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iMac bluetooth does not "find" the LMP Keypad.  It just keeps searching.  Keypad is on.

17216 Views 36 Replies Latest reply: Feb 28, 2014 2:19 AM by Staffanm RSS
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rwpmass Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 29, 2011 6:46 PM

Imac bluetooth does not "find" the LMP Keypad.  It just keep searching.  iMac bluetooth is on and in discoverable mode.  The LMP Keypad has good batteries, is turned on and I pressed the pairing button. 

iMac, Mac OS X (10.6.8)
  • Barry Hemphill Level 7 Level 7 (33,095 points)

    Hello:

     

    What is a "LMP" keypad?  If that is a third party product, I think your best information would be from the manufacturer.

     

    Barry

    iMac, Mac OS X (10.7.1), 4 GB memory,DSL
  • Carolyn Samit Level 10 Level 10 (84,145 points)

    This is it?  http://www.engadget.com/2011/01/24/lmp-bluetooth-keypad-now-ready-willing-to-mat e-with-your-apple/

     

    It should work.

     

    Make sure Discoverable and On are selected in System Preferences / Bluetooth.

     

    Try pairing a different way.

     

    In the System Preferences / Bluetooth pane with both of those boxes selected click: Set Up New Device.

     

    Then follow the instructions.

     

    If you still have problems, go to /Library/Preferences.

     

    Move the com.apple.Bluetooth.plist file to the Trash.

     

    Restart your Mac. Try pairing the keypad again.

  • armandofromplymouth Level 1 Level 1 (0 points)

    I'm having the same problem, after using the LMP keypad for more than a year. It will not pair up with my Imac (even with new batteries) and nothing I've tried has resolved the problem. Even the Apple people (who curtly told me the LMP was NOT their product, even tho I had bought it there) were unsuccessful. Did we buy a pig in a poke? I cannot find any address for the manufacturer either. Anyone have any clues?

  • kristinfromny Level 1 Level 1 (0 points)

    Ditto here. I've followed the instructions and can't get it to reconnect.  The instructions state that the LED light should turn yellow when I press the pairing button, but nothing lights up.  I'm wondering if that's part of the problem.  Perhaps my device is no longer pairing. 

     

    I wish Apple would make 10-key keypad.  This is so frustrating. 

     

    Does anyone have any other suggestions?

  • Questionable Sanity Level 1 Level 1 (5 points)

    Anyone find a solution for this yet?

  • kristinfromny Level 1 Level 1 (0 points)

    I finally called the manufacturer in Switzerland last month to get a replacement or refund, and they helped me resolve the issue and it works fine again.  They were apologetic and very helpful.  These are the instructions they sent me.

     

    "We are sorry to hear that you are having problems with your Keypad.

     

    "It is always difficult to judge where the problem lies. In the past, we have encountered problems when the Mac was upgraded to OS X 10.7.2 in the sense that the Bluetooth thread was somehow distorted. From your description, it appears that your Mac might have a similar problem in the sense that there have been numerous attempts to pair it. Clearing these threads and pair the Keypad from scratch might be all that is needed.

     

    "So before we exchange the unit, we kindly ask you to try this:

     

    - Remove all entries of "Bluetooth Keypad" in your Bluetooth preferences by selecting them and press "-".

    - Turn off your Mac.

    - Turn off the Keypad by pressing the on/off button for 3 seconds (the LED will become steady green).

    - Start up your Mac and shut it down again.

    - Press the on/off button of the Keypad very briefly (only a split second!). The LED should flash briefly. It must not become steady green (steady green meaning it is in the process of turning itself off).

    - Start your Mac and open the Bluetooth assistant in the system preferences.

    - Press the "+" sign to pair the Keypad. The Mac searches for a new Bluetooth device now.

    - Turn the Keypad upside down and press the small black pairing button on the reverse side of the Keypad with a pen.

    - The Bluetooth assistant should see the Bluetooth Keypad. It will display an 8-digit code.

    - Enter the 8 digits on your Keypad and press the key "enter" on your Keypad.

    Note: The numbers will not be high-lighted as it may be with other Bluetooth devices!

    - The Keypad should be connected now.

     

    "Please advise if this helped to solve the problem. If not, we will send you a replacement unit along a return label."

     

    Me again here.  If this doesn't work and you want a replacement device, their contact info is:

    info@cropmark.ch

    Phone #:  011-41-56-437-6070

     

    Good luck!

    Kristin

  • Questionable Sanity Level 1 Level 1 (5 points)

    Thanks Kristin,

     

    I tried your steps, but they didn't work. I then emailed them directly and told them what I had tried, and they shipped me a replacement, along with a prepaid slip to send the defective keyboard back. Now I'm very happy with the keypad.

     

    Your assistance directly led to a happy resolution. Thanks!

  • kristinfromny Level 1 Level 1 (0 points)

    I'm glad the information helped and that you're happily keying away again.

     

    Kristin

  • ttibsen Level 1 Level 1 (0 points)

    Thanks Kristin

     

    I tried your steps (their steps really, if we want to be accurate) and they DID work. This, after everything else that I tried failed to get the keyboard functioning so as you can imagine, I'm delighted at this excellent tutorial from the makers of the lmp. I'm puzzled though at the seemingly inordinate OFF / ON switching that we do during this process -

     

    turn off your Mac

    start up your Mac and shut it down again

    start your Mac

     

    What's that all about? But in the end, the process worked beautifully and that is what really matters.

     

    Cheers

     

    John

  • dannifromdeltona Level 1 Level 1 (0 points)

    Hi Kristin,

     

    Wanted to let you know the instructions you posted to get the LMP Keypad to pair worked PERFECTLY!! While the instruction book says once you press the pairing button on the back it will blink yellow, it did not. But my Mac instantly recognized the keypad after the second start. Whooola.... typing from the keypad now.... 45567731697-4764. That's numbers for thank you!!

     

    BTW.... you have to do this process everytime you replace your batteries if you've upgraded to 10.7.2 or higher.

     

    Danni

  • Whoolio Level 1 Level 1 (0 points)

    Thank YOU!!!!!!!!  This actually worked, I though I was doomed.

     

     

    Remove all entries of "Bluetooth Keypad" in your Bluetooth preferences by selecting them and press "-".

    - Turn off your Mac.

    - Turn off the Keypad by pressing the on/off button for 3 seconds (the LED will become steady green).

    - Start up your Mac and shut it down again.

    - Press the on/off button of the Keypad very briefly (only a split second!). The LED should flash briefly. It must not become steady green (steady green meaning it is in the process of turning itself off).

    - Start your Mac and open the Bluetooth assistant in the system preferences.

    - Press the "+" sign to pair the Keypad. The Mac searches for a new Bluetooth device now.

    - Turn the Keypad upside down and press the small black pairing button on the reverse side of the Keypad with a pen.

    - The Bluetooth assistant should see the Bluetooth Keypad. It will display an 8-digit code.

    - Enter the 8 digits on your Keypad and press the key "enter" on your Keypad.

    Note: The numbers will not be high-lighted as it may be with other Bluetooth devices!

    - The Keypad should be connected now.

     

    "Please advise if this helped to solve the problem. If not, we will send you a replacement unit along a return label."

     

    Me again here.  If this doesn't work and you want a replacement device, their contact info is:

    Good luck!

    Kristin

  • avocece Level 1 Level 1 (0 points)

    One question before I try LMP's instructions. Is the LMP number keypad attached to the apple keypad while following these instructions? Is the on/off button the small black slide button on the right edge of the LMP number keypad or the round on/off button on upper right side of the number keypad.?

     

    Thank you for a reply.

     

    Cece

  • ttibsen Level 1 Level 1 (0 points)

    Hello Avocece

     

    The LMP is NOT attached to the keyboard during the pairing process since you have to turn the thing upside down to press the small black button on the underside of the keyboard during the pairing process. On my LMP, there are 2 buttons on the Right hand edge of the keyboard. A big round silver one that you can use to turn the iMac keyboard (not the LMP keyboard) on and off, and a very small diameter round black button which is the one that controls the On Off state of the LMP keyboard.

    OK, so now we have that out of the way, you should be able to connect quite readily via the above instructions.

     

    Cheers

     

    John

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