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Airport extreme not working with fiber optic internet

2398 Views 8 Replies Latest reply: Mar 13, 2014 6:26 PM by bryce_1 RSS
Srcooper02 Calculating status...
Currently Being Moderated
Oct 8, 2012 6:48 PM

I have a new Airport Extreme hooked to fiber optic internet service. There is no modem in the equation. ISP provider said there is no modem used with this service. I have good internet when hooked direct to ethernet cable. The extreme flashes the amber light and gives two errors, no internet and no DNS. I can connect to Apple TV throught the network that was set up. If I switch to bridge mode, I can get limited wifi, but still have the errors. Any help? I hate the thought of going out and buying a non apple product to do the routing. I have done multiple factory resets and setups.

  • CRMDVM Level 4 Level 4 (1,360 points)

    Hi - this is new technology which does not require a modem - the fios comes to your house and is split in a type of media converter into internet via ethernet, video and phone - so what you get is ethernet as if it came out of a modem or router - that is why it works directly with your computer - but now is where it gets tricky because I have experience with DSL, Cable and T1 lines but this is new to me - so based on the above info, the Extreme should be configured as if it connected to a non-Apple router - so if you haven't tried it already, set it up as a bridge (DHCP off) connected via ethernet and choose "create a wireless network" and give it a name and password of your choice - the security type should be WPA2-personal - and be sure to check "allow wireless clients" - you won't be able to have a guest network but it "should" work - please note the quotes as this is pure theory on my part - and for future reference, please let me know if it works.

    Thanks,

    Charlie

  • CRMDVM Level 4 Level 4 (1,360 points)

    Sorry but I just realized that it might not work but I would try it anyway - if it doesn't work then you should treat it as if it is a modem and enable DHCP and share a public IP - so it wouldn't be in bridge mode - the rest would be the same - in this case you would be able to have a guest network - and you might have to do a factory reset between setups if the device gets confused - again I am sorry about this but it is an interesting question and I like to try new things - and unfoutnately I also like to do things by trial and error - that is the way I learn.

    Charlie

  • TFerraro Level 2 Level 2 (160 points)

    I just had similar issues with (in my case, Verizon FIOS) fiber optic Internet service when replacing an old Verizon-provided D-Link DI-624 router. I had to re-attach the DI-624 router and release the DHCP lease with ISP. Then hooked up the Airport Extreme and it now works fine as normal router (did NOT need to be set as a bridge).

     

    If you have no router that holds a DHCP lease, you may have to call tech support with your ISP, explain what you want to do and ask them to release it for you.

     

    Good luck.

  • CRMDVM Level 4 Level 4 (1,360 points)

    Thank you for your response - I hope that Srcooper02 sees it - what you say makes sense - and I am sure that there will more questions as this technology becomes more prevalent so I am going to save this post for future reference.

    Thanks again,

    Charlie

  • CRMDVM Level 4 Level 4 (1,360 points)

    Thanks for the update - I am sorry things didn't work out - but I hope that your effort was not in vain and that the Apple people pass it on to their engineering dept and they do something about it - this technology is the future and Apple will have to adapt to compete - in order to get 2 fiber optic T1 lines working in my case, I had to sit on the phone with the ISP tech and put each value into the setup manually - it was tedious but it was worth it - I now have an office with 2 parallel LAN's consisting of 8 Extremes and 2 Expresses - they work great - this is why I was trying to help you.

     

    Charlie

  • bryce_1 Level 1 Level 1 (0 points)

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