner or software is not found?
    John Galt Level 8 Level 8 (36,380 points)

    Hi mizzdread

     

    Please post your question in the MacBook Pro forum. This one is for Windows and involves many different possible solutions. Thanks!

  • 9. Re: disc burner or software is not found?
    edalder2000 Level 1 Level 1 (0 points)

    I just updated to Itunes 11.02 and these are my system specs

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    LENOVO 3259AD9

    iTunes 11.0.2.26

    QuickTime not available

    FairPlay 2.3.31

    Apple Application Support 2.3.3

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 003CB6C00D76CDB8

     

     

    Current user is not an administrator.

    The current local date and time is 2013-04-01 19:25:09.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics 4000

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.0.2.26 (x64) is currently running.

    iTunesHelper 11.0.2.26 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    Could I safely uninstall and then attempt to reinstall an older version of itunes?

     

    Message was edited by: edalder2000 I found this following message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"