6 Replies Latest reply: Oct 9, 2012 12:26 PM by thomas_r.
ericcolmar Level 1 Level 1 (0 points)

Since I have upgraded my  Mac book Pro with OS X lion Mountain , my mac is slow .

If you experience the same and fix it please tell what the solution is .

thanks


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: OS X Mountain lion  is slow
    fowlerryan Level 3 Level 3 (515 points)

    What are the specs of your computer?

     

    Ryan

  • 2. Re: OS X Mountain lion  is slow
    wbg1128 Level 1 Level 1 (0 points)

    Experiencing same.  I have recently upgraded from Lion to Mountain Lion, and I have done the following:

     

    Checked and removed conflicting apps (roaringapps list)

    Booted in SAFE mode and repaired Disk Permissions

    Reset PRAM

    Stopped animations of Icons in Dock

     

    Here are my specs:

     

    Hardware Information:

        Mac mini - model: Macmini5,2

        1 2.7 GHz Intel Core i7 CPU: 2 cores

        8 GB RAM

     

    Startup Items:

        ProTec6b - Path: /Library/StartupItems/ProTec6b

     

    System Software:

        OS X 10.8.2 (12C60) - Uptime: 0 days 1:21

     

    Disk Information:

        WDC WD7500BTKT-40JKWT0 disk0 : (750,16 GB)

            disk0s1 (disk0s1) <not mounted>: 209,7 MB

            Macintosh HD (disk0s2) /: 749,3 GB (176,3 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

     

    USB Information:

        Logitech USB Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        TOSHIBA- USB 3.5"-HDD 1 TB

            USB-HDD (disk2s1) /Volumes/USB-HDD: 1 TB (117,82 GB free)

        TOSHIBA USB 3.5"-HDD 1 TB

            disk1s1 (disk1s1) <not mounted>: 209,7 MB

            disk1s2 (disk1s2) <not mounted>: 999,86 GB

            Boot OS X (disk1s3) /Volumes/Boot OS X: 134,2 MB (98 MB free)

        Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Kernel Extensions:

        com.shapeservices.msm.driver.MSMVideoDevice    Version: 3.2.0

        com.shapeservices.msm.driver.MSMFramebuffer    Version: 3.2.0

     

    Problem System Launch Daemons:

               [failed]    com.apple.xprotectupdater.plist

     

    Problem System Launch Agents:

               [failed]    com.apple.afpstat.plist

     

    Launch Daemons:

               [loaded]    com.adobe.fpsaud.plist

               [loaded]    com.adobe.SwitchBoard.plist

               [loaded]    com.backblaze.bzserv.plist

               [loaded]    com.bombich.ccc.plist

               [loaded]    com.crashplan.engine.plist

               [loaded]    com.microsoft.office.licensing.helper.plist

               [loaded]    com.zeobit.MacKeeper.AntiVirus.plist

     

    Launch Agents:

           [not loaded]    com.adobe.AAM.Updater-1.0.plist

               [loaded]    com.adobe.CS5ServiceManager.plist

           [not loaded]    com.iteleport.connect.plist

               [loaded]    net.culater.SIMBL.Agent.plist

     

    User Launch Agents:

           [not loaded]    .DS_Store

               [loaded]    com.adobe.AAM.Updater-1.0.plist

               [loaded]    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

               [loaded]    com.backblaze.bzbmenu.plist

               [failed]    com.bonkey.BonkeyService.plist

               [loaded]    com.divx.agent.postinstall.plist

               [loaded]    com.google.keystone.agent.plist

               [loaded]    com.hp.printerAgent.plist

               [loaded]    com.microsoft.LaunchAgent.SyncServicesAgent.plist

               [failed]    com.plexapp.mediaserver.plist

               [loaded]    com.zeobit.MacKeeper.Helper.plist

               [loaded]    de.metaquark.appfresh.plist

     

    User Login Items:

        GrowlMenu

        smcFanControl

        Dropbox

        CrashPlan menu bar

        Dropbox

     

    3rd Party Preference Panes:

        Backblaze Backup

        DivX

        Flash Player

        Flip4Mac WMV

        MenuMeters

     

    Internet Plug-ins:

        AdobePDFViewer.plugin

        AdobePDFViewerNPAPI.plugin

        CitrixICAClientPlugIn.plugin

        DivXBrowserPlugin.plugin

        Flash Player.plugin

        FlashPlayer-10.6.plugin

        Flip4Mac WMV Plugin.plugin

        JavaAppletPlugin.plugin

        NP_2020Player_IKEA.plugin

        OVSHelper.plugin

        QuickTime Plugin.plugin

        SharePointBrowserPlugin.plugin

        Silverlight.plugin

       

    User Internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin.plugin

        Google Earth Web Plug-in.plugin

        Picasa.plugin

       

    Bad Fonts:

        None

     

    Top Processes:

     

    Any help would be greatly apprecfiated.

     

    Thank you in advance.

     

    William Genske

    http://www.williamgenske.com

  • 3. Re: OS X Mountain lion  is slow
    Radiation Mac Level 5 Level 5 (4,635 points)

    How many GB's of RAM do you have installed, which year and version of MacBook Pro do you have, and how full is your hard drive?

     

     

    Hope this helps

  • 4. Re: OS X Mountain lion  is slow
    thomas_r. Level 7 Level 7 (27,960 points)

    Kernel Extensions:

        com.shapeservices.msm.driver.MSMVideoDevice    Version: 3.2.0

        com.shapeservices.msm.driver.MSMFramebuffer    Version: 3.2.0

     

    Bad third-party kernel extensions can often cause crashes or performance problems. I'm not familiar with this particular product, but it's a possible cause. You may want to try uninstalling it temporarily to see if that makes a difference.

     

    Problem System Launch Daemons:

               [failed]    com.apple.xprotectupdater.plist

     

    Problem System Launch Agents:

               [failed]    com.apple.afpstat.plist

     

    These two items concern me... they're normal parts of your system, but I don't know why they're listed as "failed". What did you build this list with? EtreCheck?

     

    Launch Daemons:

               [loaded]    com.backblaze.bzserv.plist

               [loaded]    com.crashplan.engine.plist

               [loaded]    com.zeobit.MacKeeper.AntiVirus.plist

     

    Two problems here... first is MacKeeper. That is probably the most important thing for you to remove! It's absolute junk that will kill performance, can damage your system and is created and marketed by absolute slimeballs. Get rid of it ASAP!

     

    http://applehelpwriter.wordpress.com/2011/09/21/how-to-uninstall-mackeeper-malwa re/

     

    Then, I also notice you appear to have software for both Backblaze and CrashPlan installed. Although redundant backups are a good thing, having two different online backup services running at the same time could be a performance killer. I would recommend getting rid of one of them.

     

    There's a bunch of other third-party software that shows as being installed, but I'd concentrate on these areas first, and then expand the search a bit if that doesn't help.

     

    Also, some more generalized information about troubleshooting performance issues can be found in my Mac Performance Guide.

  • 5. Re: OS X Mountain lion  is slow
    wbg1128 Level 1 Level 1 (0 points)

    Hi Thomas,

     

    Thank you for your reply, very helpful.  Here is my progress so far.

     

    1)

    Kernel Extensions:

        com.shapeservices.msm.driver.MSMVideoDevice    Version: 3.2.0

        com.shapeservices.msm.driver.MSMFramebuffer    Version: 3.2.0

    Bad third-party kernel extensions can often cause crashes or performance problems. I'm not familiar with this particular product, but it's a possible cause. You may want to try uninstalling it temporarily to see if that makes a difference.


    Progress: Not sure how to do this, since I am not familiar with the application/product either.  In fact I have searched now in my applications folder for something resembling MSMVideoDevice, but cannot locate anything similar.  Any suggestions? 

     

    2) Two problems here... first is MacKeeper. That is probably the most important thing for you to remove! It's absolute junk that will kill performance, can damage your system and is created and marketed by absolute slimeballs. Get rid of it ASAP!


    Progress: I have removed MacKeeper and things are somewhat better, however I am still getting some spinning wheel action and definitely below average response times.

     

    3) Then, I also notice you appear to have software for both Backblaze and CrashPlan installed. Although redundant backups are a good thing, having two different online backup services running at the same time could be a performance killer. I would recommend getting rid of one of them.

     

    Progress: I have removed one of the backup services and I am now down to just the single, better option.

     

    4)

    Problem System Launch Daemons:

               [failed]    com.apple.xprotectupdater.plist

     

    Problem System Launch Agents:

               [failed]    com.apple.afpstat.plist

     

    These two items concern me... they're normal parts of your system, but I don't know why they're listed as "failed". What did you build this list with? EtreCheck?

     

    Progress:  Yes, I used EtreCheck.  I am not clear as to why these have failed either.  Is there another step here?  Please advise.

     

    New EtreCheck results:

     

    Hardware Information:

        Mac mini - model: Macmini5,2

        1 2.7 GHz Intel Core i7 CPU: 2 cores

        8 GB RAM

     

    Startup Items:

        ProTec6b - Path: /Library/StartupItems/ProTec6b

     

    System Software:

        OS X 10.8.2 (12C60) - Uptime: 0 days 2:18

     

    Disk Information:

        WDC WD7500BTKT-40JKWT0 disk0 : (750,16 GB)

            disk0s1 (disk0s1) <not mounted>: 209,7 MB

            Macintosh HD (disk0s2) /: 749,3 GB (184,14 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

     

    USB Information:

        Logitech USB Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        TOSHIBA- USB 3.5"-HDD 1 TB

            USB-HDD (disk2s1) /Volumes/USB-HDD: 1 TB (117,82 GB free)

        TOSHIBA USB 3.5"-HDD 1 TB

            disk1s1 (disk1s1) <not mounted>: 209,7 MB

            disk1s2 (disk1s2) <not mounted>: 999,86 GB

            Boot OS X (disk1s3) /Volumes/Boot OS X: 134,2 MB (98 MB free)

        Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Kernel Extensions:

        com.shapeservices.msm.driver.MSMVideoDevice    Version: 3.2.0

        com.shapeservices.msm.driver.MSMFramebuffer    Version: 3.2.0

     

    Problem System Launch Daemons:

               [failed]    com.apple.xprotectupdater.plist

     

    Problem System Launch Agents:

               [failed]    com.apple.afpstat.plist

     

    Launch Daemons:

               [loaded]    com.adobe.fpsaud.plist

               [loaded]    com.adobe.SwitchBoard.plist

               [loaded]    com.bombich.ccc.plist

               [loaded]    com.crashplan.engine.plist

               [loaded]    com.microsoft.office.licensing.helper.plist

               [loaded]    com.prosofteng.DriveGenius.locum.plist

     

    Launch Agents:

           [not loaded]    com.adobe.AAM.Updater-1.0.plist

               [loaded]    com.adobe.CS5ServiceManager.plist

           [not loaded]    com.iteleport.connect.plist

               [loaded]    net.culater.SIMBL.Agent.plist

     

    User Launch Agents:

           [not loaded]    .DS_Store

               [loaded]    com.adobe.AAM.Updater-1.0.plist

               [loaded]    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

               [failed]    com.bonkey.BonkeyService.plist

               [loaded]    com.divx.agent.postinstall.plist

               [loaded]    com.google.keystone.agent.plist

               [loaded]    com.hp.printerAgent.plist

               [loaded]    com.microsoft.LaunchAgent.SyncServicesAgent.plist

               [failed]    com.plexapp.mediaserver.plist

               [failed]    com.prosofteng.DGMonitor.plist

               [loaded]    de.metaquark.appfresh.plist

     

    User Login Items:

        smcFanControl

        CrashPlan menu bar

        Dropbox

     

    3rd Party Preference Panes:

        DivX

        Flash Player

        Flip4Mac WMV

        MenuMeters

     

    Internet Plug-ins:

        AdobePDFViewer.plugin

        AdobePDFViewerNPAPI.plugin

        CitrixICAClientPlugIn.plugin

        DivXBrowserPlugin.plugin

        Flash Player.plugin

        FlashPlayer-10.6.plugin

        Flip4Mac WMV Plugin.plugin

        JavaAppletPlugin.plugin

        NP_2020Player_IKEA.plugin

        OVSHelper.plugin

        QuickTime Plugin.plugin

        SharePointBrowserPlugin.plugin

        Silverlight.plugin

       

    User Internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin.plugin

        Google Earth Web Plug-in.plugin

        Picasa.plugin

       

    Bad Fonts:

        None

     

    Top Processes:

     

     

    Thanks again for your help.

     

    Gratefully,

     

    William Genske

  • 6. Re: OS X Mountain lion  is slow
    thomas_r. Level 7 Level 7 (27,960 points)

    Progress: Not sure how to do this, since I am not familiar with the application/product either.

     

    What you need to do is go to the site (shapeservices.com) listed in the identifier for those kernel extensions and see what software from there you may have installed at some point. Then use whatever uninstaller they provide to remove it. If that doesn't help, you can reinstall it.

     

    I have removed MacKeeper and things are somewhat better, however I am still getting some spinning wheel action and definitely below average response times.

     

    It's possible that MacKeeper may have damaged your system if you used it for "cleaning." However, you'll need to clean up the system a bit (in terms of removing third-party software) first, before jumping to that possibility.

     

    Yes, I used EtreCheck.  I am not clear as to why these have failed either.  Is there another step here?

     

    I'm honestly not sure. EtreCheck is an app written by one of the other contributors here, but the problem is that there's no documentation as to what some of this stuff means. It could mean those files are malformed, it could mean they're not loaded when they're supposed to be, or it could mean something else entirely. The only way to know will be if etresoft shows up here and explains that.

     

    As far as further steps go, I would recommend continuing to remove third-party software. You've got a lot of stuff loaded, and that's going to affect performance. Look through those lists and remove anything shown there that you're no longer using or don't need. You may have to do some detective work using the reversed domain name in the identifiers (eg, com.apple.whatever) to figure out what software some things belong to.