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HT5429: iOS: Using Maps

Learn about iOS: Using Maps

HT5429 reporting corrections ref Maps

506 Views 12 Replies Latest reply: Oct 18, 2012 8:18 AM by ChrisJ4203 RSS
Victoria Herring Level 2 Level 2 (290 points)
Currently Being Moderated
Oct 9, 2012 12:24 PM

Maps [on my iPhone] seems to be working fine more or less but I noticed an error in the directions [telling me to turn R on a street that goes one way L - I knew it because I knew my city but if I were from another place, might not know.

iPhone 4S, iOS 6
  • ChrisJ4203 Level 7 Level 7 (26,470 points)
    Currently Being Moderated
    Oct 9, 2012 12:36 PM (in response to Victoria Herring)

    If you are looking at the map, in the lower right corner, it looks as if the page is turned up slightly. Tap on that and you can "see" behind the map. Just above the print button, there is a link that says, "Report a Problem. If you tap on that, it provides a screen to report different types of issues.

     

    I agree that Maps are improving. The other day after reading an article about the fact that 3D was not working at the Statue of Liberty, I tried it. There was no 3D. However, today after reading your post, I went back and found a beautiful 3D flyover of the Statue. It will take time, but it is working.

  • ChrisJ4203 Level 7 Level 7 (26,470 points)
    Currently Being Moderated
    Oct 9, 2012 12:43 PM (in response to Victoria Herring)

    There is a selection for My Problem isn't listed. It then provides you with a text box to type in your problem. This should allow you to type in the issue you describe.

  • ChrisJ4203 Level 7 Level 7 (26,470 points)
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    Oct 9, 2012 12:51 PM (in response to Victoria Herring)

    You're welcome. Glad I could help.

  • ipadschoolhouse Calculating status...
    Currently Being Moderated
    Oct 13, 2012 2:59 AM (in response to ChrisJ4203)

    I've reported a number of problems and errors but nothing has been updated and I don't know if apple or tomtom are even getting my reports. Is there an online incident queue so we can see the progress on each report? This would be v. Helpful if apple are running this in a crowd source way. Also that dark grey report link on a mid grey background is too difficult to find. If this maps app is being fixed by users, the report a problem link should be on the map itself - not hidden away.

  • iinami Level 4 Level 4 (1,400 points)
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    Oct 13, 2012 3:37 AM (in response to ipadschoolhouse)

    they fixed the picture of the statue of liberty right away probably because it's so high-profile. i don't know how they will update all the other stuff on the maps, but don't the portable gps units update their maps once a year? if so, and this is a map with data from tom tom....

  • ipadschoolhouse Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 13, 2012 4:06 AM (in response to iinami)

    I have an old tomtom I use in the car. Even that is more up to date map-wise than the apple maps app.

     

    By the way. Safari, the default browser for ipad, is unable to give me the comment-editing tools for this forum that I can get with the Terra browser. You'd think apple would have sorted its own discussion forum to be compatible with safari on ipad.

  • russellau Calculating status...
    Currently Being Moderated
    Oct 15, 2012 3:07 AM (in response to Victoria Herring)

    Waste of time reporting corrections to Apple. I have been reporting our missing business addresses and incorrect pin markers for weeks and nothing has been updated or changed , our business addresses are still missing and our pin markers in the wrong locations.

  • Robert J McInnes Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 18, 2012 1:15 AM (in response to ChrisJ4203)

    Chris,

    Do you know of any way to include a screen capture with the Problem report.

    It would make the explaination so much clearer, and quicker, at both ends.

     

    Robert

  • Robert J McInnes Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 18, 2012 1:21 AM (in response to ChrisJ4203)

    Chris,

    There are many country Towns in Western Australia that, in response to a search, locate a pin in the middle of nowhere, 10 to 20 kilometer from where they should be.  It would appear to be a fundamental issue with the conversion to vector maps.

     

    Any idea when Apple expects to fix this major major error.

    This is the most serious issue with Maps right now, since it could send an unwary Tourist off on a wild goose chase into the middle of the desert.

     

    Apple Maps is a much better App than the Google mobile web site, better GUI, integration with Contacts, etc...

     

    Robert

  • ChrisJ4203 Level 7 Level 7 (26,470 points)
    Currently Being Moderated
    Oct 18, 2012 8:18 AM (in response to Robert J McInnes)

    To be honest with you, I don't really know. As a user, I have just investigated as much as I can about the reporting process and have not read anything about screen captures. I know when I search for my home address, it places the pin about 2 houses down to the east. I live on an east-west street. I reported the wrong location, and it allows you to move the pin to the correct location. I'm not sure how that works, but I'm also not sure how long it will take to correct. Given just the number of complaints logged here on this one forum, I can just imagine the number of complaints/corrections they may have received. Given that, it will take people that work in the GIS portion of things a while to change latitude/longitude information. I believe they are working on it, and since the data is downloaded fresh when you search, at some time it will change.

     

    I also understand your second post, and that is one reason why I would never go without a paper map, even though they can be out of date just as easy as the electronic data. In Google, the satelite view for my house was quite old, however when I looked at the satelite image in the Apple Maps, it was within the last two years. I could tell because of work I had done to the house. The Google shot was at least 4 years old.

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