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MacBook Pro Retina display burn-in?

1270462 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • DomdiDom Calculating status...
    Currently Being Moderated
    Oct 8, 2012 1:32 PM (in response to johns1)

    johns1 wrote:

     

    Yet you've stuck around so long even though you apparently have a flawless rMBP. You don't even like the tone of this thread. I think there's a name for this thing when someone with no particular interest in the discussion, yet posts comments that would attract responses.

    I ocassionaly pop in here to see whats going on, and notice you are still very involved here. (Still?)

    Can you even begin to understand what you sound like? So because YOU don't have a problem with your computer everyone else should just go away and stop posting here about this topic? LOL.

     

    Also, let's be clear, Your lord and savior wants this thread right where it is, the topic won't die until apple fixes the problem. So apple would rather it stay here rather  than have it move to some place macrumers where they won't have control over it.

     

    Apple knows how to stop this topic, FIX THE IR PROBLEM.

     

    Frankly, if apple had been even remotely been smart about this topic and fixed everyone's IR problem this thread might have died. BUT apple instead chose to come out with new statement saying this was normal, then came out with test in order justify telling people we can't help you. Then you also get inconsistent help from stores some are borderline criminal and some (with ethics) are very sympathetic and replace the panel.

     

    So, maybe you should "pop in" a little less if you have no business here.

  • DomdiDom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 1:41 PM (in response to danielwerner)

    I had decided I was done as I got an email from Best Buy that price dropped on the G75. Problem is it isn't showing the price reduction when I go to buy so I'm waiting for an email reply from best buy.

     

    If they give it to me for the price they quoted I'll buy it, if not I'll hang on a little longer and see if Apple decides to actually FIX the IR problem in a serious way and not some idiotic way such as telling people to look at the screen differently or put the screensaver on every 2 minutes.

     

    My first choice was the rmbp (at double the price, similar specs) but that's because I thought I'd get a superior screen in a 15" size with retina. Right now I'm using a 20" and although I like the screen I hate the weight. I thought 15" retina  would be good enough to compensate. It appears however that this thing was rushed.

  • rrahimi Level 3 Level 3 (615 points)
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    Oct 8, 2012 1:48 PM (in response to danielwerner)

    So... When is it gonna be safe to order one? Don't say next gen MPB, because - as they say in Dawson's Creek - I DON'T WANNA WAIT.

     

    I was really hopefull about week 40+ but that didn't pan out. Now looking forward to 13" launch. Since that's a much larger release (couple of million 13" vs. 200-300k 15") I'm hoping Apple would do something by then. At that scale and with the smaller margins, repair/replacements will eat up any potential profits and would also be bad PR-wise.

  • Leoul Calculating status...
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    Oct 8, 2012 1:48 PM (in response to mittense)

    I posted my story somewhere on this thread. I finally got a refund from a reseller after 1 month. From now onwards I will deal directly with Apple online. Whenever I receive a LG display I will send it back during its 14 days return period. I am ready to order 2.3 / 16 / 256 tomorrow. Guys what do you advise me ... is it worth to upgrade the processor? Normally I don't use the mac for intensive tasks like photo or video editing but I want to run Windows virtually.

  • Locoroco Calculating status...
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    Oct 8, 2012 1:52 PM (in response to DomdiDom)

    Let's not give johns1's comments anymore attention then it deserves.  This forum is about the rMBP IR problem and how to get it fixed.  It's not about why affected users should accept defective products.

     

    Since Apple has already said in its very own website that IR is "normal", then there is a good chance the IR would come knocking on johns1's rMBP, eventually.  Meanwhile, I suggest we could spend more productive time sharing and helping other affected users in this forum.

  • johns1 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 8, 2012 1:56 PM (in response to Leoul)

    I posted my story somewhere on this thread. I finally got a refund from a reseller after 1 month. From now onwards I will deal directly with Apple online. Whenever I receive a LG display I will send it back during its 14 days return period. I am ready to order 2.3 / 16 / 256 tomorrow. Guys what do you advise me ... is it worth to upgrade the processor? Normally I don't use the mac for intensive tasks like photo or video editing but I want to run Windows virtua

    Yes for the small piddance to go from a 2.3 to a 2.6, the safari scrolling is a bit smoother with the faster processor.  Hardly notice any addtional battery drain.  Games play slighly better.  

     

    I went from a 2.3/8/256 to a 2.6/16/256 and it was worth it.   Sorry guys neither one had IR that I saw.

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 8, 2012 1:55 PM (in response to Leoul)

    I am ready to order 2.3 / 16 / 256 tomorrow. Guys what do you advise me ... is it worth to upgrade the processor?

     

    I would say do the 2.3-->2.6 upgrade. It's only $100 (at least in NA).

     

    2.6->2.7 on the other hand is too expensive and not worth the small jump.

     

    You've already bumpted up the RAM which is good.

  • srhwang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 2:05 PM (in response to mittense)

    I have a week 26 @ appleserialnumberinfo and had the LG display. Massive IR issues as well as multiple pressure marks.

     

    I went in, explained the issue, genius ran a local iMac display test. The test was only for around 3 minutes of checkerboard, and against a dark background for 1 minute, where the IR has to be there for the whole minute. My display barely failed the test but genius gave me the OK for replacing the display (not replacing the whole mbp though...) and looked up on google and found the 661-7171 and placed the order for the display. He noted it was the first time he saw two different model numbers for the same item.

     

    I just got the MBP back, and ran several tests. No IR, no dead pixels, no pressurer marks, everything seems perfect. I got my top shell replaced, not sure what happened but I did have scuff marks and a small dent in the corner that looked gross, but I guess they either just went ahead and replaced it at no charge or they scratched it up by accident and had to replace it. Anyway, it looks fresh and nice now.

     

    Ofcourse, ran the terminal command and it gave me LSN.

     

     

    Now, I went and checked the display rMBPs at the Apple Store. They were using week 31. I checked three, one was Samsung and two were LGs, but all the same weeks. Hmm...

     

     

    Ps. anyone think Retina displays are a bit PINK? I'm comparing whites with my iMac 21" mid 2011 and my retina display looks really, really pink.

  • johns1 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 8, 2012 2:48 PM (in response to srhwang)

    I have a week 26 @ appleserialnumberinfo and had the LG display. Massive IR issues as well as multiple pressure marks.

     

    I went in, explained the issue, genius ran a local iMac display test. The test was only for around 3 minutes of checkerboard, and against a dark background for 1 minute, where the IR has to be there for the whole minute. My display barely failed the test but genius gave me the OK for replacing the display (not replacing the whole mbp though...) and looked up on google and found the 661-7171 and placed the order for the display. He noted it was the first time he saw two different model numbers for the same item.

     

    I just got the MBP back, and ran several tests. No IR, no dead pixels, no pressurer marks, everything seems perfect. I got my top shell replaced, not sure what happened but I did have scuff marks and a small dent in the corner that looked gross, but I guess they either just went ahead and replaced it at no charge or they scratched it up by accident and had to replace it. Anyway, it looks fresh and nice now.

     

    Ofcourse, ran the terminal command and it gave me LSN.

     

    Now, I went and checked the display rMBPs at the Apple Store. They were using week 31. I checked three, one was Samsung and two were LGs, but all the same weeks. Hmm...

     

    Ps. anyone think Retina displays are a bit PINK? I'm comparing whites with my iMac 21" mid 2011 and my retina display looks really, really pink.

    Mostly likly the entire panel was replaced, not whats internal.   Its a lot easier to replace it as one assy.   Other computers vendors do this also.

     

    There have been earlier comments about retina panels being a bit yellow or pink.  You can try to recalribrate the display in display preferences.  If it is too extreme, I would run this by the guru at the apple store.

  • pcmir Calculating status...
    Currently Being Moderated
    Oct 8, 2012 2:53 PM (in response to srhwang)

    I returned my retins macbook pro LG version after 14 days because it had a pink color cast, especially on the left side.  Having bought it at a camera store, I only got store credit.  The man who looked at it in the returns department told me he was color blind.  That meant another look from another person who claimed he saw nothing pink.

     

    As a professional photographer, I'm acutely aware of color casts but before I went into the store I showed my new computer to another photographer who said it was really not adequate with the pink color so obvious.  He offered to calibrate it but I was so unhappy that I went to research the apple groups and found I was not alone.

     

    While I reported my issue on page 255 here and to Apple, the senior rep told me that only Samsungs were in future retina macbook pros.  I reported it here only to find out later from the Apple rep that he shouldn't have told me that. 

     

    So now I have over four thousand dollars in camera store credit.  I won't buy another computer from them since there are no refunds.  And I won't buy another retina macbook pro till it is delivered without a potentially defective screen. 

     

    Apple has shown us a business model for quality that is unacceptible for business, students and the average consumer.

  • johns1 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 8, 2012 3:08 PM (in response to rrahimi)

    I was really hopefull about week 40+ but that didn't pan out. Now looking forward to 13" launch. Since that's a much larger release (couple of million 13" vs. 200-300k 15") I'm hoping Apple would do something by then. At that scale and with the smaller margins, repair/replacements will eat up any potential profits and would also be bad PR-wise.

    As you say huge scale up of production on these so Apple has a lot riding on this.   Perhaps all new panel issues (I hope not)

  • shayster98 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Oct 8, 2012 3:39 PM (in response to mittense)

    Interesting; this Samsung replacement screen for a standard 13" MacBook Pro states in the description that it may be shipped with a couple dead pixels (scroll down to "Technical Details"). Are stuck pixels this normal for Samsung displays?

  • johns1 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 8, 2012 4:07 PM (in response to shayster98)

    If you look up the ISO 13406-2 spec you'll see QA limits on the number of allowable defects of this type on a LCD screen.  Can be against hot, dead, stuck pixel faults.

  • Dave Z Level 1 Level 1 (60 points)
    Currently Being Moderated
    Oct 8, 2012 6:39 PM (in response to Dave Z)

    I picked up my rMBP from the Apple Store this weekend.

     

    Long-Story-Short

     

    My rMBP failed Apple’s IR test. They created a repair order with part 661-7171. I received my unit back with a Samsung display (ioreg in the Terminal reports a model starting with LSN). The Samsung screen is a pinch warmer than the LG (i.e. a bit more yellow) but even at its native white point the whites are definitely white. Viewing angles are clearly more limited than the LG, but that’s more than fine for me since I’m the only one viewing the screen in most situations these days. No IR is visible in the limited tests I did.

     

    Short-Story-Long

     

    I have been following the IR issue since the rMBPs became available. Even though I ordered mine on day one, I received it about 2-3 weeks later (the Canadian online Apple Store stayed offline for hours after others came back). I immediately checked for IR but didn't observe any.

     

    After several weeks I started to notice some IR when I would switch from windows like iTunes to solid backgrounds. I called Apple’s phone support and the representative told me this was a known issue and I could: 1) take it to an Apple Authorized Service Provider; 2) have him make a Genius Bar appointment; 3) have him arrange to send me a box so the LCD panel could be replaced at a repair depot. I responded by letting him know I would make a Genius Bar appointment when I was able to be without the computer.

     

    I made a Genius Bar appointment for the following weekend. As the week progressed and I researched more online (especially in this discussion forum) I started reading about instances where people were being turned away because IR was “normal.” I was starting to get a bit upset because I didn’t want to drive 90-minutes (roundtrip) to be told nothing would happen. I wrote a very polite e-mail to Tim Cook’s office explaining what I had read online and observed with my computer. I ended up cancelling my Genius Bar appointment because I didn’t want to invest the drive without knowing the outcome.

     

    A few days later I received a called from an individual in Executive Relations (ER) who was responding to my e-mail to Tim Cook. I explained my situation and expressed concern over the repair options. The ER rep. assured me that the issue would be corrected and encouraged me to take the unit to an Apple Store for review. She made an appointment on my behalf at a store and I brought it.

     

    The Genius Rep. did the test and stated he could see some IR and would arrange for a replacement. I asked whether I would be receiving an LG or Samsung. He stated there was only one part number and that both LG and Samsung panels arrive when using it (not sure I believe him). I explained I’d rather have a Samsung since they do not exhibit the IR issue. He said he has seen both panels exhibit the issue (again, not sure I believe him). I responded by saying that Samsung uses PLS displays which are not prone to IR. He restated his previous point of having witnessed both. When asked if I wanted to leave the laptop there while the part was ordered or bring it in once the part arrived I said I would leave the computer since I would be travelling for the next week and wouldn’t be able to bring it in.

     

    Seven days went by. There was NOTHING from Apple and no change to my repair status on their web site. I called 7 days (+ 30 minutes) from when I left the Apple Store the previous week. An Apple concierge answered the phone at their store and after placing me on hold to check my repair status, returned to tell me exactly what I already knew, “[The] repair was in progress.” I said I wanted more information than that and he replied by giving me what he claimed is their definition of “7 days.” I cut him off and stated outright that I did not want a canned answer and that I wanted to know about my machine. He acknowledged what I said, and began continuing his diatribe of how the repair process works. I, again, cut him off and explained I did not want canned answers and I wanted to know the status of my machine specifically. After a few more minutes on hold I was put through to someone who identified their position as a “Genius Administrator.” She explained that my computer was scheduled for service that day and would be ready for pick up about 15-minutes before the store closed. I thanked her, explained that that is all I wanted to know and that I would be there the next day to pick it up.

     

    The next day I went to the store and waited patiently by the Genius Bar for 10-15 minutes for someone to approach me. I had 5-7 employees walk past me (some even saying, “Excuse me,” (I was standing right where they enter/leave the back room--deliberate move to attract attention)) yet was mostly ignored for the first 10-15 minutes.

     

    After the employee retrieved my laptop, he basically wanted me to sign the release papers and send me on my way. To which I promptly explained that I would be thoroughly checking the machine since previous “repairs” have resulted in more damage (true story, every single repair up till that point had resulted in something else being broken). I spent about 30 minutes reviewing the display. First I checked the model, it was a Samsung, then I checked colour temperature (though it was pretty obvious there was no overly yellow tint--though it is definitely a tiny bit warmer than the LG), then I checked for dead pixels with solid red, green and blue backgrounds; as well as solid white, black and grey for other anomalies. Everything looked fine. Physically the computer looked fine as well, though after I got it home I noticed a very small scratch/chip in the bottom corner by one of the screws. I missed that when initially examining it.

     

    After bringing the computer home I put it through its paces and it seems to operate fine. Though other “repairs” have resulted in damage that took more than a day to manifest. The ER rep. followed up with me and I explained that other than the small chip in the bottom corner I was fine with how things went. She was glad everything worked out and told me if I had any more difficulties I could contact her directly.

     

    From having worked with companies like Apple (i.e. large, technology companies) and from watching things unfold on this forum, it is my opinion that Apple has issued a limited, silent recall for LG displays. This explains the sudden shift to a single part number that in all but one (according to posts on this forum) case results in a Samsung display. Some people are being denied service but the IR test, while lame, is there to gauge worse-case scenarios. The people making the most noise or with the worst issues are being afforded service opportunities.

  • shad0vv Calculating status...
    Currently Being Moderated
    Oct 8, 2012 7:52 PM (in response to Dave Z)

    I think I'm done. I have just received 2 additional LG rMBPs today after returning one I ordered last week (also LG) and I'm utterly disappointed and frustrated. This is the worse machine I have ever experienced in my life that is just not worth my time and efforts of playing this exchanging game incessantly. Thus far, I have replaced 11 rMBPs due to LG panels and other defects, as well as requested 2 repairs. I must be the most unlucky man on the Earth when it comes to the rMBP machine, it literally hates me and so does Apple.

     

    As of now I am contemplating whether I should just request a replacement display on one of my rMBPs or just returning both and reordering 2 additional units to waste my time and "hopefully" receive a Samsung without issues.

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