hookmehorns
Level 1 (0 points)

Q: I Can not update to new iTunes version

I keep getting this message: The feature you are trying to use is on a network resource that is unavailable. Please HELP!

Windows XP

Posted on Oct 11, 2012 10:16 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,124 points)
A:

many thanks.

 

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/199/19988685-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

 

http://majorgeeks.com/download.php?det=4459

 

(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

 

(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

 

(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

 

Cleanup removing itunes.png

 

(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Posted on Oct 11, 2012 10:30 PM

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hookmehorns

Q: I Can not update to new iTunes version

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  • Helpful answers

  • by b noir,

    b noir b noir Oct 11, 2012 10:19 PM in response to hookmehorns
    Level 9 (72,124 points)
    Oct 11, 2012 10:19 PM in response to hookmehorns

    The feature you are trying to use is on a network resource that is unavailable.

     

    Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

  • by hookmehorns,Helpful

    hookmehorns hookmehorns Oct 11, 2012 10:23 PM in response to b noir
    Level 1 (0 points)
    Oct 11, 2012 10:23 PM in response to b noir

    Hello b noir, thank you kindly for your reply.

     

    It is the itunes.msi file

  • by b noir,Solvedanswer

    b noir b noir Oct 11, 2012 10:30 PM in response to hookmehorns
    Level 9 (72,124 points)
    Oct 11, 2012 10:30 PM in response to hookmehorns

    many thanks.

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/199/19988685-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • by hookmehorns,Helpful

    hookmehorns hookmehorns Oct 11, 2012 10:51 PM in response to b noir
    Level 1 (0 points)
    Oct 11, 2012 10:51 PM in response to b noir

    b noir,

     

    Thank you so very much for your assitance, my issue was resolved upon your recommendations.

     

    Cheers!

     

  • by b noir,

    b noir b noir Oct 11, 2012 11:10 PM in response to hookmehorns
    Level 9 (72,124 points)
    Oct 11, 2012 11:10 PM in response to hookmehorns

    You're welcome! Glad you got things sorted out.