HT201685: Find the software version on your iPhone, iPad, or iPod
Learn about Find the software version on your iPhone, iPad, or iPod
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Helpful answers
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Oct 8, 2012 7:45 PM in response to Hally DeMentby gdgmacguy,sounds like a hardware problem. Bring your phone into Apple.
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Oct 8, 2012 7:54 PM in response to gdgmacguyby Hally DeMent,what will they do? new phone or work on it? wonder why I can't fix it at home? thanks so much for your help
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Oct 8, 2012 8:02 PM in response to Hally DeMentby gdgmacguy,The button's broken. S**t happens. Apple will replace your phone. If in waranty it will be free of charge. If not, you will pay $149.
You can elect to have it repaired at a 3rd party shop near you if you choose, but this will void all warranty if there's any left.