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HT1688 How can I save my pictures when I have to restore to original settings?

3526 Views 18 Replies Latest reply: Jan 28, 2013 3:15 PM by jsm74 RSS
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railroad82 Calculating status...
Currently Being Moderated
Oct 3, 2012 4:37 PM

I went to update my software to the IOS 6 now my phone is telling me it must connect to I tunes which is in turn telling me it needs to restore to original settings. Problem is that none of the 500 pics have been synced to the computer. How can I save them before I do this?

iPhone 4 (8GB), iOS 5.1.1
  • roaminggnome Level 10 Level 10 (89,250 points)

    You should be importing all pics taken with the iphone to your computer regularly as you would with any digital camera, most especially before attempting any update or restore.

     

    Have you failed to do this?

  • roaminggnome Level 10 Level 10 (89,250 points)

    "My cameras all have sim cards so I don't save them to my computer."

     

    So you have all of your camera pics on memory cards and nowhere else?  That is a terrible idea.

     

    You should NEVER have any data/pics/music/etc in only one place.

     

    " I shouldn't be having to restore anything after a software update."

     

    And computers should never fail and floods should never destroy your property and thieves should not steal from you and so on.  However, these things happen.  This is why it has always been very basic to always make sure that you have at least two copies of your data.

     

    The iphone is not a storage/backup device.

  • KiltedTim Level 8 Level 8 (35,995 points)

    You are having to restore because something didn't go quite right during the update process. It happens. The iPhone is basically a computer.

     

    Do you not backup your phone on a regular basis?

     

    What would you have done if you'd dropped it? If it got stolen or run over by a truck?

     

    It's trivially easy to backup your phone. Just plug it in and let iTunes do its thing, or better yet, turn on iCloud backup and let it backup overnight to the cloud while you sleep. You were running 5.1.1 before according to your signature, so you had this capability. In fact, you were asked when you first set up iOS 5 if you wanted to turn on iCloud backups...

     

    If you didn't back them up, they are gone.

  • KiltedTim Level 8 Level 8 (35,995 points)

    What, it's Apples fault you never backed up?  You're kidding... Even when you do the over the air backup, you're advised to back up your phone first.

     

    You are the reason we have to have warning labels on coffee because it is "hot".

  • roaminggnome Level 10 Level 10 (89,250 points)

    " Yes my wife should have backed everything up but Apple should have recognized the problems with this awhile back"

     

    Yes , they should have.  It happens.

     

    This is the very reason why you should always maintain a backup or two. 

  • diesel vdub Level 7 Level 7 (20,745 points)

    railroad82 wrote:

     

    now my phone is telling me it must connect to I tunes which is in turn telling me it needs to restore to original settings. Problem is that none of the 500 pics have been synced to the computer. How can I save them before I do this?

    You do not.

    If the device is telling you that it needs to be restored the data is already gone.

  • edrn12 Calculating status...

    railroad82, I agree. There should be a fail-safe for iphone users who don't own an iMac, which does automatically back up pictures and videos. A simple alert, email, text notification, any type of reminder for windows users to import their pictures/videos first. Yes, it instructs you to do this in the fine print of the user agreement, it probably says somewhere in the user agreement not to update while on wi-fi too. But this is the real world with humans that make mistakes and a company like Apple has the money and ability to provide a fail-safe for this situation. I was tired and getting ready to go on vacation and thought I should go ahead an update to get the new panoramic view on camera. the update box popped up before the import pictures and I clicked. Then it was too late to undo because it had already sent it into recovery mode. So the question is to all those who would make us feel worse than we already do. Are you going to rub our faces in our mistakes or help find a solution to the problem?

  • diesel vdub Level 7 Level 7 (20,745 points)

    edrn12 wrote:

     

    There should be a fail-safe for iphone users who don't own an iMac, which does automatically back up pictures and videos.

    iTunes automatically does a backup of the device prior to the update (if updating from the computer) regardless of Windows of Mac.

     

    Windows users can get the same automatic uploading of pics to the computer via photostream by installing iCloud Control Panel.

     

    Stop whining.  You made the decision to update without first copying the pictures off the device or doing a backup via iTunes.  Grow up and accept the fact that you made a mistake and have now lost data.  Move on with your life.

  • KiltedTim Level 8 Level 8 (35,995 points)

    That's because the question is basically ridiculous. Apple provides multiple ways to back up and urges you to do so both in the documentation and before you begin the update.

     

    Your laziness does not make it their fault you lost data.

     

    Did they get your pictures back?

     

    No.

     

    Why?

     

    Because you we're too lazy to back it up.

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