Currently Being ModeratedOct 11, 2012 2:45 PM (in response to Frank Malloy)
well unreal, ive been fighting with this same issue since 10/5. I'm on an iphone 4.. I've used my phone for a year for work and now im havin issues pulling out my hair working with my IT department, verizon and now i see this thread with tons of people with the same problem. I just wiped my phone too and its restoring right now.
Currently Being ModeratedOct 11, 2012 3:10 PM (in response to superclay)
Welp, i wiped phone restored still dont work. I tried all the tips on here like those email settings, removing icloud, rebooting the phone, nothing still Cannot get mail through exchange using active sync.
Currently Being ModeratedOct 11, 2012 3:15 PM (in response to MrSyntaxx)
Yes and unfortunately, I have tried the same things and got the same results. It just doesn't work and can only hope Apple fixes soon. I did talk with a customer support rep a couple of days ago and he acted like this was the first time he has heard of anyone having problems with active sync...I can only hope that he was an exception to the rule and that Apple IS well aware of the problem and we can expect a fix sometime in the near future.
Currently Being ModeratedOct 11, 2012 3:20 PM (in response to Timmc)
All Apple reps you talk to on the phone will say they "never heard of that issue" even if they get 20 calls a day.
That said, I do know that Apple is aware and important Enterprise customers and the cellular providers (Verizon) have elevated it. It will get fixed, hopefully by end of this month.
Currently Being ModeratedOct 11, 2012 3:25 PM (in response to Frank Malloy)
Thanks Frank - I'm new to the iPhone, so have never had to deal with Apple customer service. I've had an android phone for the past several years and never had a problem with active sync. I made the jump to the iPhone 5 and have been very pleased, with the exception of the push email problem. I'm glad to hear this has been elevated (I am also on Verizon) and like the saying goes - patience is a virtue!
Currently Being ModeratedOct 11, 2012 3:29 PM (in response to Timmc)
Tim, it will get fixed. As I said before, Apple broke this software before, and they have fixed it. It tends to happen either when a new device is introduced, or a new OS, or both.
The problem is that they don't roll out iOS bug fixes very frequently...the rumor I heard is end of October...hope it's earlier...
Currently Being ModeratedOct 11, 2012 4:27 PM (in response to superclay)
I like Apple products but they need to work on messaging and distinguishing between corporate or home users. I am not quite sure why a solution to this problem wasn't provided within a week. I'm not really complaining about pictures, iTunes, or maps- I am complaining about email which we need daily for our businesses.
I'm beginning to lose faith.
<Edited by Host>
Currently Being ModeratedOct 11, 2012 4:07 PM (in response to Bahige)
So true completely agree. I need this to function for day to day business in my field. It is very frustrating, i hope its resolved soon. What is funny is mine works and then doesn't it decides when to and when not too. Right now its back to working again when it wasnt about an hour ago and when i wake up tomorrow morning it will most likely be not working again been doing this every day since 10/5 and i never had an issue since then for 12 months no issues.
Currently Being ModeratedOct 11, 2012 4:11 PM (in response to Bahige)
Don't worry about the conversation. They have never been good about admitting problems - unless they have been blasted by the media (antenna issues, maps, etc.). This particular problem hasn't, but as I keep saying, they've broken push before, and they've fixed it before. The enterprise and Exchange is important, and there are probably some fairly important companies complaining.
Currently Being ModeratedOct 11, 2012 4:59 PM (in response to Frank Malloy)
I've seen you all over this thread acting like a cheerleader on crApple's behalf. You are the epitome of a crApple fanboy.
Do you read the content of your own posts?
Frank Malloy wrote:
Don't worry about the conversation.
Are you kidding me? You want crApple customers to just ignore the poor customer service they're receiving? As many others here have posted, I, too, have been spoken to by crApple phone CSRs in a VERY condescending manner, as though I'm imagining this problem exists - like it's my fault somehow. Even when I mentioned this thread to the CSR, he refused to acknowledge it, citing that forum threads are not representative of a product defect.
I'm starting to see people on this thread doing what they should be doing, which is voting with their wallets. Quit trying to beg people to stay with crApple by attempting to justify unacceptable customer service standards.
I took my iphone 5 back today. I'm back on Android, and everything is working just fine.
Currently Being ModeratedOct 11, 2012 5:11 PM (in response to Imitation)
Back to Android - Great! Enjoy it!
So, I guess there's no need for you to be wasting your time here, now is there? So, why are you here then?
Off to the fandroid sites for you!
Currently Being ModeratedOct 11, 2012 5:27 PM (in response to David Trotsky)
This solution here at the beginning of thread thread and dismissed by everyone actually WORKS. Don't set the account up as a Gmail account. Set it up as IF its an exchange account and use the Google server settings. Works like a charm.
Currently Being ModeratedOct 11, 2012 7:17 PM (in response to Eshims)
Hey Eshims, can you quote that solution or point me to a page? I've spent more time than I would like to admit already on this thread and the thought of cruising all 29 pages again is painful.
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