1 Reply Latest reply: Oct 11, 2012 10:45 AM by Aye Es Oh
bhuguenin Level 1 Level 1 (0 points)

I upgraded to Aperture 3.4.1 on my OS 10.8.2 iMac and can no longer import video (.mov) files from my Canon powershot S95. I get an unsupported file error. iPhoto allowed me to import but the previews are garbled in Aperture and it can't play the videos. Has anyone else seen this problem or know of a solution?

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.2)
  • 1. Re: aperture 3.4.1 can't import .mov files
    Aye Es Oh Level 2 Level 2 (330 points)

    Sounds familiar. Check to see if you have a file called com.apple.xpchelper.cache in your /System/Library/Caches directory. If you're not sure how to get there, go to the Finder, and go to the Go menu, and select Go to Folder... , then type in (or paste) /System/Library/Caches


    If it's missing, you'll need to reinstall your OS. Even if the file is there, you may still need to reinstall the OS and/or Aperture if you're having trouble playing or viewing movies.