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I moved country, changed iTunes stores and now my Apps can't be updated!?

358476 Views 214 Replies Latest reply: Dec 31, 2013 1:35 AM by svkrzn RSS Branched to a new discussion.
  • ianrip Level 1 Level 1 (0 points)

    I'm also stuck with 2 regions, my credit card details were fine for thai store, but i was using ios 6 beta, and changed to UK with a UK credit card, now when i try to go back to the Thai store it tell's me my credit card is not recognized, its the same one i have used for the last 2 years. it has thai postal address

    i had some emails from apple customer care and they told me to create a new account and use a gift card as credit. not happy answer for me.

    I'm waiting to see what happens with canceling my itunes match account first, as iit says I cannot changed regions until this is done.

    Android is crap, but if you can use a global store it would help as i transit between regions because of work!!

  • NicFromOz Level 1 Level 1 (0 points)

    Yeah - you definitely can create a new Apple ID for buying Vietnamese-only apps, but you should definitely be able to switch back your old account to the US store if you have a US credit card. I'm almost 100% sure that Apple don't check where you are physically located at the time so it might have just been a hiccup - I would definitely just try that again.

  • ianrip Level 1 Level 1 (0 points)

    I was unable to switch regions due to having an itunes match account, and now i have received an email stating

     

    "

    I understand that you want to cancel your iTunes Match subscription and receive a refund. Once the cancellation is complete, you’ll no longer have access to matched or uploaded songs in the cloud. Therefore, please be sure to download everything before we issue the refund.

     

    If you’d still like to cancel, just reply to let me know, and we'll cancel your iTunes Match subscription and issue you a refund. We'll also send you an email to confirm the refund amount.

     

    Should you have any other concerns you wish to raise, please let me know. Have a nice day!"

     

    so I'll try and switch over to my Thai account, after 24hrs

  • dat1510 Level 1 Level 1 (0 points)

    I also want to change my iTune Store, after go through this discussion, i just wanna check one more time:

     

    if i switch my itune store now, provided im currently on Canada Store, to Vietnam Store, i gonna have to redownload all of my apps again, free of charge, is it right?

  • ghostway Level 1 Level 1 (10 points)

    Here a clarification to your points

     

    Many applications will not be available in the Vietnam store because Apple allows programmers to limit in which countries Apps are available.

     

    Any settings or documents you had in applications which you "repurchase" you will not have anymore in the new app. All the data will be lost. Exceptions are apps which store data only in the cloud (Facebook, etc). At any rate you will have to do all the logins and preferences again.

     

    If a programmer submits the same App to the Store two times (separated by region) then you will have to pay again (not free download). this is not clearly visible in the App store.

     

    Any applications which you do not have in the new store (and therefore cant download) you can also not update the old version..

  • dat1510 Level 1 Level 1 (0 points)

    wow, I have like over 200 apps on my account, so if I switch, i have to purchase it again, is it what u say? sorry, English isnt my first language so i just want to make sure

  • Elluch. Level 1 Level 1 (0 points)

    I am a duel citizen (AUS/USA) currently residing in Australia. My USA account was recently disabled because i made a purchase in Aus with my US account. Support didnt care to see my documents with proof and just kept redirecting me back to their T&Cs.

     

    They seriously should make a universal store! I cant even comprehend how f**king ridiculous it is that they don't! No wonder people download torrents, etc! Some people want to do the right thing but Apple prevent it. They surely would make MORE money that way?

     

    I was about to buy two more ipads prior to them disabling my account but I am now going to get Windows 8 tablets so my family can add to our Xbox 360 gamer scores…. which sure as **** is better than game centre any day of the week! So thank you Apple for disabling my account just in time and I would like to give you a huge middle finger to show my appreciation! 

  • Jeespe Level 1 Level 1 (0 points)

    @Dat1510

    Ghostway is right. So, if you switch your iTunes country store, you still CAN redownload your all purchased apps for FREE as long as those are available in your new iTunes country store. Otherwise, you will lose them. Checking those in your new iTunes country store before switching can be a good idea. But, remember, once you switched your store, your redownloaded apps CANNOT be updated FOREVER. And i think this is the worse part. SUCK!

     

    In my case, after considering everything, i decided to keep my original iTunes account (US) instead of making new Indonesia iTunes account. Eventhough my US credit card has been expired, i still can buy and update my 150 purchased apps by using US iTunes Gift Card, which luckily i can buy the original one from Indonesian seller online. I just keep few redeemed dollars in my account to have my US account kept working. So far so good.

     

    But, still, i have not changed, or probably will not change, my opinion about Apple that it is actually NOT CUSTOMER FRIENDLY COMPANY at all. In this global community? Oh come on?

  • ianrip Level 1 Level 1 (0 points)

    I've managed to switch back to my 1st itunes store, which was thai, the majority of my apps were there, so I'm going to stick to this forever.

     

    I also managed to get a refund for itunes match, with an email confirmed which said

    "

    Hello XXX,

     

    Greetings! This is XXX once again and after reviewing the circumstances of your case, we've determined that a full refund for your iTunes Match subscription is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of 21.99 GBP should be posted to the credit card that appears on the latest receipt for the subscription""

     

    my problem now is to find another credit card which is valid in thailand, i don't know how it happened, but the card i've used for the last 2 years, is no longer valid for Thailand store?

     

    anyone know why ? has their been some changes to the stores.???

  • ghostway Level 1 Level 1 (10 points)

    Hello,

     

    Ideed, there has been a change to the stores.

     

    Since August they force you to use the country store of the country indicated by your credit card. You will have to find a credit card in Thailand and use it. Any prepaid card Thai Credit Card will work also. Please let me know if u find any.

     

    Previously the rule has been based on the location of your computer (also bad).

     

    Apple does refund the iTunes Match price and even lets you download all the songs before it turns off the iTunes Match function for your old account.

  • enjoylife1788 Level 1 Level 1 (15 points)

    Hey Guys,

     

    I went through the whole thread and really find it stupid and harrowing for the loyal apple customers. At times apple just doesnt get it.

     

    Now, I have a slightly different problem. The case is that I am from India and I have two iPhone( one mine and other my sister's). I have made a common apple id between my sister and I for purchases so that we can both use the apps. Now the issue  is that she plans to go to the US in a month for 2 years for higher studies. So, now can she still be able to use the previously made apple id for our purchases. Note: I would still be having the same payment options as i would be using it too. Will she have to buy the apps again or will be able to use the old id. I mean cant she just change countries in the itunes store.

     

    So technically the question is what if one person is in India and another in the US. Can they still a common apple for purchases???

  • Sulaiman.K Level 1 Level 1 (10 points)

    enjoylife1788 wrote:

     

    Hey Guys,

     

    I went through the whole thread and really find it stupid and harrowing for the loyal apple customers. At times apple just doesnt get it.

     

    Now, I have a slightly different problem. The case is that I am from India and I have two iPhone( one mine and other my sister's). I have made a common apple id between my sister and I for purchases so that we can both use the apps. Now the issue  is that she plans to go to the US in a month for 2 years for higher studies. So, now can she still be able to use the previously made apple id for our purchases. Note: I would still be having the same payment options as i would be using it too. Will she have to buy the apps again or will be able to use the old id. I mean cant she just change countries in the itunes store.

     

    So technically the question is what if one person is in India and another in the US. Can they still a common apple for purchases???

    Your sister still able to use India store in the US there will not be any location identify or verification. But please remember if she changes the store to US you'll lost all your purchase that you have purchased the apps in India store.

     

    She do better to create seperate iTunes account to use it in the US if she is planning to have bank account in the US.

  • Subs_255 Level 1 Level 1 (0 points)

    Well. Now that I've read the hole topic, I start to be affraid. You see, I live in France. There are a lot of apps that I need or could find some use on the american iTunes Store. You're telling that if I use the american account, it could be terminated because I use it from France ? This is insanity. So I'm stuck like that ? I don't have the right to do that ? I can't use my money like I want ? Allright. Cool.

     

    Today, I was planning to change my Apple ID for an american one. I already know that I'll have to buy all my applications again. But I finally can't because the Apple ID would be terminated if I did that ?

     

    Can't I get an authorization from Apple or some stuff like that ?

  • Sulaiman.K Level 1 Level 1 (10 points)

    Subs_255 wrote:

     

    Well. Now that I've read the hole topic, I start to be affraid. You see, I live in France. There are a lot of apps that I need or could find some use on the american iTunes Store. You're telling that if I use the american account, it could be terminated because I use it from France ? This is insanity. So I'm stuck like that ? I don't have the right to do that ? I can't use my money like I want ? Allright. Cool.

     

    Today, I was planning to change my Apple ID for an american one. I already know that I'll have to buy all my applications again. But I finally can't because the Apple ID would be terminated if I did that ?

     

    Can't I get an authorization from Apple or some stuff like that ?

    Well, You can still use the America account in France like i said in previous thread there will be no location identify or verification. You can use America iTunes account (or any iTunes Store account) anywhere in the this planet (even in space if you are smart to use internet in space ).

     

    If you're planning to use France iTunes account with French Bank account i suggest you to create separate account and you could set the French Bank details in your alternative account so there will be no affection with your America iTunes account.

     

    Apple won't terminate your account but you could loss purchase if you change your stores that you're currently using, So for some reason including bypass purchase (it's hacking without paying for the app) Apple will suspend you from using the iTunes.

     

    You'll be good to go forward without losing any purchase or iTunes Match data (including iCloud too).

     

    Good Luck!

  • Subs_255 Level 1 Level 1 (0 points)

    So until that I often change my accounts, there will be no termination ? I don't like the multi-account, I just wanna change my account for an american one and pay with PayPal (until here I was paying in iTunes Store cards) because there are more applications for me when I'm searching.

     

    If I make an american (U.S.) account and ALWAYS use it, paying with PayPal, there will be no problem ? Apple won't terminate my account ? For real ?

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