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Viber problem on iPhone 3G

148181 Views 166 Replies Latest reply: Jan 27, 2014 6:55 AM by mfaizanashraf RSS Branched to a new discussion.
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 10, 2012 5:22 AM (in response to shpikachka)

    @shpikachka -

     

    Please note that Viber does not officially support iPhone 3 at this stage, and this is probably the reason for the problems you're experiencing. We are planning to roll back Viber in AppStore only for iPhone3 users,so that can use an older version of Viber, that's compatible with their phone, however since we never claim to officially support iPhone 3 or older, we can never guarantee that it will fully work.

  • Tepelensi Calculating status...
    Currently Being Moderated
    Oct 10, 2012 6:02 AM (in response to theViberTeam)

    When do you plan to do this? couse I had many contacts in viber and now i lost them all

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 10, 2012 6:40 AM (in response to Tepelensi)

    @Tepelensi -

     

    We still don't have specific dates, but we're working around the clock to complete this step as soon as possible. We recommend that you stay tuned for news and updates via our official HelpDesk, at http://helpme.viber.com

  • jeffbur Calculating status...
    Currently Being Moderated
    Oct 13, 2012 7:12 PM (in response to sx)

    I have a 3G iphone and have been using Viber for 8 months.  Today I tried to open it and the screen was blank.

    I tried updating but need a different OS for the phone.

     

    How can I fix this?

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 14, 2012 1:34 AM (in response to jeffbur)

    @jeffbur -

     

     

    Please note that Viber does not officially support iPhone 3 at this stage, and this is probably the reason for the problems you're experiencing. We are planning to roll back Viber in AppStore only for iPhone3 users,so that can use an older version of Viber, that's compatible with their phone, however since we never claim to officially support iPhone 3 or older, we can never guarantee that it will fully work.

  • firebird47 Calculating status...
    Currently Being Moderated
    Oct 15, 2012 6:05 AM (in response to theViberTeam)

    i have iphone 4s and i downloaded viber 2.2.2.86 version but it dosen't work when i connect to the wifi .... please help

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 15, 2012 6:32 AM (in response to firebird47)

    @firebird47 -

     

    Please elaborate - what exactly doesn't work? Are you getting a specific error message? If so, when does it occur?

     

    Thank you in advance.

  • firebird47 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2012 7:06 AM (in response to theViberTeam)

    there is no any specific massage but it says check your connetion. i can't use the viber application with wifi but it work with mibile network !!!!!.( there is no any wrong with my connection it work with other apple apps in the same time)

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 15, 2012 7:17 AM (in response to firebird47)

    It could be that the network you are connected to is blocking Viber's traffic.


    1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?

    2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:

    TCP: 5242 + 4244

    UDP: 5243 + 9785


    (if you are not sure how to enable ports, you may contact your router manufacturer)

  • firebird47 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2012 8:39 PM (in response to theViberTeam)

    Iit's not the problem with my router . I checked.... It is with viber settings I guess it's locked with mobile network it doesn't allowed to use wifi for it self

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 16, 2012 3:08 AM (in response to firebird47)

    @firebird47 -

     

    Have you fully performed both the steps we suggested above and the results were always identical?

     

    It is unlikely that your cellular provider is blocking your WiFi network (your WiFi network is related to the ISP, not the cell company).

     

    Please specify what country you're located in, and which cellular network.

  • firebird47 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2012 4:15 AM (in response to theViberTeam)

    I live in thailand and celluler network is dtac. the thing is others are using viber with same router (but they are not using an iphone).

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 16, 2012 5:03 AM (in response to firebird47)

    It could be that other people are using the same router and manage to use Viber successfully, and you can't because there's a block of ports and IPs.  As we said, you should carefully perform the steps we outlined above.

     

    Also, test Viber with that same phone on several different WiFi networks. This will help us determine whether the problem is local with your router only, or a general problem.

  • firebird47 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2012 5:37 AM (in response to theViberTeam)

    actually we all are using the same wifi connection from our campus. and i haev already tried with my dorm wifi network it also has the same problem. but other guys can use viber with wifi connection that i'am using.

    i'am very sorry to bother u but i realy want to fix this problem beacase i'm a froign student so viber is my communication method with my parents.. please help me !!!!

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Oct 16, 2012 6:05 AM (in response to firebird47)

    @firebird47 -

     

    You should contact the university's network administrators and give them the information that was explained in the link that I gave you.

     

    Also - you should try more WiFi networks (that don't belong to the school) since it is common that university networks block certain ports or protocols.

     

    Lastly, if neither of the above solutions work, you should contact our Support Team at: SMART ticket and give them the details of the problem.

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