Skip navigation

iPhone 5 Verizon LTE problem

28570 Views 101 Replies Latest reply: Jan 3, 2013 11:04 AM by LN1971 RSS
1 2 3 ... 7 Previous Next
Tomcali Calculating status...
Currently Being Moderated
Sep 28, 2012 6:58 PM

I have the 64GB iPhone 5 in white on the Verizon network.  Each day at a random time LTE will have a problem where I can't make a facetime call.  If I try and run a speed test either my up or down will not complete the test.  The only way for me to fix the issue is to toggle airplane mode and as soon as my phone picks up the Verizon LTE signal I can make a facetime call.

 

I have done some troubleshooting on my own and here are some of those steps and results.

 

I contacted Verizon and they "rebuilt" my line in their system.  I'm not sure what that means, but Verizon assured me it would fix any issues in their systems. 

I have the issue on LTE only, 3G and Wifi have no issues with facetime and complete speeds tests every time without issue. 

LTE in my area is a full 5 bars and when I'm not experiencing this issue I typically get 10-20Mb down/up

 

I contacted AppleCare and they suggested I do a reset.

I tried a reset on "Network Settings"

 

Nothing above has made any progress so tonight I'm trying a full reset on the phone per AppleCare instructions.  If that doesn't work I was told to take the phone into an Apple store.  The only issue with that is the 1 hour drive one way which I'm trying to prevent.

 

If anyone else is having the same issue please speak up or point me to a fix you have done. 

 

Thank you,

 

Tom

iPhone 5, iOS 6, 64GB White on Verizon
  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 29, 2012 1:06 PM (in response to Tomcali)

    There is a critical VZW trouble ticket open on this problem at least in Mass and reports of the same problems in NYC and Kentucky. I have yet to get a solid LTE connection anywhere since getting my phone (iPhone 5) on launch day. Max of 1 or 2 bars and -115 dBm is fairly common. Transfer rates and horrible and my iPhone 5 is primarily locked on 3G.

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 1, 2012 9:55 AM (in response to Pete boston)

    Spoke to a nice representative at Apple Care (800-MY-APPLE) and we're going to try to swap the HW on one of my two iPhone 5s to see if there was a bad batch of HW for both my iPhone 5 VZW's. Fingers crossed that this fixes my problem. Interestingly enough, they had no other reports of this problem, so I suggest that you contact them as well to report your problem if you're having an issue.

  • diesel vdub Level 7 Level 7 (20,665 points)
    Currently Being Moderated
    Oct 1, 2012 11:39 AM (in response to Tomcali)

    An update was just released today for VZW carrier settings that addresses some issues and may also address this issue.  It's at least worth a shot to try it out.

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 2, 2012 7:13 AM (in response to diesel vdub)

    Carrier settings do not impact this problem. Please post any follow-up to this thread so that the reports can be consolidated:

    https://discussions.apple.com/message/19683487#19683487

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 4, 2012 7:39 AM (in response to Tomcali)

    Tomcali - I would highly recommend you call 800-MY-APPLE and open a case instead of wasting your time with a Genius appointment at the Apple store. I visited the Apple Store and all they did was plug my phone in to a computer, tell me everything was fine, and blame Verizon's network.  (If you are experiencing this only in one cell site, I would also contact VZW).

  • Jordz12 Calculating status...
    Currently Being Moderated
    Oct 8, 2012 11:38 AM (in response to Tomcali)

    I am having the same problem, my facetime LTE will not connect (it does not make any sound when making a facetime call then says 'connection lost' after a couple of seconds). I talked to verizon and they did a "network push" and hard/soft resets, which only allowed for one or two facetime calls. Verizon offered to replace the phone, but it seems more like a software problem.

     

    Switching on and off airplane mode works a lot better than talking to verizon tech support for 30 minutes.

     

    Any ideas or potential longterm fix?

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 9, 2012 10:10 AM (in response to Jordz12)

    Try replacing the nano SIM if you haven't already.

  • Allenpf Calculating status...
    Currently Being Moderated
    Oct 10, 2012 6:46 PM (in response to Tomcali)

    I am having the same issue.  Verizon replaced my SIM card, which did not fix the issue.  Apple did a full reset, then replaced my phone and I still have the same problem.  Verizon reported today that my trouble ticket is still open and being looked into.  They told me they would be in touch.  I live in western NY.

  • Jordz12 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2012 7:11 PM (in response to Tomcali)

    Also occurring in central Pennsylvania. Multiple cases.

  • Gonzox Calculating status...
    Currently Being Moderated
    Oct 11, 2012 1:57 PM (in response to Tomcali)

    I also live in Syracuse,NY and having this issue. When ever I am out in my neighborhood or even at school, I can never get solid LTE. When ever I move it will switch to 3G or I will have low reception bars. Even at my house LTE does not always work. I had also checked on Verizon's website for LTE coverage and I was in the coverage zone at all times.

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 11, 2012 2:09 PM (in response to Gonzox)

    Welcome to the club, please see:

    https://discussions.apple.com/thread/4329076?start=255&tstart=0

     

    Go to the last page to see how you should report this to Apple and Verizon and read all 20 pages if you are interested in what we have been suffering with.

1 2 3 ... 7 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.