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MacBook Pro Retina display burn-in?

1275463 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • MattC85 Calculating status...
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    Oct 9, 2012 6:15 PM (in response to Danny Swish)

    It's not considered a defect.  Read the thread.

  • Danny Swish Level 1 Level 1 (10 points)
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    Oct 9, 2012 6:18 PM (in response to MattC85)

    If it's bad enough that it disturbs your work, sure as **** it's a defect. I it's mild, then it's considered normal for an IPS display. Problem is a lot of people are having such a severe case that leaves something up for less than a minute is something visible on the desktop. That is unacceptable.

  • MattC85 Level 1 Level 1 (0 points)
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    Oct 9, 2012 6:30 PM (in response to Danny Swish)

    Okay, I'll rephrase, Apple does not consider it a defect.

  • rrahimi Level 3 Level 3 (615 points)
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    Oct 9, 2012 6:31 PM (in response to Danny Swish)

    That's good on paper, but only if Apple considers this a defect. Unfortunately so far they've called it a feature and if they repair it, they're being "nice", not following policy.

     

    That's why remaining within 14 days gives you much more control than having to deal with repair people who have on many occasions denied repairs.

  • dbainbridge Level 1 Level 1 (115 points)
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    Oct 9, 2012 6:41 PM (in response to JDThree)

    JDThree wrote:

     

    I regularly hit 100 - 105 c on my RMBP when I have a video playing, or certain websites.  Fans don't really kick in to bring it down from there by themselves - they do ramp up about half speed and keep it from getting hotter, but I've always noticed how hot this thing runs with certain things active.  I have istat menus 3 monitoring and usually use it to crank the fans manually to high to get it back down to  a regular temp.  Oddly enough, I have *never* seen the fans go to high on their own, even at those temps.  They always get about half way to their max.  But I can set it to the max manually with no problem.

     

    I have the 2.3 i7 rMBP

    I have this same setup and have never been able to hear the fans.  I have played both HTML5 based video and Flash video via Chrome. What "things" do you have running that causes it to get so hot?  I even made a comment to my wife that this portable is not going to keep my lap warm in the winter like a 2010 MBP did.

  • flat earth Level 1 Level 1 (15 points)
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    Oct 9, 2012 6:53 PM (in response to rrahimi)

    Does anybody know exactly what the in-house test consists of when they test your machine to see if it has imagae retention or not?   This afternoon at the Apple Store, I was able to see the IR on the gray screen after leaving a Safari window on the screen for just one minute.  After 1 minute, I could still see the image retention, but barely.  I remember something about them leaving the checkerboard pattern on for 1 minute (?)  and then seeing if it was still there after 3 minutes (?).  If the IR had disappeared after the 3 minute waiting period then the machine "passed".  

     

    I find it unsettling that they perform this test out of the sight of the customer and then pronounce it "passed" when they bring it out.  I'm not from Missouri, but show me.

  • rrahimi Level 3 Level 3 (615 points)
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    Oct 9, 2012 7:04 PM (in response to flat earth)

    I remember something about them leaving the checkerboard pattern on for 1 minute (?)  and then seeing if it was still there after 3 minutes (?).  If the IR had disappeared after the 3 minute waiting period then the machine "passed". 

     

    I think it's the other way around. 3 minutes checkerboard, then 1 minute later check on near black screen to see if it's visible.

  • srhwang Level 1 Level 1 (0 points)
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    Oct 9, 2012 7:09 PM (in response to flat earth)

    rrahimi is correct. They do a r488 local test that was designed for the iMac which leaves a checkerboard on for 3 minutes, and see if the IR disappears within 1 minute on a dark gray background. It's up to the genius' discretion whether your machine fails or passes. In my case, it barely failed but it was so close I was unsure myself. Genius was not anal enough and gave me the OK for a screen replacement.

     

    Further, I'd assume you can refuse to accept this test because it was not designed specifically for the rMBP, then persuade them to sit with you for 10 minutes with checkerboards or a browser open, and show them the IR afterwards.

  • Dave Z Level 1 Level 1 (60 points)
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    Oct 9, 2012 7:09 PM (in response to flat earth)

    flat earth wrote:

     

    I find it unsettling that they perform this test out of the sight of the customer and then pronounce it "passed" when they bring it out.  I'm not from Missouri, but show me.

     

    They did my test right in front of me.

    flat earth wrote:

     

    I remember something about them leaving the checkerboard pattern on for 1 minute (?)  and then seeing if it was still there after 3 minutes (?).  If the IR had disappeared after the 3 minute waiting period then the machine "passed".

     

    As rrahimi said, it is definitely the other way around: checkered pattern up for three miinutes; one minute of a solid, dark grey; then observe. Many pages back someone posted a screenshot of the instructions the actual test shows before starting--it was left in the poster's cache so they were able to capture it.

  • JDThree Level 1 Level 1 (55 points)
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    Oct 9, 2012 7:55 PM (in response to dbainbridge)

    dbainbridge, I get it when watching any video content.  From You tube, an MKV file, AVI, etc...  Right past 200 F every time.  Normally, like right now, I'm hovering about 170 F.  I have this open in safari, mail open to my exchange server, forklift (sitting idle though, not even copying a file), adium, and NZB Vortex. 

     

    My IR test was like the others stated, the guy put the checkerboard up for three minutes, let it sit for one minute, then we looked.  I didn't see any IR from THEIR test, but he said he did, so he ordered the screen.  I was all set to demonstrate it a different way if he said there wasn't any since I could easily go to the apple support page for one minute, let it show the pictures of the different products along the top, then switch to a solid color and clearly see the images still.  I was concerned at how many people may end up getting told they can't replace the screen because their test did not display the IR nearly as well as simply leaving an image sitting from a webpage did.

  • dT.Tb Calculating status...
    Currently Being Moderated
    Oct 9, 2012 8:37 PM (in response to mittense)

    I have concluded the batch week 40 production. I think Apple has started flooding LG in production line.

     

    dT.Tb wrote:

     

    I have received MBP retina 26/16/512 today.

    Week 40 on Chipmunk

    It is LG

    LG

    LG

    LG

    LGGGGGGG

     

    I guess Apple has done nothing on production line much.

     

     

    geyien wrote:

     

    Just got a Week 40 BTO rMBP (2.3/16/768) and it's an LG screen (sad).

     

    Out of the box, I don't see any image retention, and I've done the checkerboard test, grey background, no screensaver, etc. 

     

    From what I read here, even if I don't have the problem now, it will appear eventually.

     

    Don't want to go through the hassle of returning / exchanging / arguing for a refund, but I guess I have no choice.

     

    Sigh.

     

     

    MattC85 wrote:

     

    Ordered mine a week ago, 2.6/16/512.  LG.

     

    Model:- MacBook Pro (Retina, Mid 2012) (CTO)
    Codename:- No codename assigned.
    Build Country:- This unit was built in China
    Build Year:- This unit was built in the second half of 2012.
    Build Week- Week 14 (March) or week 41 (September)
    Production Nr.:- This unit was number 502 to be built that week.
  • djnewa Calculating status...
    Currently Being Moderated
    Oct 9, 2012 8:55 PM (in response to mittense)

    Guys,

    This is my first mac book pro and Its deplay is made of LG. I ran the burn in test and couldn't find anything. It looks normal. I am using it normally. It has been 4 days I am using this great laptop.

    I ran the checkboard test and other test such as opening a page for more than 15 minutes but couldn't reproduce anything.

     

    I saw the burn in issue in my friend's laptop but it was rarely noticeable. He bought it when it first came out in June. Actually I could see it only when I changed the background to dark grey otherwise it was just unnoticeable.

     

    I have used many laptops but I can tell you this laptop is a great laptop.

     

    Currently, I am just waiting for my display to show IR problem. I am under 14 days but hesitating to return it back because It is very rare that I will get the samsung display next time.

     

    If the problem comes up in future I will just contact apple and explain the issue and have it replaced with samsung.

  • dT.Tb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2012 9:19 PM (in response to mittense)

    I just tested my new LG week 40.

    It shows slightly IR for seconds and gone. I am pretty sure it will get worse over time according to my previous rMBP.

    I will return if they won't let me get replacement.

  • Barry Fisher Level 3 Level 3 (655 points)
    Currently Being Moderated
    Oct 9, 2012 10:16 PM (in response to srhwang)

    We are not programmed robots. Do you see my point now?

     

    Well, maybe some are acting like programmed robots, if that's what you think this is about.  In other words many are simply reacting without thinking.  Repeating the same cycle without result.  But if you think that's what makes you individualistic and autonomous than by all means, continue on.  I'm just wondering how that's doing for ya?  Actually, I don't really understand how this whole line of discourse you've brought has any relation to how to resolve problems getting ones screen repaired.

  • Barry Fisher Level 3 Level 3 (655 points)
    Currently Being Moderated
    Oct 9, 2012 10:18 PM (in response to MattC85)

    That may be Apple's "official" position.  But it definately can be a problem.

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