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EMAIL ATTACHMENT PROBLEM

3381 Views 17 Replies Latest reply: Oct 12, 2012 3:08 PM by ~Bee RSS
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808193 Calculating status...
Currently Being Moderated
Oct 11, 2012 9:53 AM

Hello!

 

I'm a first time Mac user, and cannot attach files to my emails.  When I click on the "paperclip attach files" button, it takes me to a new screen, in which I have no "Browse" button, though it instructs me to click on the "browse" button.  I can click on "choose a file", and it appears to download, but it won't attach it to my email.  My PC works fine, so I know it must be isolated to the Mac.  I'm using Safari and Yahoo Mail.  On our PC, we use Firefox.

 

Thank you AGAIN!

  • Klaus1 Level 8 Level 8 (43,385 points)
    Currently Being Moderated
    Oct 11, 2012 10:51 AM (in response to 808193)

    Please state what Mac you have and what version of OS X.

     

    I will then ask the Hosts to move your question to the correct forum.

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Oct 11, 2012 10:56 AM (in response to 808193)

    Klaus --

     

    I think this might help the Original Poster:

    http://www.youtube.com/watch?v=NGUlukCMr5k

     

    I know it might be just slightly different, but I'm hoping it wil help 808.

  • babowa Level 7 Level 7 (22,060 points)
    Currently Being Moderated
    Oct 11, 2012 10:58 AM (in response to 808193)

    I understand you are using Yahoo Mail in your browser?

     

    And you do not get this window?

     

    Screen Shot 2012-10-11 at 10.50.57 AM.png

    This is in Firefox; now I will attempt it in Safari:

     

    Screen Shot 2012-10-11 at 10.54.10 AM.png

    Once you click on Choose File, you will get a window where you can choose the file. You do need to select one file from your hard drive, desktop, documents, or wherever you've parked the file for it to work, like this:

     

    Screen Shot 2012-10-11 at 10.56.59 AM.png

    Once you click on Choose (in the example: iPhoto to Movie Help), it will show up in the Yahoo dialog.

  • Klaus1 Level 8 Level 8 (43,385 points)
    Currently Being Moderated
    Oct 11, 2012 11:16 AM (in response to 808193)

    You are most welcome here on the forums and please ask any technical you want!

     

    Just so you know, there are separate forums for each kind of Mac and each version of OS X, listed here:

     

    https://discussions.apple.com/index.jspa

     

    It speeds things up no end if you pick the right forum, and in your question state what Mac you have and what version of OS X, and makes it simply for us all to focus on your problem! Most of us here try to help in those forums where we think we have some personal experience or knowledge. As far as Mountain Lion goes I am totally out of my depth and never venture there!

     

    This particular forum is mainly intended for discussions on how these forums work - so you are basically on topic!

  • babowa Level 7 Level 7 (22,060 points)
    Currently Being Moderated
    Oct 11, 2012 3:42 PM (in response to 808193)

    Sorry, I was gone, but you got your problem answered. In any case, I also use Mail Classic because I don't like the new interface so that had nothing at all to do with your problem. So, when that screen drops down, it shows you your hard drive - you pick whatever file, click on Choose and it will automatically do the rest.

  • babowa Level 7 Level 7 (22,060 points)
    Currently Being Moderated
    Oct 11, 2012 5:02 PM (in response to 808193)

    Well, I was going to just go through the steps, but.......

     

    there is either a problem with Yahoo or Safari (my initial guess was Yahoo because they've been really flakey lately; however it works with Firefox, so it must be a Safari problem and I'd actually call it a possible bug).

     

    So here is what I did:

     

    In Safari, I chose an image to attach and got this window:

     

    Screen Shot 2012-10-11 at 4.52.14 PM.png

    That is ridiculous. I tried it with several different images, both PDF and jpg and kept getting that window. At this point, I am blaming Yahoo.....

     

    then I tried the same thing in Firefox; after choosing an image (the same one that didn't work above), once it uploaded the image, it automatically changed back to my reply window showing this:

     

    Screen Shot 2012-10-11 at 4.51.59 PM.png

     

    So it works in Firefox. I have absolutely no idea why it would not work in Safari, especially since I never use it.

     

    Did you get the same "there is a problem" dialog or was yours different?

  • babowa Level 7 Level 7 (22,060 points)
    Currently Being Moderated
    Oct 11, 2012 5:53 PM (in response to 808193)

    Well, it could be a problem with the old Mail Classic not wanting to cooperate with a newer version of Safari; as I said, I choose not to use Safari (actually have to use it for one site - my electric company - in order to pay their bill online, I have to use it; the website does not work properly with Firefox).

     

    Of course you can use Firefox; others prefer Chrome - there are several choices for browsers. I'd be a bit careful with Chrome what with Google's new mantra to get all of your info so they can profit from it. In any case, you can download and install a browser; if you don't like it, simply drag it to the trash. I've done that several times.

     

    Here is where you can download Firefox:

     

    http://www.mozilla.org/en-US/firefox/new/

     

    If you want to try it, don't forget to carefully check every option under the Preferences (from the Firefox file menu) to see if/what you prefer to set it to.

     

    FWIW, Internet Explorer hasn't been supported for a Mac for years (which is actually a good thing in my humble opinion, LOL).

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