12 Replies Latest reply: Oct 11, 2012 7:42 PM by jackmillie
jackmillie Level 1 Level 1 (0 points)

I am using OS 10.6.8 on a Mac Pro.  Time Machine backs up to an external hard drive.  It has always worked perfectly. Suddenly just as of today every time Time Machine tries to do an automatic backup, I get the following error message:

 

Screen shot 2012-10-11 at 1.10.59 PM.png
I have shut down the computer, turned of the external drive, restarted everything.  Same problem.
I have gone to Disk Utility the Repaired the Disk as instructed.  But no errors or problems were encountered, as seen below, and the problem persists.
Screen shot 2012-10-11 at 12.14.21 PM.png
I would be very grateful for any advice.  I am not a technical person.  Thanks.


Mac Pro, Mac OS X (10.6.8), external hard drives
  • 1. Re: Time Machine back-up error
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    The best guide for troubleshooting Time machine problems is this one by Pondini. Get the widget he suggests and it will allow you to see the Time machine logs dug out of the entire system logs. Then post the messages here and Readers can help you decipher them.

     

    http://pondini.org/TM/Troubleshooting.html

  • 2. Re: Time Machine back-up error
    jackmillie Level 1 Level 1 (0 points)

    Grant, this is what the widget displayed.  What should I do now?

     

    Starting standard backup

    Backing up to: /Volumes/burly 2/Backups.backupdb

    No pre-backup thinning needed: 3.11 GB requested (including padding), 36.45 GB available

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/.dropbox to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/.skIndex.ABPerson.lockN to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/.skIndex.ABSubscribedPerson.lockN to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/ABPerson.skIndex to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/ABPerson.skIndexInverted to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/ABSubscribedPerson.skIndexInverted to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/AddressBook-v22 (Birgitte Newbert's conflicted copy 2011-03-17).abcddb to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/AddressBook-v22 (Birgitte Newbert's conflicted copy 2011-04-16).abcddb to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/AddressBook-v22 (Birgitte Newbert's conflicted copy 2011-06-13).abcddb to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/AddressBook-v22 (Birgitte Newbert's conflicted copy 2011-06-24).abcddb to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD/Users/chrisnewbert/Dropbox/AddressBook

    Error: (-36) SrcErr:NO Copying /Users/chrisnewbert/Dropbox/addressbook/AddressBook-v22 (Birgitte Newbert's conflicted copy 2011-07-14).abcddb to /Volumes/burly 2/Backups.backupdb/Chris' computer/2012-10-10-085013.inProgress/AF4D7ACE-40FA-4712-AA4A-29F0FE011504/Maci ntosh HD

  • 3. Re: Time Machine back-up error
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    It looks like you have a directory:

     

    /Users/chrisnewbert/Dropbox/addressbook

     

    ... whose files resist being copied. Maybe they are encrypted or damaged or something.

     

    The easiest way to get your backup to complete is to put that Directory on Time Machines  "BlackList" and NOT back it up.

     

    Then figure out whether to back it up separately or using another method (or maybe if Dropbox is holding a copy you don't need a local backup).

  • 4. Re: Time Machine back-up error
    jackmillie Level 1 Level 1 (0 points)

    Thanks Grant, this is great advice.  If you don't mind, how do I put that directory on Time Machine's Blacklist.  Like I said, I'm not a computer guy.

  • 5. Re: Time Machine back-up error
    jackmillie Level 1 Level 1 (0 points)

    Wait a minute or two, I think I might have figured out how to do it.  I'll let you know.

  • 7. Re: Time Machine back-up error
    jackmillie Level 1 Level 1 (0 points)

    The back up is still in progress but I can see from the Widget it is already going better.

  • 8. Re: Time Machine back-up error
    jackmillie Level 1 Level 1 (0 points)

    Success!  Thanks a million Grant.  I would have never figured this out on my own.  West of Boston? I grew up in Needham.

  • 9. Re: Time Machine back-up error
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    I  live a few towns away, in a part of my town that used to be a part of Needham.

     

    From outside the area, only students of Massachusetts Trust Law, written Algonquin Language, and Baseball manufacturing history know of the place.

     

    In recent years, it is also home of MathWorks, "Makers of MATLAB and SIMULINK technical Computing Software, Accelerating the pace of discovery in engineering and science worldwide"

     

     

    -------

     

     

    Dont forget to decide whether you still need a backup of that directory.

     

    .

  • 10. Re: Time Machine back-up error
    jackmillie Level 1 Level 1 (0 points)

    What baseball equipment was manufactured in Natick?

     

    I'll remove that problem file from Dropbox.  I think something got messed up with it when I changed the sharing options for it.  I'll start all over with it.

  • 11. Re: Time Machine back-up error
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    Baseballs and softballs themselves, from about 1850 to 1958.

  • 12. Re: Time Machine back-up error
    jackmillie Level 1 Level 1 (0 points)

    I'm guessing there's not a lot of people who know that.  Thanks again for your great help!