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iPad Safari crashing regularly

749893 Views 1,681 Replies Latest reply: Apr 19, 2014 6:35 AM by Nutsochick RSS Branched to a new discussion.
  • geopix Level 1 Level 1 (0 points)
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    Oct 8, 2012 10:05 AM (in response to geopix)

    By the way, those aforementioned tech support procedures exist so that Apple engineering has a sortable database of reports that can be prioritized, tracked, analyzed and addressed in a logical and organized way. If you don't file reports, the problem "doesn't exist" for the support database.

     

    My sense is that Apple has been addressing the "Safari crashing regularly" problems through iOS updates, and that Apple HAS resolved these problems for many users. One only has to monitor this thread regularly to know that the number of crash reports declined significantly after the iOS 5.1x and iOS 6 updates.

     

    Clearly, this hasn't worked for some users and the fixes have been too slow to arrive, but this system (and Apple's fixes) have worked for others.

  • Roller8all Calculating status...
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    Oct 8, 2012 10:53 AM (in response to geopix)

    My iPad didn't crash until the update.

  • aimeefromtopsham Level 1 Level 1 (0 points)
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    Oct 8, 2012 4:26 PM (in response to Roller8all)

    Mine didn't either.  Ever since I downloaded iOS 5, it has been nothing but trouble since.  I am so disgusted with it!  I wonder how it would function as a frisbee.  Although, it may screw up that, too!  ;-)

     

    Message was edited by: aimeefromtopsham

  • Tobori Level 1 Level 1 (0 points)
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    Oct 9, 2012 2:07 AM (in response to geopix)

    Then Apple should post warnings and disclosures on their products.  I'm using a 7 year old PC with absolutely no problems.  Web development doesn't seem to be affecting it.  Apple should inform people about the short lifespan of their products.  I would never spend so much money on an electronic device that was going to be obsolete within a couple of years.  I don't have the money to foolishly throw away.

  • Roller8all Level 1 Level 1 (0 points)
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    Oct 9, 2012 2:12 AM (in response to Tobori)

    Some of their recent products don't have a lifespan, they're zombie.

  • betwills Calculating status...
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    Oct 10, 2012 8:01 PM (in response to Rob Bruen)

    Rob - I just got off the phone with an Apple Sr. Tech who specializes in the iPad.  He explained that with the update of 5.1.1, our iPad's use more memory because they now do more.  He had me turn off all apps - hit the home key twice until the menu bar shows up at the bottom.  Press and hold an app until they all start wiggling with a minus symbol.  Click the minus symbol and turn off all the apps except the one you're using.  So far, I haven't crashed.  Fingers crossed.

  • Roller8all Level 1 Level 1 (0 points)
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    Oct 10, 2012 8:33 PM (in response to betwills)

    Nothing new there, been doing that from day one since I first got an iPad 2, still do that on my iPad 3, what this confirms is it's a memory issue. It still crashes by the way, even with just one app open, specially if it's a memory hungry app. Unless they suddenly give us more memory this is only going to get worse, making old and new iPads do more above known limits. Pointless. It's like sticking go faster stripes and race wheels on a nag cart with broken axles. Adding nitro thereafter won't fix it, it will only make things worse. Apple need to stop constantly screwing us over like this. Last update I had to delete lots of things just to update, thing was I don't have that much on my system to start with. What's the point. If I get a larger memory iPad, it will only happen again as they bloat their updates and increase memory hungry apps, it's a lose lose situation. Apple really need to allow owners to expand their own device memories. Is that too much to ask? Surly they can design a custom expansion slot and still control their market. Seems like yet another real dumb oversight on their part. Love Apple, still have my Apple IIe, still works too, but they seriously need to cut the crap.

  • K\'Shanti Level 1 Level 1 (10 points)
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    Oct 10, 2012 9:08 PM (in response to betwills)

    The regular clearing of the multitasking bar was recommended in one of the first few pages of this thread, and summarily dismissed by most in favor of much more complicated solutions, wasn't it?

  • aimeefromtopsham Level 1 Level 1 (0 points)
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    Oct 13, 2012 12:25 AM (in response to Roller8all)

    LOL!  Too funny!    It would fit right in with the construction workers in Scarborough, Maine with the sign that stated "Warning Zombies Ahead!" 

  • betwills Level 1 Level 1 (0 points)
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    Oct 13, 2012 5:07 AM (in response to K\'Shanti)

    I posted to Rob about clearing the app bar per recommendation of Apple Sr. Tech.  Didn't help.  I still have an open ticket, and am waiting on a call from another Sr. Tech.  They do a remote login to my iPad, and monitor as I use it to see if they can pinpoint the crash.  My original iPad crashes with other programs as well, including Safari, and Apple mail.  I've tried resetting, and starting new with none of my other apps.  Safari still crashes.  It's crazy.  I asked if maybe our iPads have been infected, and Sr. Tech said no.  The other day I was having back-to-back crashes during a session in FB, and it was related to a graphic on a friend's page, but I couldn't reach Tech Support.  I may be able to recreate it.  I'll be sure to post if my guy pinpoints the problem.

  • Applecrash3 Calculating status...
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    Oct 13, 2012 5:45 AM (in response to Rob Bruen)

    I have an iPad1 purchased in June 2010 and have followed this thread for about 12 months as before the update to ios5 I was getting several crashes a day.  Upgrading to ios 5.1 has now reduced this to a very manageable once a day and I use it for 2 to 3 hours a day.  My wife has the same experience much reduced after the upgrade.

     

    I initially followed this thread hoping to come across the 'silver bullet' cure but on reading all the horror stories I am truly lucky so far.

     

    I was hoping that the third generation new hardware would solve the problem but seemingly not so guess I 'll stick with what I have.  If it ain't broke don't fix it and I'll wait until a product gets released that solves the problem.

    I am extremely happy with my iPad bringing masses of functionality to my armachair, too many to describe.

    I am a retired computer professional with a computing degree obtained some 40 years ago starting out on integrated circuits and have seen the whole spectrum of hardware and software developments over the years.

     

    I can do an unlimited amount of tasks from my armchair and gather any information I require.  I can access and work with my PC files from my NAS so no longer have to sit at my desk to do most tasks on the PC.

     

    So for me the iPa1 is still a great winner.  The only threat is if a better Android device comes along before Apple fixes this problem.  I don't care about the brand so much as functionality and reliability. My galaxy S3 is another revelation so Apple beware.

     

    I'm just sorry for all those with the problems detailed here, amazed that this does not get more publicity in the general media and left wondering how seemingly the same product has so many different outcomes.  But hey, that's software for you.

     

    Just thought a slightly more positive post might give people hope.

  • geopix Level 1 Level 1 (0 points)
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    Oct 13, 2012 11:57 AM (in response to Applecrash3)

    Don't expect Androids that are any more free of problems than Apple's offerings. The Google ecosystem has its own, very serious flaws -- including the legally questionable, copycat hardware and software, the control by carriers (and the accompanying upgrade-limits), Google's constant and onerous privacy policies and intrusions, the uncurated App marketplace that is prone to viruses and malware, and a lack of device standards that has led to severe market fragmentation that seriously undermines the quality of Android Apps. Yeah, Google claims Android now has over 450,000 Apps, but most are not tablet or universal versions, and instead are phone Apps scaled up to the tablet screen size, and thus, terribly flawed second-class products -- at best.

     

    On another data point, I just installed Echogram, an App that allows you to create animated "still" images. Every time I try to drag it into a folder on my iPad 3, it crashes the system and forces a restart. This leads me to suspect a corrupted App download. Perhaps this also is an issue with other iOS Apps that are causing crashes. Of course, you can't delete and re-install Safari (as far as I know, you have to do a complete device restore for Apple Apps), but this Echogram info adds interesting context to this discussion. I think I'll delete and re-install Echogram to see if it solves this crashing problem.

     

    Apple's iOS hardware and software are the true originals in this brave new computing world. They were (and are) breathtaking innovations, and THE standard by which all other mobile devices are judged. Every other device on the market is, and always will be, a derivative, copycat product. I always prefer to reward original innovators. For instance, while American manufacturers now have created third-generation knock-offs of Japanese maker Toto's popular low-flow toilets and washlet (bidet) seats,  :)  I prefer to stick with Toto, and just upgraded two, secondary bathrooms in our home with Toto toilets. So, I say, stick with Apple. Boycott Samsung.

     

    Being first, Apple does now seem to be going through a major transition with iOS hardware and upgrades to more capable generations. I'm sure these problems are temporary, and eventually will pass, though the first-generation hardware clearly has not weathered the transition well. That said, as I've shared here before, we still have one original iPad on iOS 5.1x that is heavily used with no significant crashing problems (knock on wood). Another (gifted to my sister) remains problem free and completely reliable. At some point, one of these two devices did have to be restored after iOS 5 crashes appeared -- using steps recommended on this forum thread.

     

    I'm not trying to minimize the very real problems others have encountered, just trying to offer hope and provide context and balance.

     

    You can get mad and switch to Android, but as the old adage goes, "you'd be cutting off you nose to spite your face." It's never wise to try and punish another by hurting yourself.

  • aimeefromtopsham Level 1 Level 1 (0 points)
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    Oct 14, 2012 10:47 PM (in response to geopix)

    Oh, you just gave me a thought right there.  If apps can have a corrupted download, couldn't the update to iOS 5 have been corrupted, too?  And, if that is the case, for some, even doing the factory reset wouldn't help, would it?  Especially if the original update was corrupted.  I have tried all the "fixes" on here, and I can tell you that some iPads it helped and some didn't, mine included.   Hmmmm.... 

     

    Now, how to fix THAT? 

  • geopix Level 1 Level 1 (0 points)
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    Oct 15, 2012 10:03 AM (in response to aimeefromtopsham)

    Well, I deleted and reinstalled the new but crashing Echograph App (c.q.: sorry, but I misnamed it in my original message, above). This action solved the recent iOS 6 crashes I started encountering on my iPad 3. To reiterate:

     

    "...On another data point, I just installed Echogram, an App that allows you to create animated "still" images. Every time I try to drag it into a folder on my iPad 3, it crashes the system and forces a restart. This leads me to suspect a corrupted App download. Perhaps this also is an issue with other iOS Apps that are causing crashes. Of course, you can't delete and re-install Safari (as far as I know, you have to do a complete device restore for Apple Apps), but this Echogram info adds interesting context to this discussion. I think I'll delete and re-install Echogram to see if it solves this crashing problem..."

     

     

    Head-slap moment: Corrupted software another possible cause of "Safari crashing regulalrly"

     

    This new information is clear evidence that corrupted software downloads can be the cause of obvious and perhaps, not-so-obvious, iOS 6 and App crashes. I urge anyone who's installed iOS 5x or iOS 6 -- but still is encountering OS or App crashes and low, or out-of-memory errors -- to consider re-installing the operating system as new for a second, or even a third time, as necessary. If you even suspect that you have an unreliable Internet connection or wonky home WiFi network, try downloading the software through a WiFi connection at another location. Another variable: iOS software updates now can be downloaded "through iTunes on a Mac" or "directly over the air". Try either as needed. Also, if you're installing it through the Mac, try connecting that machine to the Internet via ethernet rather than WiFi.

     

    As a longtime computer user, I know that sometimes, multiple, seemingly unrelated factors can be the cause of mysterious computer problems. This information may not be the solution for all the lingering "Safari crashing regulalrly" issues, but it could be a piece of the puzzle that leads to an answer for some.

  • larfl1 Level 1 Level 1 (0 points)
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    Oct 16, 2012 7:54 AM (in response to Rob Bruen)

    I have done everything possible, including Apple sending me a replacement, refurbished IPad. I have the original IPad.

    After months of discussions with support I just got off the phone and was told there is nothing more to be done.

    Apple fixed the problem with IOS6 and since my IPad cannot upgrade to IOS6 there is nothing more Apple will do for me, or you.

    I will be very hesitant to again buy from a company that emphasizes form over substance again.

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