Currently Being ModeratedOct 11, 2012 11:17 AM (in response to Pavel Yolshin)
Same issue. iPhone 5 by Sprint. All is good in Dubai except the SMS. Same answers fron apple " check with your carrier" untill yesterday when the upped their game. Extremely rude and same Appleish standard sentences about the locked unlocked crap. Pretty similar to mr. Diesel's words I saw in another discussion.
I guess apple perfection died last year.
Currently Being ModeratedOct 11, 2012 11:29 AM (in response to hanifansa)
So we don't get features that sellers in Apple Stores assure us to have and we don't have service we expect from Apple.
And no official answer from Apple or Sprint about the reason of this SMS-limitation.
Currently Being ModeratedOct 11, 2012 11:38 AM (in response to Pavel Yolshin)
as a matter of fact and despite what apple sales told me in the store, i went and talked to a Sprint representative in the apple store who also confirmed the same thing to me. To convince me, he showed me what networks the phone would support on th back of the phone box.
The rude apple teck rep and not to my surprise after being so rude on the phone suggested i fly back to the U to return the phone if I dont like it. What a great sale and after sales support. I wonder what would apple senior management do if they know about this.
Currently Being ModeratedOct 11, 2012 3:13 PM (in response to hanifansa)
Forgive me if I am wrong, but isn't facetime illegal in Dubai. And isn't apple management disabled ability to facetime on all phones in UAE? Pardon if I am wrong.
Currently Being ModeratedOct 11, 2012 3:42 PM (in response to Pavel Yolshin)
Definitely this is not a Sprint problem!!!
And the problem is not only with who bought the Sprint iPhone 5 to be used as GSM phone outside USA. Sprint customers are having the same problem. Why? Simple, Sprint in USA use CDMA, but when a Sprint customer is out of the USA, their phones will use GSM, and here is the problem. Even if the iPhone is "locked" and under Sprint contract, the iPhone 5 will not send SMS also. So, this is why I always said the problem is not with any kind of "lock", but a problem or with the Phone firmware, or iOS, etc,... Again, the Sprint and the Verizon phones are absolutely the same!!!
Currently Being ModeratedOct 11, 2012 11:25 PM (in response to fromsouth)
Would be great if you elaborate on apple management disabled ability to face time on all phones in the UAE. Anyway, Not sure honestly. I read earlier that it depends on the carrier.
Currently Being ModeratedOct 12, 2012 5:16 AM (in response to hanifansa)
"I wonder what would apple senior management do if they know about this."
you can write email to Tim Cook to report your terrible experience as an Apple client
Currently Being ModeratedOct 12, 2012 5:35 AM (in response to michael.vietnam)
Just wrote a feedback to apple on my bad experience with their tech support team but it would be great if this could reach Tim Cook.
i dont have his email ID. Do you have it?
Currently Being ModeratedOct 12, 2012 7:43 AM (in response to hanifansa)
Currently Being ModeratedOct 12, 2012 9:22 AM (in response to Pavel Yolshin)
Well, I am currently working some issues with the Supervisor of all the Senior Advisors of an AppleCare call center... I sent him an email asking him if he knew anything about this problem while he was dealing with my other issue, he answered this:
"This actually a known issue and they are working to resolve it. There is also an emerging issue domestically with AT&T and MMS. At this point I don't know if its a software issue on our part or a provisioning issue on the carriers end. But it is being looked into."
I think this will be fixed at some point in the near future. Everybody should keep calling AppleCare so they know this is widespread and that they should do something about it.
Currently Being ModeratedOct 13, 2012 9:03 AM (in response to Ekimalito)
So do you suggest not to return it?
Currently Being ModeratedOct 13, 2012 2:43 PM (in response to Pavel Yolshin)
I am having the exact same issue with my iPhone 5 purchased from Sprint last week in the United States. When I purchased the phone the sales agent called Sprint World wide Services and had the phone unlocked for international use. I am currently working in SAUDI ARABIA. I installed my NANO Sim issued from my local telecom provider. All the features work great on the phone except I am not able to send SMS on my local GSM network. I can receieve SMS ... no problem. At first thought I thought it may be the cellular provider.... So I tried 2 other providers here in the Kingdom. The same problem is still persisting. Somebody please help.... This is an annoying issue. I spent 1 hour on the phone with Apple Tech support, about a hour in to the call I was cut off. This is not an issue for my local carrier. This is an Apple issue. Please FIX ASAP.
Currently Being ModeratedOct 13, 2012 7:24 PM (in response to Ambient EOD)
Hanifansa, if you are able to return the phone I think it's the best option since Apple didn't provide any solution yet
Ambient, you should write email as well about your terrible experience with your Apple purchase , follow my link above, emails here are deleted
Currently Being ModeratedOct 14, 2012 5:03 PM (in response to macspyre)
Same in Argentina! With Sprint iPhone 5 CDMA. I using it with a nano Sim with any carrear.
I imput my IMEI in a web page who verify the state of the lock or unlock iPhones and seed " Your iPhone is Unlock".
I hope Apple update the iOS 6 to get fix this really big problem for your u$s 708 or more iPhone 5 customers.
This is a really shame!!
Pleace Apple, open your eyes and recover your faithful customers!!! Don't get it lost!!!
Currently Being ModeratedOct 16, 2012 11:56 PM (in response to Pavel Yolshin)
There is a similar post here https://discussions.apple.com/message/19813560 I think we should combine the threads, so it is one big problem combined and so we can get more attention to the problem.
What do you say?