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Apple maps very disappointing

246741 Views 2,250 Replies Latest reply: Jul 2, 2013 4:18 AM by Meg St._Clair RSS
  • justjesper Calculating status...
    Currently Being Moderated
    Oct 10, 2012 8:13 AM (in response to Derek Fernandez)

    Derek Fernandez wrote:

     

    Thanks for providing this info JustJesper!  I have taken your advice and called Apple today.  I spoke with Agatha and her senior support advisor Atish.  Both were great people and very understanding and helpful.  Atish sent me his email address and I was able to send the below message which will be forwarded to the technical engineering department.  I'm not sure if that is the correct place, but it is a start!

     

    Atish confirmed that this discussion forum is not the best place to voice your concerns (the best, he said, was through the 'report a problem' feature within the app itself), HOWEVER - this forum represents the only highly visible (and semi-official) place to follow the status of this problem.  So I would ask anyone who is experiencing problems with Apple Maps please call up Apple Care - http://support.apple.com/kb/HE57 the number in Australia was, 1300 321 456.  Once you've made your call, (if you have time) please report it back here, and perhaps this way we can create the official (2-way) communication channel we need. 

     

    Finally, to the higher level users on this forum, please be patient with us.  If we had the proper communication channels in place (2-way), we would not be here.  All we want is to be kept informed by official sources.  I'm sorry if we are unnecessarily taking up your time, but unfortunately I can't ignore this problem. 

     

    For your reference, here is what I sent to Atish through email:

     

    My name is Derek Fernandez, I am an Iphone5 and Ipad3 user from Sydney, Australia. 

     

    I have been experiencing major problems with Apple Maps in ios6: 

    Firstly there is the problem of incorrect pin placement - to date the majority of my searches have returned pin locations that were incorrect.  Secondly there is the problem of poor search results - often my searches do not even find actual pin locations at all.  I have lost hours and been late for important meetings due to this.

     

    The inaccurate pins have been reported through the maps feedback where possible, however, in many cases the pin was so far from it's actual location that ACCURATE pin replacement was not possible. (without cross-referencing to Google maps, I could not be sure I was replacing the pin exactly, so I did not want to submit erroneous data.)

     

    The interim solution of Google Maps through Safari would often not load, and when it did was a cumbersome experience (it did not cache my results, so switching from safari would mean I had to search again)

     

    I've submitted feedback through the Apple website, (I have even tweeted Tim Cook, and sent him an email (although I'm sure these are not the most effective means) and posted to the Apple discussion forums.  And yet I have not received any additional status updates as to how this matter is progressing. 

    What I would like is more accountability from Apple on this problem - Tim Cook apologised and stated "we are doing everything we can to make Maps better" - but what are these actions exactly, and what is the expected time frame for these fixes?  Even accountability for the problem pins would be helpful - knowing that they are assigned, and worked on to a time frame.

     

    Apple is now providing a service (not just a product) and appropriate channels of communication need to be implemented.  The Apple discussion forums currently do not meet this requirement (and are heavily censored, with no official response from employees from Apple).  What we need is increased transparency, and some form of official update on this issue.

     

    As an example, Google have established a blog, discussion forum and two-way channels for reporting problems and fixing errors - users are informed - and the frustration felt by me and many others on the Apple discussion forums could be eased by implementing some or all of these channels. If you feel you are the incorrect person to address this issue, I would really appreciate if you pass this on to someone who may be able to create this change, or confirm that these channels are being worked on. 

     

    Ideally in my case, I would like to see the return of the Google Maps app for ios5 to ios6 (I use an iphone5 so downgrading is not an option for me).  I am more than happy to help improve Apple maps in this interim period, however. 


    Thanks so much for your time! 

     

    Derek.


    __



     

     

    Hi etresoft - I appreciate your response, but as I see it - Apple Maps is a service.  Just like iMessage is a service.  And iCloud.  Therefore, Apple is transitioning from a products based company to something more that includes services.

     

    When the very core of that advertised service is not being provided and customers are left wanting (as is the case with Apple Maps) if that service is to succeed there (ideally) should be proper communication channels in place to deal with problems for that service.

     

    I do think that this should be two-way, transparent communication; as informed customers are happy customers.  Indeed if this were the case, this thread would not exist, and we would happily have official responses regarding all of the questions raised here, rather than the current speculation.

    I'm happy I could help Derek 

     

    I think you hit this problem so well, right on the spot, and I would ask if I could use parts of your suggestions on other forums.

     

    It finally look like we are getting somewhere, perhaps not with a working map. But now we hear about developers talking to the media, about what really happened. Even I'm mad at Apple for doing this, I actually think it getting very constructive and if Apple listens just a little bit they will see that they can benefit from this. They just need to take a different approach. Now it up to Apple to change.

     

     

    I have not yet seen the google forum and is not familier with it, but it sounds like Apple could learn something.

    I'm sure Google has no patent on there forum so Apple should be fine. Apple can steal there idea and get a patent and then ......

  • macapaka Calculating status...
    Currently Being Moderated
    Oct 10, 2012 9:14 AM (in response to Shilts9)

    Shilts9 wrote:

     

    Having just downloaded iOS 6 I am hugely disappointed with apple maps. In the UK many town names are wrong, with some missing; roads are all the same colour; satellite image resolution is not as good as it was previously. Sure, the 3D map in London is good but it only covers an area a few square miles, so is currently more of a gimmick.

     

    So questions i have...

    1) Are others experiencing the same?

    2) Will it get better and if so how quickly?

    3) Will there be a google maps app released soon?

    1. Yes, it varies dramatically by country, town, road, POI data . Some people have no problems at all, others have not used maps enough to find the errors, and others find Apple Maps unsuable and simple want Google Maps back

     

    2. Yes, improvements will be continually pushed out by Apple (and its partners). Its not the type of thing that has a completion date. Its a very big, complex and ever changing data set

     

    3. Yes, i'd guess a new Google Maps will be avilable on iOS before 2013

  • etresoft Level 7 Level 7 (23,890 points)
    Currently Being Moderated
    Oct 10, 2012 10:15 AM (in response to justjesper)

    justjesper wrote:

     

    But now we hear about developers talking to the media, about what really happened. Even I'm mad at Apple for doing this, I actually think it getting very constructive and if Apple listens just a little bit they will see that they can benefit from this.

    If you want to be angry, be angry with bloggers that post reports from anonymous developers who, even if they aren't making it all up, have apparently never been exposed to beta software before. Apple is not going to provide software to anyone outside of Apple until it is feature complete. Developers don't get access to beta versions until a few months before release. On Apple's scale, there is no way to make wholesale changes to major products in that short a time. In short, those anonymous developers are either 1) lying or 2) have no idea how software gets developed.

     

    I'm sure Google has no patent on there forum so Apple should be fine. Apple can steal there idea and get a patent and then ......

    I see you have already fallen victim to internet myths. Will Apple ever be forgiven for giving Xerox a sweetheart, multi-million dollar stock option deal in exchange for an office visit?

  • iforumuser Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 10, 2012 10:53 AM (in response to etresoft)

    etresoft,

     

    I assume you are refering to the article:

     

      http://www.todaysiphone.com/2012/10/was-apple-aware-of-flaws-in-ios-6-maps-befor e-launch/

    I was just curious what part of that made you think the developers were  "1) lying or 2) have no idea how software gets developed?"

    Looks to me like they were just reporting to Apple during the beta cycle since June how bad the map data was in the new IOS and that it was so bad it was affecting their own apps usefullness.

  • Nogueira Calculating status...
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    Oct 10, 2012 11:21 AM (in response to iforumuser)

    During the beta cycle ? ... It is still in beta cycle. They only gave it the name IOS 6

  • etresoft Level 7 Level 7 (23,890 points)
    Currently Being Moderated
    Oct 10, 2012 11:47 AM (in response to iforumuser)

    1) Developer and beta testers have more direct means of reporting bugs to Apple. Apple's Radar system is a public bug reporting system. It isn't that bug reports there are "notorious for being ignored" but "notorious for being duplicates" because there are so many people that have access to it.

    2) Assuming they are not lying, but just inexperienced instead, then they might not realize that Apple was fully aware of iOS 6 Maps capabilities and limitations. As much as some people try to rant, Apple Maps works great for most people and has some significant advantages compared to the old app. This is Apple. A product that is better in some ways and worse in others is considered a failure. People expect mind-blowing, revolutionary, industry-disrupting products each quarters, but that just isn't going to happen.

    3) In fact, many developers are very excited about Apple Maps because it gives them an opportunity to develop cool new GIS app and not have to worry about competing with Google or dealing with Google's licensing restrictions.

  • antkm1 Calculating status...
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    Oct 10, 2012 11:53 AM (in response to Nogueira)

    This is probaly unrelated to your post...but

    you know what else bugs me about this new Maps.app?

    The fact that Apple as been tooting their own horn about all the amazing new features of the Maps App, but not all iPhone models are supported by these new features.

     

    Siri VoiceNav - only on 4S, iPad3 and iP5.

    3D Flyover - only on iP4, 4S, 5, iPad2 & 3

     

    So if you own an iP4 or 3GS, you're left with a Maps.App that is no better than 2005 Google Maps, with drastically worse search functionality.

    So why would Apple do this???

    It's almost as if Apple did this on purpose to force previous users to upgrade to a device that supports the full-Maps.App. 

     

    Not to mention the same issues with the new Panoramic photos feature and all the other new iOS 6 features that aren't available on anything but the last two models of the iPhone and the current model iPad.

     

    That is total BS.  And I believe that is why this thread is now at 104 pages.

  • Westmeath Calculating status...
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    Oct 10, 2012 11:54 AM (in response to etresoft)

    Hi etresoft

     

    I am wondering if you are based in the US? It seems like Apple Maps may work ok there, but I have not heard of another country where they are anything more than an amusing toy ??

  • iforumuser Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 10, 2012 12:01 PM (in response to antkm1)

    antkm1,

    I agree with you but I wonder if using an older device on some of the newer features would be a bad experience since the processors are slower.  The functions might work but if you had to wait too long because of device memory limitations and slower speeds you would hate the experience. Apple does want to sell us new devices regularly also. Keeps them rich and we users poor.

  • antkm1 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 10, 2012 12:05 PM (in response to iforumuser)

    And that's exactly my point, why give me a dumbed down version of Maps at all?  With an App such as iOS Maps, it's already a downgrade from iOS 5.1.1 Maps.App.  So why bother.  Just tell us iOS 6 is supported on iPHone 4S, iPAd 3 and iPhone 5 only.  On such an important App as Maps, it'a a bad choice to dumb it down at all.

  • iforumuser Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 10, 2012 12:49 PM (in response to antkm1)

    I agree.  I was excited about some new advertised features in IOS6 and was happy my phone would be able to update but nothing was really improved on my iPhone 4 in my opinion.  The new Bluetooth features I needed for a car kit didn't work and IOS 6 provided little change most of which I didn't care for.

    I didn't need the new Maps,  I didn't need to have a Podcast App forced on me, etc.  So, yes if my iphone 4 could not be upgraded to IOS6 that would have been OK as it turns out.  I have the original iPad and am glad it will not run IOS 6.

  • duckdive Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2012 1:12 PM (in response to Shilts9)

    Just a reminder to anyone wanting to know if apple maps are a reasonable product, the answer in a single word is NO. If you use maps for reliable navigation purposes in Australia, apple maps can not be used. In addition, if you take the time to read analysis from experts in the mapping industry, the problems will remain for probably more than one year and possibly much longer. People on this thread telling you how great apple maps works are probably living I the US and probably rarely have cause to rely on highly reliable navigation.

  • iforumuser Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 10, 2012 1:25 PM (in response to etresoft)

    etresoft,

     

    I think the point of the article still holds true and as you stated "Apple was fully aware of iOS 6 Maps capabilities and limitations".  They decided to release it to us in the current state and we now have to live with that.

    Apple Maps works great for most people and has some significant advantages compared to the old app.

    I might have to disagree on this and I don't think Apple would have apologized if that were true. It might work well for some but not most. It would have advantages if the data was better.

     

     

    3) In fact, many developers are very excited about Apple Maps because it gives them an opportunity to develop cool new GIS app and not have to worry about competing with Google or dealing with Google's licensing restrictions.

    That may be true.  I did play with an iPhone 5 at the store and it did work nicely in Maps for zooming rotating, etc. and I was impressed.

     

    In my opinion they should have waited much longer to release it to the public.  In it's current state it is a big step back for many people in basic functionality because of the poor map data.  None of the new functionality matters if it can't do the basics correctly.  I live in the Rurals in the Southern U.S. and noticed in my immediate area the road names had problems (they were correct in IOS 5).  I thought they were just using old map data but it seemed to be a mixture of correct names, wrong names, old road names and some roads just missing.  This seems puzzling to me.

    Yes, you can report the errors but I for one don't have the time to spend hours reporting all the errors which were corrrect in the IOS5 map.  Why can they not just compare what they have with the IOS5 map? That would show them the majority of the errors. 

  • SithPImp Calculating status...
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    Oct 10, 2012 4:52 PM (in response to Shilts9)

    I like to complain about Maps just as much as the next guy (or gal) but be reasonable it.  Yea, Apple was in a rush for some reason to release iOS 6 before it was really ready to be released, I'll agree there.  I'll also agree that they're not really giving us much information (none really) on when to expect the problem to be fixed, I guess we can all pick a date and be surprised as Apple will if it's fixed by then. 

     

    While they won't allow downgrades, which would solve a lot of people's problems and make a lot of people happy, I'm sure somebody is doing something to rectify the situation and make it "right".  To say all of their products and the entire company is doo-doo because of Maps is just wrong, to put it nicely.  To say they are control freaks because they release products that they want to continue to have control over regardless of how old it is, well that would be correct, like a parent that can't let go of a child and let it be an adult. 

     

    Everyone complaining about Maps, your argument is valid.  There are some other options, maybe not as good as it was but everything changes... nothing stays the same, your options are to wait for Apple Maps to get better, use the alternative applications or just move on to another platform like Android.  As mentioned before and in other threads, contact Apple directly by phone to voice your opinions, they aren't really paying this forum much attention.  There is too much BS to weed through and too many points are missed in a forum like this, phone your complaints in so you know you've at least been heard by the people who matter and who can make a difference.

  • Chris CA Level 9 Level 9 (73,365 points)
    Currently Being Moderated
    Oct 10, 2012 5:04 PM (in response to SithPImp)

    SithPImp wrote:

     

    I like to complain about Maps just as much as the next guy (or gal) but be reasonable it.  Yea, Apple was in a rush for some reason to release iOS 6 before it was really ready

    iOS 6 or the Maps app?

    I'll also agree that they're not really giving us much information (none really) on when to expect the problem to be fixed, I guess we can all pick a date and be surprised as Apple will if it's fixed by then.

    I doubt there will be a specific date when Maps is "fixed". It'll simply be "less broken" over time.

    The dataset has been getting updated and will continuously get updated so there will be fewer and fewer problems (routing, graphics and such) as time goes on.

    And I'd bet the app itself gets updated with the next iOS update.

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