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iPhone 5 time and date issues

121036 Views 715 Replies Latest reply: Apr 13, 2014 3:48 AM by TheStevoExpress RSS Branched to a new discussion.
  • R2KS Calculating status...
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    Oct 12, 2012 7:27 AM (in response to Hyperyellow)

    Having serious time issues on a new iphone 5 w/verizon at my house as well.  Time consistently drops 20-30 minutes behind and then updates after awhile on its own.  Will try to put in a support call to apple.

  • loriogsdr Calculating status...
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    Oct 12, 2012 8:41 AM (in response to Hyperyellow)

    Just got off the phone with Verizon and it is a known issue.  They are working on it and gave me a ticket number to reference for my account.  I would call Verizon!

  • audrey709 Level 1 Level 1 (0 points)
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    Oct 12, 2012 8:53 AM (in response to Essence8164)

    After three returned iphones and many hours of troubleshooting, I'm convinced it's the LTE network problem. I turned off the LTE on my iphone 5 (Verizon) and the time hasn't changed in several days.  It used to happen four times a day with LTE turned on. I should have kept my 4s.

  • tmatni1 Calculating status...
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    Oct 12, 2012 9:05 AM (in response to Hyperyellow)

    LTE has been on since I activated the phone on 10/04/12.  The time screws up between the times of 7am-8:45am every morning.  I first noticed it happening on either 10/7 or 10/8.  I am located in Los Angeles County.  I just put it on AIRPLANE MODE for 5 seconds then turn it off to reset the time back to normal.

     

    Someone recommended turning LTE off until the problem is fixed, but I haven't tried it yet. I just made sure I had my regular alarm clock waking me up for work now.  Hope this is fixed soon though.

     

    I have the iphone5, black, 32gb

  • CWatsonJr Calculating status...
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    Oct 12, 2012 3:07 PM (in response to tmatni1)

    This has been a problem since I have had the 5 as well.  I work in L.A. County and live in Ventura County so my phone switches between 3G and LTE several times a day.  I am also on vzw.  I usually turn the Set Automatcally to Off and then back on and it will fix it.  There have been a few times that I have had to turn my phone off and then on again to reset it. 

     

    When I first started having the problem, there weren't any postings on the issue and I thought it was just me having problems (my wife is on a 4 and she doesn't have the problem) and I have been just dealing with it because it wasn't happening more than once every couple of weeks.  I am glad to hear that there were enough problems for vzw to take a look at the issue.

     

    Next time, I will try airplane mode and see what happens.

     

    Thanks for the postings. iPhone 5, 32Gb, Black, on the Share Everything plan (if that matters).

  • Q71 Level 1 Level 1 (0 points)
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    Oct 12, 2012 3:36 PM (in response to Hyperyellow)

    Same problem here with the iPhone 5 64gb. Verizon in Western NC. I also live in one of those areas where I flip between 3G and LTE.  This is a Verizon LTE problem. Date and Time reverts back to August 27th, at some odd time.  Called Verizon and they said they had a "Master Ticket" open that their engineers were working on.  She gave me a ticket and "attached" my ticket to the "Master Ticket" and said they would follow up with me on the solution.  I asked her what the master ticket was... and she said she couldn't see the master ticket but that they were "alerted" to this problem on 10/5.  Furthermore, she said that this issue was effecting other phones besides the iPhone 5... so I don't think this is an Apple problem. 

     

    Verizon Customers UNITE!  Call Verizon and tell them to fix it.. we are paying for it after all!

  • bucketsken Calculating status...
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    Oct 12, 2012 6:21 PM (in response to Q71)

    From what I can tell this has to do with the carrier update that Verizon had when our phones were using data when on Wifi. It really makes no sense that we have to deal with this at all.

  • wizitunes Level 1 Level 1 (0 points)
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    Oct 12, 2012 6:25 PM (in response to bucketsken)

    No! This issue was present before the carrier update.

  • Cheryl CK Level 1 Level 1 (0 points)
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    Oct 12, 2012 6:34 PM (in response to Hyperyellow)

    I don't know what has changed but I have not experienced any more problem with this in 3 days. Been on octal automatic, been driving all over town, etc. and paying attention to the time.  So far, no more problems.

     

    I wonder if this is something that gets fixed in certain areas at a time? Didn't someone post earlier that Verizon had acknowledged the problem as theirs?

     

    I live outside of Portland, Oregon and have traveled both east and south of the city.

  • jessielee1216 Calculating status...
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    Oct 13, 2012 7:18 AM (in response to Hyperyellow)

    Wanted to add another confirmation of the issue!  I don't know if the date changes for me, but the time goes backwards about ten minutes.  Just enough to make me late for work and appointments, so it's really irritating.  I noticed it has only happened first thing in the morning, after the phone has been on the charger all night (not connected to computer), the time changes after I turn off or snooze my alarm.  For example, I got up at 6am this morning when my iPhone alarm went off... I looked at the phone a little later and it only said 6:11, but I knew I had been out of bed longer than eleven minutes.  Real time after rebooting was 6:23.  I also don't get my reminders.  I turn the phone off, then back on, and the time rights itself after a few seconds. 

     

    iPhone 5, iOS6, Wichita Kansas, Verizon

  • Jrberk122 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2012 8:34 AM (in response to Hyperyellow)

    Try going and downgrading to iOS 5. which is possible. See if that works if not upgrade back to iOS 6.0 and wait. It is infact a Verizon Wireless Inc. problem. It includes 4G and 3G network connections. iOS 6.1 might help when it is relesed if it brought among Apples attention. I am in Pennsylvania. But it is definatly a Verizon issue that Apple can HELP fix. It is also happening with Verizon Androids. It's a Veriozn problem.

  • venghous1 Calculating status...
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    Oct 13, 2012 10:21 AM (in response to Jrberk122)

    i have turned my LTE off the last two night before bed.... and no time problems. and my alarm has worked both times...  sure looks like an LTE problems..

  • Sheriff66 Calculating status...
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    Oct 13, 2012 10:50 AM (in response to Hyperyellow)

    Another Verizon user here with the same problem. iPhone 5 with newest update. Happens randomly through out the day.

  • offonoff Calculating status...
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    Oct 13, 2012 11:31 AM (in response to Hyperyellow)

    Another date and time issue here... usually when I try to reply to a text message. I get a pop-up screen that says the message can't be sent because of the date and time and that I need to reset date and time. It has done this four or five times and continuously resets back to Sept 28, 2012 - different times of the morning. It's kind of annoying.

     

    iphone 5, 32 gb, central illinois, verizon.

  • slneilan Calculating status...
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    Oct 13, 2012 12:10 PM (in response to Hyperyellow)

    My iphone 5 date and time changed twice today, both seemed to happen right when Verizon sent me an account update text message. Coincidence?

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