9 Replies Latest reply: Oct 12, 2012 3:08 AM by wfuller1
OzziesMAC Level 2 Level 2 (150 points)

The DVD Burner on the MAC will no longer burn DVD's. I can play or read the disc but no burning. 

I have tried cleaning the lense, different DVD brands and still get the following error;

"The disc can’t be burned because an unexpected error occurred (error code 0x8002006E)."

 

Is there a way to re-install the DVD drive?


iMac 27, Mac OS X (10.6.8), 2.8Ghz Intel Quad Core i7 / 8GB / 1TB
  • 1. Re: Re-Install DVD Burner?
    fane_j Level 4 Level 4 (3,660 points)

    Try

     

    Intel-based Macs: Resetting the System Management Controller (SMC)

    <http://support.apple.com/kb/HT3964>

  • 2. Re: Re-Install DVD Burner?
    OzziesMAC Level 2 Level 2 (150 points)

    I have rest PRAM and Reset SMC I still get the same error code when trying to burn a DVD.

     

    It can read a DVD and CD but can only burn CD.  When attempting to burn a DVD you get;

    "The disc can’t be burned because an unexpected error occurred (error code 0x8002006E)."

  • 3. Re: Re-Install DVD Burner?
    fane_j Level 4 Level 4 (3,660 points)

    OzziesMAC wrote:

     

    I have […] Reset SMC I still get the same error code when trying to burn a DVD.

    Try different software. However, I suspect it won't work. If it doesn't, the drive has to be replaced.

  • 4. Re: Re-Install DVD Burner?
    OzziesMAC Level 2 Level 2 (150 points)

    I have tried other software as well with same error.

    I was hoping for a way to reinstall the DVD software if possible but if its hardware failure it won't matter.

    Your thinking hardware failure then?

  • 5. Re: Re-Install DVD Burner?
    fane_j Level 4 Level 4 (3,660 points)

    OzziesMAC wrote:

     

    Your thinking hardware failure then?

    Yes. I know it's bad news, but—them's the breaks.

  • 6. Re: Re-Install DVD Burner?
    OzziesMAC Level 2 Level 2 (150 points)

    Not all bad news, I paid for the EXTENDED WARRANTY and its still good!

    Guess I have to start my phone call to Apple tomorrow and get the ball rolling.

     

    I was hoping it was software issue I could fix, maybe they have some other troubleshooting tips.

    I would hate to have them crack my mac open to swap a drive.  I don't even see screws on this mac to

    open it up.  I usully have bad luck with repairs, things not put back right or something.  Oh well will see.

     

    Thanks for your reply!

  • 7. Re: Re-Install DVD Burner?
    OzziesMAC Level 2 Level 2 (150 points)

    error code 0x8002006E

     

    After trying everything out it turned out that it was a bad DVD Laser Burner.  It seems that it burned itself out from use.  Apple covered it under the extended warranty it took three days to turn it around.  It is back and functioning again! 

  • 8. Re: Re-Install DVD Burner?
    fane_j Level 4 Level 4 (3,660 points)

    All's well that ends well.

  • 9. Re: Re-Install DVD Burner?
    wfuller1 Level 1 Level 1 (0 points)

    I tried the SMC reset after many long & drawn out attepts to work out what was wrong, and it worked perfectly! Literally clapped with joy when that lovely "writing track 1" message came up.