From the 'Ask, and you shall receive' department:
'B' at the biggest Apple Store in my city just called and left a msg - apparently as a business customer and developer (I am so glad I paid for that latter status/access and cited 'business use' when I bought the **** thing) he was calling to follow up.
I had strenuously protested when they refused me a couple of weeks ago and told them outright - 'You will stop wasting your time and mine by giving me a Samsung screen. You have the parts.' - and I've been consistent both visits. So:
No, they don't have control over which screens (mmm, *NOT TRUE*) but they are willing to exchange the whole unit for another -- they must know I have a CTO unit?
Or I can go the repair route. I think I know exactly what I want now. And ... it's the same thing I wanted when I first encountered this!
Give me part 661-7171 or give me a refund, Apple. No more of this [euphemism for passing gas] around.
Gonna call them right now. Wish me luck.
<5 mins later>
Well, that was certainly interesting. Neglected to mention that the business dude also spoke with his colleague, also up on all the details.
So I call the business line at that Store, the colleague answers - I don't even have to tell him my name, and he knows all about it. Perfect. So we get into it. I ask for part 661-7171, he says he'll check but 'we can't specify the part number'. I explain the history and that I know there *were* 2 screens around; now only one: if you replace it, I go home happy, you go home happy (hopefully).
Or I exchange it and play the lottery, but I tell him, as I can't check the screen before opening the box, I don't want to do that, and you don't want me to do that. I further explain, look, if it's not possible to switch the screen out for a Samsung one, I'm sorry, but you're going to get this as a return-for-refund. Which I want to avoid, I like the computer a lot otherwise.
So he says yes, we can refund it if it comes to that, but let me see if I can call on other resources outside of this Apple Store for corporate accounts to resolve this for you. He closes with, I should be able to find out next steps within the hour and will call you back.
Dang. About bloody time.
(and yes, this is a double post reposted from another site)
Message was edited by: northtwilight