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iPhone 5 AT&T preorder status thread

235756 Views 2,108 Replies Latest reply: Nov 3, 2012 6:09 PM by Lsuchick2294 RSS Branched to a new discussion.
  • herculesbell3 Calculating status...
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    Oct 9, 2012 9:39 AM (in response to Big Joon)

    i pre preorderd threw ATT.. how can i check to see if my phone shipped??

  • Sylvia503 Calculating status...
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    Oct 9, 2012 9:43 AM (in response to herculesbell3)
  • ExtraHD Calculating status...
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    Oct 9, 2012 9:43 AM (in response to Sylvia503)

    Yes AT&T has the worst customer service ever, I don't see how we could not cancel this and I researched on what the problem has been and it's something about the companies manufacturing the phone are having shortage problems in materials? I'm not sure but Apple definatley should have this planned better next time.

  • marbellow Calculating status...
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    Oct 9, 2012 11:36 AM (in response to Big Joon)

    So my dad told me he preordered my mom and I's phones about three weeks ago but I just got a text saying that my preorder has just been processed (but he lied to me because he said it processed a week ago and I should get my phone this week but it's okay haha) and I just wanted to know how long it will take for my phone to get here after it has been shipped? Thank you!

  • hallor61809 Level 1 Level 1 (0 points)
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    Oct 9, 2012 2:18 PM (in response to marbellow)

    I ordered 9/19 around 10:45 am cst in store and went off backorder last night and now today I am happy to report my phone was shipped. It was a 16gb black

  • karthik3k Calculating status...
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    Oct 9, 2012 2:39 PM (in response to hallor61809)

    Mine just got shipped

  • herculesbell3 Level 1 Level 1 (0 points)
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    Oct 9, 2012 3:12 PM (in response to hallor61809)

    how did you kno if it came off backorder

  • Denene Level 1 Level 1 (0 points)
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    Oct 9, 2012 3:33 PM (in response to hallor61809)

    My status still says, "pending shipment". Ordered on 9/18. AT&T says that it's supposed to be shipped 10/8-10/17. Not delivered. But, shipped on one of those days. Apple really needs to anticipate these sorts of things better. I think that they should go back to only Apple selling the new iPhone once it comes out. And then make it available to the carriers 2 weeks after it's debut. Apple has to fulfill their orders, plus the carriers(AT&T, Verizon, & Sprint) orders. Way too much to handle. Had I known that the lines weren't going to be crazy long, I would've got in line on 9/14. But, I do know one thing...I'LL NEVER EVER EVER ORDER ANYTHING VIA ATT.COM.

  • TheEndTimes Calculating status...
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    Oct 9, 2012 3:47 PM (in response to hallor61809)

    I ordered at about the same date and time as you and mine also has shipped except I ordered a black and a white and only the black has shipped the other still says pending shipment. The other one better ship today because I can't open mine until my wifes got hers as well thats how we roll. <3 shout out to my beautiful wife.

  • Denene Level 1 Level 1 (0 points)
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    Oct 9, 2012 3:57 PM (in response to TheEndTimes)

    I do think that the color &amp; gigabytes effect the back order status. I ordered a white 16g. Seems as though this particular one is in high demand. Good idea to wait for your wife's phone!

  • vandyfanfl Calculating status...
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    Oct 9, 2012 4:34 PM (in response to Big Joon)

    So my order status had the quantity back ordered go to zero today.

     

    Does that mean I should get a shipping notice soon?

  • RobertromesLA Calculating status...
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    Oct 9, 2012 4:44 PM (in response to ExtraHD)

    I think it all varies on peoples orders, I can tell you one thing though, it is definitely NOT first come, first served. Some have had their "Pending Shipment" status for as long as 2 weeks while others 2 days. I ordered a white 16GB AT&T through apple.com on 9-14-12 and it went from processing to pending shipment on 10-1-12, it then went from pending shipment to shipped 2 days after. It is all very frustrating seeing people who ordered their iPhone days/weeks after me and have already recieved them.

     

    Just an FYI for people who have terrible luck with UPS like I do, my shipment is scheduled to arive tomorrow "by the end of the day" this happens to me everytime I get a missed notice and have to wait at my local UPS until the driver comes back at night (They give you a window somewhere between 8-9PM). The rep at UPS directed me to sign up for "My UPS" which is free, and you are able to change your delivery and have it never go on the truck to be out for delivery. I selected to have it there on hold at will-call as it's much more convenient for me to just go pick it up when it opens at 8AM. Goodluck to everyone and the long wait till be worth it soon enough!

  • hallor61809 Level 1 Level 1 (0 points)
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    Oct 9, 2012 5:07 PM (in response to vandyfanfl)

    Yes @vandyfanfl you should get a shipping notice soon, mine came off back order last night and just shipped today

  • hummerking745 Calculating status...
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    Oct 9, 2012 6:20 PM (in response to Big Joon)

    So here is my saga. I ordered a 16g, white iPhone 5 on 09/17/2012. I was told at that time that it would take 14-21 days for the phone to arrive. I was a bit hesistant, but I decided to go ahead and order it. About a week later, I was in a small town called Pahrump, NV and the local Radio Shack had the phone. So I called AT&T, to cancel my order and they firmly said no. I even called twice after the first initial no and was told that it would not be possible. Bare with me, I know this story is long. So about a week later, I realized that my credit card that I ordered my phone with was about to expire at the end of the month, 09/30/2012 and I did not want my order to be declined, when they were to ship the phone and delay me further. So I called AT&T and told them my dilema and that I just wanted to update my credit card info. Now this is when I became livid. They told me that I would have to cancel my order and reorder the phone, with my new card. All of a sudden, they have the ability to cancel an order and make me restart the ordering process, which I was not willing to do. At this point, I am willing to wait until a local store has it in stock. After a few choice words and threatening to go to Verizon, they credited my bill for the month of October and I made sure that they updated my eligibilty status. Now get this, they still shipped the phone anyway. It is schedule to arrive on 10/10/2012. Once the phone arrives of course I will then call AT&T and pay for the phone, but there system is truly flawed. But I can not complain, October's bill got paid and I am still getting an Iphone 5.

  • TheEndTimes Level 1 Level 1 (0 points)
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    Oct 9, 2012 6:29 PM (in response to Big Joon)

    Good news (for me atleast) both 16gb white and black phones ordered on the 09/19 (really ordered on the 16th but didnt accept the terms) have shipped today and will be delivered tomorrow by 3:00pm. Finally! My gosh! I'm definitely not going to be the coolest on the block this time anymore seeing that everyone and their grandma has it already.

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