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Canon MP495 Scanner not working

9026 Views 17 Replies Latest reply: Feb 22, 2014 2:38 PM by sqwark RSS
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mike183 Calculating status...
Currently Being Moderated
Oct 11, 2012 1:50 PM

Hi all,

 

I have setup my Canon MP495 all-in-one printer on my iMac and while it is printing fine, the scanner just isn't working. When I go into Print & Fax in the system preferences the Canon MP495 is only displayed under the Printers heading.

 

So I tried clicked on the + button and my Mac finds a device called Canon MP495 series with a kind of Bonjour Scanner. At this point I thought ah there we go sorted. But once I have clicked on that device and clicked Add. When I open the scanner it just says Trying to open scanner session and gets stuck there.

 

Does anyone have any ideas as to how I could fix this?

 

Thanks,

 

Mike.

iMac, Mac OS X (10.6.8)
  • sanjampet Level 5 Level 5 (6,880 points)
    Currently Being Moderated
    Oct 11, 2012 5:52 PM (in response to mike183)

    Maybe some help here

     

    http://support.apple.com/kb/HT3669

     

    http://support.apple.com/kb/HT3771

     

    http://support.apple.com/kb/HT3669

     

    Also try using  an ethernet cable directly to the Cannon and see if results work.

     

    Hope this helps.

  • sanjampet Level 5 Level 5 (6,880 points)
    Currently Being Moderated
    Oct 12, 2012 11:12 AM (in response to mike183)

    Did I actually say ethernet, wow I meant USB, must have been more tired than I thought.  Just a shot in the dark, go to system preferences>sharing, turn on printer sharing and click it in the right column. Maybe then?  All the best

  • sanjampet Level 5 Level 5 (6,880 points)
    Currently Being Moderated
    Oct 14, 2012 1:25 PM (in response to mike183)

    Mike,  On the bottom screen shot it has a warning that printer sharing is turned off, you might want to check sharing preferences.  Maybe you might want to speak with Cannon's support as there might some thing that needs to be done with the printer.  Best of luck

  • saschoar Calculating status...
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    Dec 9, 2012 6:01 AM (in response to mike183)

    Seems like Canon's Support Team doesn't really know their products

    I got Scan-over-Wifi working using the MP Navigator EX: http://software.canon-europe.com/software/0039846.asp

     

    Cheers, Sascha.

  • saschoar Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 9, 2012 11:13 AM (in response to mike183)

    Hey Mike, yes it did, but you need that extra tool -- it won't integrate into the default Mac settings "printers & scanners" page.

  • rgomez73 Calculating status...
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    Mar 27, 2013 6:06 PM (in response to mike183)

    Did you ever get this working?  took me about 20minutes and i'm scanning over WiFi.  Scanning does not work from the scanner buttons but from canon MP Nav by nature.

  • rgomez73 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 27, 2013 6:11 PM (in response to mike183)

    Screen Shot 2013-03-27 at 8.10.20 PM.png

  • DaveP the original Calculating status...
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    Aug 29, 2013 4:42 AM (in response to rgomez73)

    I had this too, but following the Printer/Scanner (MP495) losing it's brains again, I removed and reloaded all drivers on the MBA but the scanner no longer appears! I have downloaded the navigator app but am loathe to keep installing more gash. As for the Windows devices my daughter's PC suddenly started priting only 1/4 of a page (not reduced) so this prompted the uninstall and re-install of all printer drivers and software.

    I must say in my experience this Printer is very good when it is working but is a Pain in the Ar5e when it plays up (which is regularly)

    Also, anyone know why I cannot add more than 1 Wireless Access Point? I have 2 because of the physical size of house an limitations of Wireless. The printer is central to both networks. Sorry to be off subject but only just joined and I hate having to sign-up for something just to ask a question - silly really!

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