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HT1926: Issues installing iTunes or QuickTime for Windows

Learn about Issues installing iTunes or QuickTime for Windows

HT1926 Need help with itunes upgrade

209 Views 4 Replies Latest reply: Oct 15, 2012 11:31 AM by dalejr23 RSS
dalejr23 Calculating status...
Currently Being Moderated
Oct 12, 2012 9:50 AM

I haven't used my itunes in a while and when i tried it tells me there is a new version. I click download now. Takes me to website and asks if I want to save it. I click yes. No downloadloading occurs and itunes never upgrades. My iphone 4s isn't recognized by old version either, so I'm stuck. I'm using windows xp with updated firefox browser.

iPad, iOS 6
  • Limnos Level 8 Level 8 (36,585 points)
    Currently Being Moderated
    Oct 12, 2012 9:57 AM (in response to dalejr23)

    I am using an older Firefox version on a Mac.  I tried downloading iTunes and it too took me to the "thank you" screen without actually doing the download.  However, I have a few media downloader utilities running on my computer and I noticed one of them  activated.  I was able to start the download by using it.  Maybe it is something to do with Firefox, although I do have various security features on my browser so it could be one of those too.


    I also have a very old copy of Safari.  I tried a dwnload using it and it started immediately, again suggesting there's an issue with Apple/Firefox.

  • Limnos Level 8 Level 8 (36,585 points)
    Currently Being Moderated
    Oct 12, 2012 10:49 AM (in response to dalejr23)

    Try a different browser or method.  I always have two browsers so there aren't any gaps in getting fussy pages to work.


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