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  • 4,650. Re: MacBook Pro Retina display burn-in?
    srhwang Level 1 Level 1 (0 points)

    It does not matter because it's not the imagine burning into the background, but into the screen itself, making it reproduce the image on any background you put.

    flat earth wrote:

     

    I have a question for those of you who currently have LG's with IR.  When I've been at the Apple Store and run the test for IR, I always install the dark gray background first, before I use the checkerboard pattern.   Does it make a difference in the IR if you bring up the dark gray background after you run the checkerboard pattern?

  • 4,651. Re: MacBook Pro Retina display burn-in?
    Locoroco Level 1 Level 1 (0 points)

    @Dave Z: +1

     

    Tim Cook certainly sold me on the excellence of the rMBP display as one of the killer features.  Don't recall him saying that ghost images on his beautiful display is normal.

     

    Next, I do not see how the severity of the IR issue could be expressed in % without insider info or proper data collection methodology.  What I do know is, folks who had expressed their displeasure here are probably only a representation of a larger unhappy group out there.

  • 4,652. Re: MacBook Pro Retina display burn-in?
    scottpcs Level 1 Level 1 (0 points)

    srhwang wrote:

     

    Some have reported they have perfect LG displays, but it seems yours is far from perfect.

     

    You have a few options here, one being sending it back for a refund and reorder. However, I would recommend, since you will be losing quite a bit of money if you get it replaced with a new unit, to wait it out until the 14th day. If you think the IR is noticeable to the point where a genius at your nearest apple store think he would help you out, then go for the free replacement. If the IR is not as serious after 13 days, then wait it out a month or so, and see if your IR issue gets worse. Then have the display repaired.

     

    I bought my rMBP the week it came out, and had the display replaced with a Samsung for free. When the genius ordered the screen, he purposely ordered the Samsung model #, but now it seems the LG model # is gone completely.

     

    Best of luck.

    scottpcs wrote:

     

    Sorry to break up the little party we seem to have going on here but can we stay on topic please? There's plenty of people here, including myself, that would genuinely appreciate thoughts both in my situation and that of others.

     

    So far, the closest anyone has come to getting a guaranteed Samsung display is if you received a week 39 machine. Obviously Apple are still using LG screens for, dare I say, the majority of rMBPs being shipped. With that in mind, what are the chances of getting a Samsung screen on a factory shipped order?

     

    I know some of you will tell me simply to book the screen in for repair and get one that way but that's a little difficult when the machine I've just received doesn't yet appear to have the IR problem, despite being an LG. Having run IR tests all day long since I received it this morning, I'd be being extremely picky if I could spot any if at all. Even then I wouldn't be 100% certain that what I was seeing is definitely IR or if it's just a figment of my imagination.

     

    This is my 3rd replacement now and I've seen first hand how bad the IR can be (and I wasn't even looking for it.) Could it be even remotely possible that the latest LG screens can be free of IR or if that isn't possible then someone please explain why?

    Firstly, thank you for taking the time for your input!

     

    If the losing money part wasn't an issue then I'd send it back for a refund and order a new one at the same time. Unfortunately I would be losing a fair bit of pocket money over it so at the moment it isn't something I'm considering.

     

    What I'm most afraid of is that if I leave it until after the 14 days then I'm completely at the mercy of a so-called Genius to evaluate whether the IR is bad enough to have the screen replaced. I'm not sure I want to do that but to be honest I don't see how I have any other option at present, short of losing out on £200 - £300.

     

    I did wonder, however, if I told Applecare that the IR exists (I've spoken at length to them about why all LG screens will exhibit this issue) then they might just set up a repair for me at the nearest Apple Store without having to show the genius this IR problem. Certainly it's on record with Applecare that I would not accept an LG screen whether it had IR or not so it's not like they wouldn't (or shouldn't?) understand.

     

    What I would dearly like to know is the ratio of LG screens to Samsung ones at the factory as it does appear that LG is the favoured manufacturer. At my 'local' Apple store, they have 6 rMBPs on display - 1 of them has a Samsung screen and the rest are LG. Hardly an accurate experiment but in this case it's a ratio of 5:1.

  • 4,653. Re: MacBook Pro Retina display burn-in?
    vuuduu Level 1 Level 1 (0 points)

    My question is, if Apple knows they're sending replacements, will the newly manufactured replacement be with a Samsung screen. My replacement macbook is under the same order number so I wonder if that'll make a difference.

  • 4,654. Re: MacBook Pro Retina display burn-in?
    joekljk Level 1 Level 1 (0 points)

    J.K. ROFLing wrote:

     

    But the thing to take away from this is, that despite the claims of the more vociferious here, this isn't a problem with 100% of the rMBPs and your chances of getting a good display are actually pretty good, unless you are one of the anal retentitive perfectionists who demand a 0 sec. retention.

     

    An oldie but goodie on image persistence from CNET, with possible fixes -- seems like a lot of work when a display exists for the same price that doesn't have any IR  --> http://reviews.cnet.com/8301-13727_7-10330266-263.html

     

    "Luckily, unlike CRT burn-ins, image persistence is usually rare and reversible; however, if your monitor is regularly retaining image patterns, we recommend you get the monitor serviced and/or replaced."

  • 4,655. Re: MacBook Pro Retina display burn-in?
    srhwang Level 1 Level 1 (0 points)

    I was under the impression that if under 14 days, they will replace the whole unit, which means no refund/reorder, and no loss for you.

     

    If after 14 days, they will repair but not replace unless you're lucky.

     

    I believe you do not need to refund/re-order.

    scottpcs wrote:

     

    Firstly, thank you for taking the time for your input!

     

    If the losing money part wasn't an issue then I'd send it back for a refund and order a new one at the same time. Unfortunately I would be losing a fair bit of pocket money over it so at the moment it isn't something I'm considering.

     

    What I'm most afraid of is that if I leave it until after the 14 days then I'm completely at the mercy of a so-called Genius to evaluate whether the IR is bad enough to have the screen replaced. I'm not sure I want to do that but to be honest I don't see how I have any other option at present, short of losing out on £200 - £300.

     

    I did wonder, however, if I told Applecare that the IR exists (I've spoken at length to them about why all LG screens will exhibit this issue) then they might just set up a repair for me at the nearest Apple Store without having to show the genius this IR problem. Certainly it's on record with Applecare that I would not accept an LG screen whether it had IR or not so it's not like they wouldn't (or shouldn't?) understand.

     

    What I would dearly like to know is the ratio of LG screens to Samsung ones at the factory as it does appear that LG is the favoured manufacturer. At my 'local' Apple store, they have 6 rMBPs on display - 1 of them has a Samsung screen and the rest are LG. Hardly an accurate experiment but in this case it's a ratio of 5:1.

  • 4,656. Re: MacBook Pro Retina display burn-in?
    scottpcs Level 1 Level 1 (0 points)

    vuuduu wrote:

     

    My question is, if Apple knows they're sending replacements, will the newly manufactured replacement be with a Samsung screen. My replacement macbook is under the same order number so I wonder if that'll make a difference.

    I would say you've got as much chance as anyone else ordering a brand new rMBP.

     

    So far I've had 3 replacements and all of them have shipped with an LG screen. All of my replacements were set up under the original web order number just like yours - doesn't make any difference seemingly.

  • 4,657. Re: MacBook Pro Retina display burn-in?
    scottpcs Level 1 Level 1 (0 points)

    srhwang wrote:

     

    I was under the impression that if under 14 days, they will replace the whole unit, which means no refund/reorder, and no loss for you.

     

    If after 14 days, they will repair but not replace unless you're lucky.

     

    I believe you do not need to refund/re-order.

    scottpcs wrote:

     

    Firstly, thank you for taking the time for your input!

     

    If the losing money part wasn't an issue then I'd send it back for a refund and order a new one at the same time. Unfortunately I would be losing a fair bit of pocket money over it so at the moment it isn't something I'm considering.

     

    What I'm most afraid of is that if I leave it until after the 14 days then I'm completely at the mercy of a so-called Genius to evaluate whether the IR is bad enough to have the screen replaced. I'm not sure I want to do that but to be honest I don't see how I have any other option at present, short of losing out on £200 - £300.

     

    I did wonder, however, if I told Applecare that the IR exists (I've spoken at length to them about why all LG screens will exhibit this issue) then they might just set up a repair for me at the nearest Apple Store without having to show the genius this IR problem. Certainly it's on record with Applecare that I would not accept an LG screen whether it had IR or not so it's not like they wouldn't (or shouldn't?) understand.

     

    What I would dearly like to know is the ratio of LG screens to Samsung ones at the factory as it does appear that LG is the favoured manufacturer. At my 'local' Apple store, they have 6 rMBPs on display - 1 of them has a Samsung screen and the rest are LG. Hardly an accurate experiment but in this case it's a ratio of 5:1.

    You are correct, however, since this is now the 3rd replacement, Apple won't give me the option of sending out another (4th) replacement - I can only opt for a refund.

     

    I think Apple will only allow 2 replacements on the original order and a 3rd if approved by a supervisor. After this then you're completely at the mercy of higher manager for a 4th replacement, otherwise they only offer the option of a refund.

     

    At the moment I can only try my luck in persuading them to replace it a 4th time but I'm not holding my hopes up on that one.

  • 4,658. Re: MacBook Pro Retina display burn-in?
    vuuduu Level 1 Level 1 (0 points)

    Hopefully I'll get a Sammie. If not, its off to the Apple store for a repair. This is an expensive machine and anyone who says we should live with this imperfection is just wrong.

  • 4,659. Re: MacBook Pro Retina display burn-in?
    frocco Level 1 Level 1 (10 points)

    I thought I was reading that after 14 days, Apple may not fix your MBP if it is within their specs.

  • 4,660. Re: MacBook Pro Retina display burn-in?
    srhwang Level 1 Level 1 (0 points)

    Yes so you must wait until the IR is very noticeable, enough so it's obvious to the genius the screen must be replaced.

    frocco wrote:

     

    I thought I was reading that after 14 days, Apple may not fix your MBP if it is within their specs.

  • 4,661. Re: MacBook Pro Retina display burn-in?
    srhwang Level 1 Level 1 (0 points)

    If that doesn't work, then I guess you're only option left is to wait until the IR becomes really bad...

    scottpcs wrote:

     

    srhwang wrote:

     

    I was under the impression that if under 14 days, they will replace the whole unit, which means no refund/reorder, and no loss for you.

     

    If after 14 days, they will repair but not replace unless you're lucky.

     

    I believe you do not need to refund/re-order.

    scottpcs wrote:

     

    Firstly, thank you for taking the time for your input!

     

    If the losing money part wasn't an issue then I'd send it back for a refund and order a new one at the same time. Unfortunately I would be losing a fair bit of pocket money over it so at the moment it isn't something I'm considering.

     

    What I'm most afraid of is that if I leave it until after the 14 days then I'm completely at the mercy of a so-called Genius to evaluate whether the IR is bad enough to have the screen replaced. I'm not sure I want to do that but to be honest I don't see how I have any other option at present, short of losing out on £200 - £300.

     

    I did wonder, however, if I told Applecare that the IR exists (I've spoken at length to them about why all LG screens will exhibit this issue) then they might just set up a repair for me at the nearest Apple Store without having to show the genius this IR problem. Certainly it's on record with Applecare that I would not accept an LG screen whether it had IR or not so it's not like they wouldn't (or shouldn't?) understand.

     

    What I would dearly like to know is the ratio of LG screens to Samsung ones at the factory as it does appear that LG is the favoured manufacturer. At my 'local' Apple store, they have 6 rMBPs on display - 1 of them has a Samsung screen and the rest are LG. Hardly an accurate experiment but in this case it's a ratio of 5:1.

    You are correct, however, since this is now the 3rd replacement, Apple won't give me the option of sending out another (4th) replacement - I can only opt for a refund.

     

    I think Apple will only allow 2 replacements on the original order and a 3rd if approved by a supervisor. After this then you're completely at the mercy of higher manager for a 4th replacement, otherwise they only offer the option of a refund.

     

    At the moment I can only try my luck in persuading them to replace it a 4th time but I'm not holding my hopes up on that one.

  • 4,662. Re: MacBook Pro Retina display burn-in?
    vuuduu Level 1 Level 1 (0 points)

    Makes me hope I win this lottery even more.

  • 4,663. Re: MacBook Pro Retina display burn-in?
    Barry Fisher Level 3 Level 3 (655 points)

    Just taking my inforamtion from posters in this thread.  Seems there have been several instances of yellow screened Samsungs and also some with bad pixels and hot spots.  Just saying:)  But good for you that yours doesn't.

  • 4,664. Re: MacBook Pro Retina display burn-in?
    srhwang Level 1 Level 1 (0 points)

    I feel that my new Samsung screen is yellow, it's much more yellow than my iMac Mid 2011. Is there a way to find my white point without a calibration tool that I have to pay for...?

     

    What actions do you guys suggest I take?