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How do I select/change the status of my post/reply?

315 Views 5 Replies Latest reply: Oct 12, 2012 2:08 PM by léonie RSS
SurfinTheLight Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 12, 2012 1:06 PM

Hello,

 

I'm fairly new to the forum and I'm finding it challenging to figure out how to use all the features in a straight forward manner.

 

For instance,  I've noticed on my recent reply to one of my post questions that the status automatically showed up as "this solved my question".  I did not select this status and I did not see any place to select the status of my reply.  I went back to edit the reply status immediately and still saw no way to change it.

 

The fact is, that my reply was not in relation to solving my question at all.  I replied to someone who offered a solution and I was replying as to the results of that solution, which did not solve my issues, it just created different issues.  So now my post shows as solved when my question hasn't been answered and the issue is not solved.

 

The probabability that my question above has been asked ad infinitum is better than good, I suspect.  But when I search the quesiton in the search communities box I don't get a clear answer.  Please do excuse me then, if I am repeating an over asked question.  I'm not even sure I'm searching the forum correctly or if there are other options to search in addtion the search box in the upper right hand corner....

 

Honestly, I've been on a lot of forums and am an active member of several, I'm a fairly advanced mac user, having been a mac guy for decades, and this forum doesn't appear to be very clear or easy to figure out how to use to me.  It feels as if they're almost trying to discourage you from figuring some things out...weird.  I've been searching for a clear answer for this for an hour now--trying different queries and different parts of the forum.

 

Any help with how to select and change post and reply staus would be much appreciated.

MacBook Pro, OS X Mountain Lion (10.8.1), HP External Monitor/DVI connected
  • léonie Level 8 Level 8 (46,540 points)

    When you post a question and receive an answer, you will see two buttons like this:

    buttons.png

    You mark the answer as "Solved" or "Helpful" by pressing one of these two buttons.  Once you marked the answer, the status "Solved" or "Helpful" is permanent, it cannot be changed.

     

    If you accidentally marked the post as solved, you might post your question again and add a  link to the previous thread in the new question.

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,540 points)
    These buttons that you show were not on the post I replied to in my thread.

     

    You will see the buttons only, if you are the original poster of the thread, not if you asked a question in thread, that someone else started.  Also, you will not see these buttons, if you already markes answers as solved or helpful. You can mark two answers as "Helpful" and one answer as "Solved". Afterwards the buttons will vanish, see "Answering to Questions".

    Another question that comes up is, if I fail to select either button and simply reply to the post without selecting anything, what happens then?

    Then the buttons will stay, until you mark an answer. You are not obliged to mark every answer. It is up to you, how you rate the answers you receive.

     

    You may want to have a look at the tutorials on the main page of the ASC: https://discussions.apple.com/static/apple/tutorial/index.html

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,540 points)

    You are welcome!

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