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railroad82 Level 1 Level 1 (0 points)

I went to update my software to the IOS 6 now my phone is telling me it must connect to I tunes which is in turn telling me it needs to restore to original settings. Problem is that none of the 500 pics have been synced to the computer. How can I save them before I do this?


iPhone 4 (8GB), iOS 5.1.1
  • 1. Re: How can I save my pictures when I have to restore to original settings?
    roaminggnome Level 10 Level 10 (90,765 points)

    You should be importing all pics taken with the iphone to your computer regularly as you would with any digital camera, most especially before attempting any update or restore.

     

    Have you failed to do this?

  • 2. Re: How can I save my pictures when I have to restore to original settings?
    railroad82 Level 1 Level 1 (0 points)

    My cameras all have sim cards so I don't save them to my computer. I shouldn't be having to restore anything after a software update.

  • 3. Re: How can I save my pictures when I have to restore to original settings?
    roaminggnome Level 10 Level 10 (90,765 points)

    "My cameras all have sim cards so I don't save them to my computer."

     

    So you have all of your camera pics on memory cards and nowhere else?  That is a terrible idea.

     

    You should NEVER have any data/pics/music/etc in only one place.

     

    " I shouldn't be having to restore anything after a software update."

     

    And computers should never fail and floods should never destroy your property and thieves should not steal from you and so on.  However, these things happen.  This is why it has always been very basic to always make sure that you have at least two copies of your data.

     

    The iphone is not a storage/backup device.

  • 4. Re: How can I save my pictures when I have to restore to original settings?
    railroad82 Level 1 Level 1 (0 points)

    Not one thing u just said has to do with why I am having to restore my settings after an update

  • 5. Re: How can I save my pictures when I have to restore to original settings?
    KiltedTim Level 8 Level 8 (37,810 points)

    You are having to restore because something didn't go quite right during the update process. It happens. The iPhone is basically a computer.

     

    Do you not backup your phone on a regular basis?

     

    What would you have done if you'd dropped it? If it got stolen or run over by a truck?

     

    It's trivially easy to backup your phone. Just plug it in and let iTunes do its thing, or better yet, turn on iCloud backup and let it backup overnight to the cloud while you sleep. You were running 5.1.1 before according to your signature, so you had this capability. In fact, you were asked when you first set up iOS 5 if you wanted to turn on iCloud backups...

     

    If you didn't back them up, they are gone.

  • 6. Re: How can I save my pictures when I have to restore to original settings?
    railroad82 Level 1 Level 1 (0 points)

    I love how everyone is making excuses for apple. There have been numerous reports of phones going into recovery mode after this update. Yes my wife should have backed everything up but Apple should have recognized the problems with this awhile back

  • 7. Re: How can I save my pictures when I have to restore to original settings?
    KiltedTim Level 8 Level 8 (37,810 points)

    What, it's Apples fault you never backed up?  You're kidding... Even when you do the over the air backup, you're advised to back up your phone first.

     

    You are the reason we have to have warning labels on coffee because it is "hot".

  • 8. Re: How can I save my pictures when I have to restore to original settings?
    roaminggnome Level 10 Level 10 (90,765 points)

    " Yes my wife should have backed everything up but Apple should have recognized the problems with this awhile back"

     

    Yes , they should have.  It happens.

     

    This is the very reason why you should always maintain a backup or two. 

  • 9. Re: How can I save my pictures when I have to restore to original settings?
    railroad82 Level 1 Level 1 (0 points)

    Oh and I asked a question to start this thread so if u have a solution to my problem GREAT! If not please don't reply.

  • 10. Re: How can I save my pictures when I have to restore to original settings?
    diesel vdub Level 7 Level 7 (21,935 points)

    railroad82 wrote:

     

    now my phone is telling me it must connect to I tunes which is in turn telling me it needs to restore to original settings. Problem is that none of the 500 pics have been synced to the computer. How can I save them before I do this?

    You do not.

    If the device is telling you that it needs to be restored the data is already gone.

  • 11. Re: How can I save my pictures when I have to restore to original settings?
    edrn12 Level 1 Level 1 (0 points)

    railroad82, I agree. There should be a fail-safe for iphone users who don't own an iMac, which does automatically back up pictures and videos. A simple alert, email, text notification, any type of reminder for windows users to import their pictures/videos first. Yes, it instructs you to do this in the fine print of the user agreement, it probably says somewhere in the user agreement not to update while on wi-fi too. But this is the real world with humans that make mistakes and a company like Apple has the money and ability to provide a fail-safe for this situation. I was tired and getting ready to go on vacation and thought I should go ahead an update to get the new panoramic view on camera. the update box popped up before the import pictures and I clicked. Then it was too late to undo because it had already sent it into recovery mode. So the question is to all those who would make us feel worse than we already do. Are you going to rub our faces in our mistakes or help find a solution to the problem?

  • 12. Re: How can I save my pictures when I have to restore to original settings?
    diesel vdub Level 7 Level 7 (21,935 points)

    edrn12 wrote:

     

    There should be a fail-safe for iphone users who don't own an iMac, which does automatically back up pictures and videos.

    iTunes automatically does a backup of the device prior to the update (if updating from the computer) regardless of Windows of Mac.

     

    Windows users can get the same automatic uploading of pics to the computer via photostream by installing iCloud Control Panel.

     

    Stop whining.  You made the decision to update without first copying the pictures off the device or doing a backup via iTunes.  Grow up and accept the fact that you made a mistake and have now lost data.  Move on with your life.

  • 13. Re: How can I save my pictures when I have to restore to original settings?
    railroad82 Level 1 Level 1 (0 points)

    Like I said before this was a question and so far no one has actually had an intelligent answer. But here is an update for all u know it all geeks who apparently get off on Apple message boards, phone was taken to Apple and in there exact words " We're not sure what happened, it looks like it just crashed. Please take this new phone and our apology for the inconvenience." So in the future for all u know it all smart *****, If u can help someone with ur knowledge, by all means do so. But if all u can do is play keyboard cowboy and try to make fun of ordinary people who have a life and don't live and die by a product made by apple be the better man and just don't reply

  • 14. Re: How can I save my pictures when I have to restore to original settings?
    KiltedTim Level 8 Level 8 (37,810 points)

    That's because the question is basically ridiculous. Apple provides multiple ways to back up and urges you to do so both in the documentation and before you begin the update.

     

    Your laziness does not make it their fault you lost data.

     

    Did they get your pictures back?

     

    No.

     

    Why?

     

    Because you we're too lazy to back it up.

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