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Apple maps very disappointing

246717 Views 2,250 Replies Latest reply: Jul 2, 2013 4:18 AM by Meg St._Clair RSS
  • William Kucharski Level 6 Level 6 (14,395 points)
    Currently Being Moderated
    Oct 10, 2012 5:14 PM (in response to justjesper)

    justjesper, you followed the exact correct procedure to make this as visible as possible for Apple.

     

    Thank you.

  • etresoft Level 7 Level 7 (23,890 points)
    Currently Being Moderated
    Oct 10, 2012 6:03 PM (in response to Westmeath)

    Westmeath wrote:

     

    I am wondering if you are based in the US? It seems like Apple Maps may work ok there, but I have not heard of another country where they are anything more than an amusing toy ??

    It is safe to say that most "information" you find online about this issue is just flat-out wrong. If anyone has any doubts, there are iPhones in any Apple Store or mobile retailer. Try it out. See for yourself.

     

    I am not in the US. I am in Ontario where supposedly Apple Maps missing 1500 cities and towns. The author of that site, however, is obviously a Toronto native. He has probably never been anywhere in Ontario that didn't have a streetcar and doesn't realize that those missing "towns" are literally nothing more than rural intersections.

  • Westmeath Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 10, 2012 6:17 PM (in response to etresoft)

    etresoft wrote:

     

    It is safe to say that most "information" you find online about this issue is just flat-out wrong. If anyone has any doubts, there are iPhones in any Apple Store or mobile retailer. Try it out. See for yourself.

     

    I am not in the US. I am in Ontario where supposedly Apple Maps missing 1500 cities and towns. The author of that site, however, is obviously a Toronto native. He has probably never been anywhere in Ontario that didn't have a streetcar and doesn't realize that those missing "towns" are literally nothing more than rural intersections.

     

    I  have tried it. I returned my iPhone 5 because of it. I still have a 4S and an iPad 3 with unusable Apple maps.

     

    I used to use Maps to assist me with pickups and deliveries in my business. With Apple maps, it is no longer usable. I do wonder how many of the people who say it is OK, use it in such a way where they need to rely on it being accurate.

  • etresoft Level 7 Level 7 (23,890 points)
    Currently Being Moderated
    Oct 10, 2012 6:24 PM (in response to iforumuser)

    iforumuser wrote:

     

    I think the point of the article still holds true and as you stated "Apple was fully aware of iOS 6 Maps capabilities and limitations".  They decided to release it to us in the current state and we now have to live with that.

    All software has capabilities and limitations. Apple Maps is no different than anything else in that respect. It is not like "Apple decided to release it anyway". Apple released it when it had the capabilities it was designed to have.

     

     

    I might have to disagree on this and I don't think Apple would have apologized if that were true. It might work well for some but not most. It would have advantages if the data was better.

    That is just part of "the new Apple". Apple has started to be more open and responsive recently. I'm not sure that is a good thing. There are too many people on the internet who are not sincere and are just looking for any excuse to bash Apple.

     

    The funniest part about all the Apple-bashers is that they compare Apple Maps on an iPhone with Google maps on a computer. Google works just great on a big screen with high-speed internet. How well does Google work with a small screen on a super slow cellular network or with no internet whatsoever? How well does Apple maps work? Fair warning - that's a trick question.

     

    In my opinion they should have waited much longer to release it to the public.

    Until when? Until people stop building roads? That's the big lie at work. Apple Maps works just fine. Anyone who has actually used it instead of reading blog posts knows that.

     

    Why can they not just compare what they have with the IOS5 map?

    That data belongs to Google. Neither Apple, nor anyone else, has a legal right to use any Google data other than by displaying it on a Google map.

     

    There is no option to "just use Google" for another year. The data wouldn't be any better a year from now. Apple wouldn't have a major iOS release ready a year from now. Google has built the world's leading GIS system, married to Google's world-leading search technology. It took Google 7 years to build it. Millions of people worked for free to give Google all of that data so that Google could one day charge other people to look at it. Give Google credit for cleverness on that one. Many of those people now contribute data to OpenStreetMap instead.

  • Nogueira Level 1 Level 1 (0 points)
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    Oct 10, 2012 6:50 PM (in response to Shilts9)
  • Chris CA Level 9 Level 9 (73,360 points)
    Currently Being Moderated
    Oct 10, 2012 6:52 PM (in response to Nogueira)

    Nogueira wrote:

     

    It shows how to report a problem.

    This was identified a number of times in the last 105 pages.

  • Nogueira Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2012 7:01 PM (in response to Chris CA)

    Chris CA wrote:

     

    Nogueira wrote:

     

    It shows how to report a problem.

    This was identified a number of times in the last 105 pages.

     

    And you have written useless information a number of times in the last 105 pages.

  • SithPImp Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 10, 2012 7:04 PM (in response to Chris CA)

     

    Re: Apple maps very disappointing

     

       Oct 10, 2012 5:04 PM    (in response to SithPImp

    SithPImp wrote:

     

    I like to complain about Maps just as much as the next guy (or gal) but be reasonable it.  Yea, Apple was in a rush for some reason to release iOS 6 before it was really ready

    iOS 6 or the Maps app?

    I'll also agree that they're not really giving us much information (none really) on when to expect the problem to be fixed, I guess we can all pick a date and be surprised as Apple will if it's fixed by then.

    I doubt there will be a specific date when Maps is "fixed". It'll simply be "less broken" over time.

    The dataset has been getting updated and will continuously get updated so there will be fewer and fewer problems (routing, graphics and such) as time goes on.

    And I'd bet the app itself gets updated with the next iOS update.

     

    Yea the app itself probably will be updated, that's probably a safe bet.  Maybe not with the next update release, will Maps be fixed but I think over time it will be as good or better than Google Maps.  Everyone is saying they want the old Maps application back but my understanding is there was only like a year left with Google before it wouldn't be updated or supported any longer by Google via Apple.  So at some point, if that's true, you'd see a group complaining again about Maps...

     

    I meant that Apple Maps certainly wasn't ready to be released and considering some of the other problems with iOS 6, I don't think it was really ready either.  But most certainly, Maps just wasn't ready to be sprung on the people.

  • Chris CA Level 9 Level 9 (73,360 points)
    Currently Being Moderated
    Oct 10, 2012 9:15 PM (in response to Nogueira)

    Nogueira wrote:

     

    And you have written useless information a number of times in the last 105 pages.

    and yet, you respond to them...

    Is there some reason you are trying to be insulting rather than trying to have a decent conversation?

     

    Probably 99% of the posts in this thread are useless.

  • Derek Fernandez Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 12, 2012 11:22 AM (in response to justjesper)

    Thanks justjesper!  Sorry for the delay in replying (I've been out of town the past two days).  You can absolutely use any of my posts and information!  I really appreciate your efforts with this!

     

    I've not yet received any word back from Apple as of yet, but will keep you informed here when they do.  I still encourage all who visit this forum to give Apple a call and voice their concerns. 

     

    Just a couple of things - I was on a trip out to semi-rural NSW (Blue Mountains) and Apple Maps worked better than I expected!  It found my accommodation and a number of tourist destinations I was searching for.  Search was faster than Google in these cases (my friend has an ios5 iphone4 and we were doing a little comparison - I'm still on 3G, but on a different cellular network so not an entirely accurate comparison I must warn).  However, when searching for a local supermarket, Apple Maps instead led me to a forest. 

     

    Nogueira posted an interesting link that defines Apple Maps as (in part) a crowdsourced solution.  This statement rings true to me and brings me to two points:

     

    Firstly, the local supermarket with the incorrect pin (which led me to a forest).  The supermarket business has been indirectly, (and very likely unknowingly) affected by Apple Maps.  Due to incorrect pin placement they may have lost business they would have received prior to ios6.  It seems that this pin will forever remain in it's incorrect location, unless someone with an Apple device on ios6 reports it as a problem.  In this instance, it was in a rural town, and the number of ios6 devices would be considerably less than in a more urban town.  My point is this: what we may see is a divide - urban areas with active ios6 participants will benefit from regular updates through this crowdsourced error correction process.  However, other areas that do not have access to the technology will be less updated.  So what we may see is a maps world that is only as accurate as the penetration of ios6 devices for that area.  (not a prediction mind you, just a thought.)

     

    Secondly is the nature of crowdsourcing - I'm a big believer in it.  There have been too many success stories of platforms that have leveraged the power of the crowd to ignore it's potential.  However, in all of these cases the success of the crowdsourcing effort comes down to participation.  And participation fundamentally comes down to community.  Users participate because they are part of a community that updates them, informs them and sometimes even rewards them (think crowdfunding).  By not supplying the Apple community with sufficient information about Apple Maps, the company is reducing the incentives they need to foster participation from their user base.  Apple needs to start building this community, by firstly introducing the correct two-way communication channels (it may even be as simple as a blog to begin with).  The hard work we're all sure Apple is pounding out at the moment, needs to be posted to these channels and become visible - that way we know our own crowdsourced efforts are not in vain and we will continue to participate to reach a community goal - "most beautiful, powerful mapping service ever" maybe?

     

    Thanks for your time!  Derek.

  • Nogueira Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2012 1:41 PM (in response to Derek Fernandez)

    Derek,

     

    You are absolutely right.

     

    I have reporting through maps app, the erros that I have found in my location, and checking if there is any change. So far nothing has changed. The mess is still the same.

     

    But my question is: How can we be sure that Apple is looking at that reportings?

     

    Unhappily, they lied when they have launched Maps, how can we be sure that they are not lying again, and that error reporting on Maps is just to make us less angry.

  • tonefox Level 5 Level 5 (7,680 points)
    Currently Being Moderated
    Oct 12, 2012 2:51 PM (in response to Nogueira)

    Nogueira wrote:

    But my question is: How can we be sure that Apple is looking at that reportings?

     

    Unhappily, they lied when they have launched Maps, how can we be sure that they are not lying again, and that error reporting on Maps is just to make us less angry.

    You have obviously not dealt with Apple over the last 28 years as I have, or you would not have suggested such a daft idea.

  • woodmeister50 Level 4 Level 4 (3,690 points)
    Currently Being Moderated
    Oct 13, 2012 2:15 AM (in response to Shilts9)

    Well, I just tried a little experiment.  Openned up

    the new Maps and had it center on my location at

    home.  Then did a search for Radio Shack, which is

    located nearby.  The results, Maps put it about a

    1/4 of a mile away from its actual location and put

    it in the AT&T Store which is almost across the street

    from me (convenient AT&T location since I have an AT&T

    phone).

     

    But wait just a minute!  Tried the same thing with the old

    Maps app on my retired iPod Touch.  Guess what, the

    great Google maps put the Radio Shack in a bar&grill 1/2

    mile down the road.  So, Google isn't perfect either.

     

    Also, tried the same thing on the Google Maps web app

    on my Mac, and it gave the same results as the old

    Map app.

     

    Both did at least get the locations of the nearby

    Walmart and Best Buy right.

  • le.bouch Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 13, 2012 2:48 AM (in response to woodmeister50)

    Or how about I send you comparison Apple / Google screenshots of ALL the towns around me incorrectly labelled by Apple?

     

    Blah blah blah.

  • le.bouch Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 13, 2012 3:16 AM (in response to tonefox)

    OK. So it might be considered a little strong by some to accuse Apple of lying per se, but even you must concede that their presentation and promise of Maps was a little, ahem, optimistic, perhaps even misleading?

     

    Noguiera asks a pertinent question. Because Apple's communication is decidedly one-way, we just don't know if they're even listening, let alone acting.

    I've submitted many error reports to them concerning maps, some of them quite major like actual towns in the UK incorrectly labelled. None of them have been acted upon.

    Now, I don't expect Apple to jump when I click my fingers, and some locations obviously have a higher priority than others for them (they fixed the Statue of Liberty pretty smartly) but common advice here seems to be "just trust Apple to fix Maps". As others have said, they kind of damaged that trust when they inflicted Maps upon us last month.

     

    On another note, after the media hysteria over how awful Maps is (and, from my perspective, it is) it's interesting to see the pro-Apple propaganda start too. Story after story on the tech blogs about how few people (in the US) have problems with Maps, how it hasn't damaged iPhone 5 sales, etc, etc.

     

    Me, I couldn't care less about the politics, the point-scoring, the blind denials, the excitable complaints, the whatever. Apple's home market seems happy with Maps, I just want them to make the experience as great for the rest of us. It particularly galls when four weeks ago it was.

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