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Lightning cable that came with iPhone 5 won't charge

50332 Views 38 Replies Latest reply: Dec 19, 2012 11:49 AM by NickTyrell RSS
  • Taylor Stewart Calculating status...
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    Sep 23, 2012 9:27 AM (in response to T33B)

    I  plugged mine into the wall, and shut it off. Only way to charge it as far as i know.

  • schpodie Calculating status...

    Final update: I did get my hands on another lightning cable from a friend and it worked fine with my phone. Today I went to the apple store for my replacement apt and they took the initial failed cable and phone swapping for new/replacement units. Back up and running in minutes and folks in the store were great. Clearly they have some issues with at least a small number of lightning cables that shipped with the iPhone 5. I'd suggest anyone with any charging issues seek a replacement. I'd hate to see what would happen if anyone with a short like mine was plugged into the wall and left unattended.

  • Zhuohan Calculating status...
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    Sep 25, 2012 6:52 AM (in response to T33B)

    Same!!!!!! Can not wall charge, but If you plug your usb charger cable into the PC, than move to the AC adapter, it works. What, should I do!!!

  • AppleSJ511606 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 8:11 AM (in response to Zhuohan)

    The best thing you can do is call support and request to exchange your lightning cable or setup an exchange at your local apple store.

     

    Apple contacted me after my support issue (ill leave it at that) and the above are your best options

  • PKSPEER Calculating status...
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    Sep 26, 2012 10:23 PM (in response to T33B)

    I have the same Problem.

    Will go to the Apple store and swap it out.

    The Cable got very hot. And the Power brick was very hot also (fire?)

    Lucky I had 2 iPhone5's so had a backup.

     

    These must have passed testing ? The only Apple cable fail I have ever had in 10 years.

  • Bob D926 Calculating status...
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    Sep 27, 2012 8:18 AM (in response to T33B)

    Like at least one other poster, my cable only charges when plugged into the phone with a certain side of the plug facing up. 

     

    Do those with more knowledge than me (basically anyone!) :-) think it is OK to live with this situation, or is it best to get a new cable?  I don't know whether this is just a quirk or indicative of bigger problems with the cable or phone.

  • Ath3rs Calculating status...

    I would get a new cable as it should work any way you put the cable in. If you contact the seller or Apple directly, they should be able to provide you with a replacement free of charge.

  • Bob D926 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 9:03 AM (in response to Ath3rs)

    Thanks Ath3rs, I appreciate your taking the time to reply.

     

    I was afraid that might be the answer.  I ordered my phone right from the Apple website, so I guess I'll give Apple a call. Due to the nature of my job and family responsibilities lately it's very hard for me to find the time to wait on hold, so here's hoping I get through sooner rather than later. 

     

    After I call Apple I'll do a quick report back on my experience, so others in the same situation can get a sense of what they might expect if having to call in to Apple about this cable problem.

  • Ath3rs Level 1 Level 1 (60 points)

    No problem, let us know how you get on

  • Bob D926 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 10:26 AM (in response to Ath3rs)

    I called 1-800-MY-APPLE and had a wait time of less than 5 minutes.  The rep I spoke with seemed surprised to hear of a problem with the cable, but apologized for any inconvenience and immediately offered to replace it.  He gave me the option of replacing it either via a Genius Bar appointment at an Apple store, or by shipping me a new cable (which would take 3-5 business days, at least in my case). 

     

    I opted to go to the Apple store as there is one nearby, and while still on the phone with me the rep made me an appointment for later today at the exact time I wanted.  He said if there was any problem dealing with the store (e.g., long wait) then he would note for my file that I may call back and asked that a cable be shipped directly to me instead.

     

    So, I have the inconvenience of having to make a trip to the Apple store, but (hopefully) a relatively quick resolution to the problem.  Hope this gives others some idea of what to expect if they encounter the same issue with the cable.

  • the_ghostrider Calculating status...
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    Oct 9, 2012 2:36 PM (in response to T33B)

    Same here (Germany). Thought it's the cable but today I got a 2nd one and the problem still's here. Now I send back the phone.

  • Bob D926 Level 1 Level 1 (0 points)

    Sorry to hear that a new cable did not solve your problem!  Just as a follow-up, in my case a new cable solved the problem completely.  I am really enjoying the additional features of my new phone-- hope your issue gets resolved soon.

  • Fulks78 Calculating status...
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    Oct 10, 2012 3:10 AM (in response to T33B)

    Hello i had the same problem... No charging and no synching under 80% of battery life. I was forced to turn off the iphone and plug it in order to get it recognized by itunes.

    So the day after i decided to call apple support. i had to wait for 20 mins and the guy told he had never heard about this problem before so he advised me to go in the nearest apple store and to get my iphone changed.

    Later i noticed that in the picture application there was the image of a flash code (do not ask me why it was already there when i swithed on my iphone 5 for the first time), i thought it wasn't normal so decided to re install the Os.

    I can tell now that the cable works perfectly and my iphone is synching and charging (and that flashcode image has disapeared as well).

    So guy try to re install the os this may work as it did for me

  • the_ghostrider Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2012 3:46 AM (in response to Fulks78)

    Fulks78 wrote:

     

    ...

    So guy try to re install the os this may work as it did for me

    No chance to reinstall an os with an empty iPhone which iTunes doesn't recognize because it's empty

    I'm glad you were able to solve your problems.

  • Fulks78 Level 1 Level 1 (10 points)

    But if you set up your iPhone without iTunes i mean choosing your iCloud preferences (contact, app, safari etc) you will be able to re install the Os directly from the iPhone by resetting all the set ups.

    That is how i did it.

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