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software update trouble

1066 Views 4 Replies Latest reply: Oct 10, 2012 7:24 PM by Blue_Cube RSS
lipewino Calculating status...
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Oct 4, 2012 3:48 AM

hello,

 

my apple sotware update is not working on my windows 7.

can somebody help me?

thanks

pc, Windows 7
  • b noir Level 9 Level 9 (71,990 points)
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    Oct 4, 2012 1:41 PM (in response to lipewino)

    my apple sotware update is not working on my windows 7.

     

    Could you describe what is happening in some more detail, please?

  • Templeton Peck Level 9 Level 9 (57,665 points)
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    Oct 4, 2012 5:48 PM (in response to lipewino)

    lipewino wrote:

     

    can somebody help me?

     

    And how would you like somene to help you when you provide no details???

  • iDeveloper_99 Calculating status...
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    Oct 5, 2012 2:32 PM (in response to lipewino)

    Can you please describe your problem with more details. Otherwise, if the problem is that iTunes will not let you update your iDevice, follow the steps below.

     

    1. Make sure your iDevice is charged before continuing to the next step.

    2. Connect your iDevice to your computer.

    3. Open iTunes. (If it doesn't open automatically.)

    4. Your iDevice should appear in the iTunes windows.

    5. Click on your device.

    6. Click "Restore" on the device page in iTunes.

    7. Download the iOS firmware file.

    8. After the download finishes, a dialog bog will come up. Click "Restore and Update".

    9. Wait for the restore to complete.

  • Blue_Cube Calculating status...
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    Oct 10, 2012 7:24 PM (in response to lipewino)

    I spent the day trying to figure this out and Windows managed to fix it with the Troubleshoot Compatability.  You can access it by right clicking on the Apple Update icon in the programs section of the start menu.

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