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Cannot sign into Messages on Mountain Lion OSX

16219 Views 80 Replies Latest reply: Mar 29, 2013 11:22 AM by dinosaurs4life RSS
  • BaldyBonce Calculating status...
    Currently Being Moderated
    Sep 22, 2012 3:49 AM (in response to TJ0292)

    Hi,

     

    I know this is an oldish thread but I have been struggling with signing into Messages for a couple of days now.

     

    I tried all the ideas helpfully put forward in this thread. The thing that FINALLY got it working for me was editing my hosts file back to it's standard, original form with all extra entries removed.

     

    It signed in first time after this.

     

    I hope this helps someone.

  • pandry Calculating status...
    Currently Being Moderated
    Sep 22, 2012 8:50 AM (in response to BaldyBonce)

    I am still having issues where my new iMac still shows iChat and not messages.  And it's the iChat without the three dots so it's definitely not the Messages version via an updated iChat.

     

    Anyone have any idea how I can get Messages to work?  I'm even now running OS X 10.7.5.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Sep 22, 2012 1:18 PM (in response to pandry)

    Hi,

     

    If you are running OS X 10.7.5 then you are running Lion.

     

    Lion has iChat 6 and not Messages

    (There was a Download of a Messages Beta for a while that is no longer available).

     

    To get Messages you would need to upgrade the Mountain Lion.

     

     


    9:18 PM      Saturday; September 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and and iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • pandry Level 1 Level 1 (0 points)

    Thanks Ralph for taking the time to answer my and everyone elses questions.

     

    Here's my dilema:

     

    I just bought my iMac a little over a month ago - Mid August. $1,100 for it, plus tax, and I was under the impression it had Mountain Lion.  It displayed it on the advertisement, listed it within the documentation, it even showed it on the About My Mac area.  Based on what you wrote, this doesn't appear to be true.

     

    Since my last post - basically earlier today - I ended up spending the $20 in the Mac App Store to download OS X Mountain Lion 10.8.2.

     

    Now that it's been downloaded and installed, it appears to be integrating and running as advertised.  I even now have Messages - which now explains why I previously was still showing iChat.

     

    I am just really surprised that I had to spend additional money for the upgrade, especially with such a new computer.

     

    So, that brings me to the question: Should I have had to pay for the update to 10.8.2 or should I demand my $20 back from Apple?  The iOS 6 upgrade was free, it seems ludicrous that an OS X upgrade would have a fee.  I thought these upgrades were to improve functionality and were to help us, not make us dig into our wallets multiple times a year.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Sep 22, 2012 2:24 PM (in response to pandry)

    Hi,

     

    I have an email notification from the Communities from Pandry but coming here I cannot see it

     

    At present iPhone iOS updates have been free.

     

    OS X Upgrades (OS X 10.1 to OS X 10.2 for example) have Cost.

    Updates (OS X 10.8.1 to OS X 10.8.2) have been free.  (Even if you wait several Updates and jump using a COMBO update (say 10.8.1 to 10.8.5 (if we ever get that far)  ) these are free as well.

     

    I am not entirely sure based on the dates you say whether Mountain Lion had been released.

    Most searches though do say July 25th.

     

    Depending where you bought it you may have had a store that had older Stock with Lion still on it.

    It would then be down to you to find out what they might be doing to Upgrade it prior to Sale.

     

     

     


    10:24 PM      Saturday; September 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and and iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Mike1587 Calculating status...

    Hi Ralph,

     

    I have just installed OS X Mountain Lion and have installed the update as well so running on Version 10.8.2 on my iMac. I have tried everything in your summary:

     

    Make sure you are using only one method to Connect (such a Wifi or Ethernet but not Both)

     

    Try killing IMagent in Activity Monitor (with Message open and when it is closed)

    The Restart Messages afterwards.

     

    Try a PRAM reset  (Softer option that others)

     

    Try Safe Boot.

     

    Delete com.apple.imagent.plist whilst Messages is shut down.

    Then restart Messages.

     

    Delete com.apple.imservice.imessage.plist

    Restart Messages.

     

     

    I haven't suggested it before but a good old "Repair Permissions" might do it.

     

    I am still getting the message "The server encountered an eror processing registration. Please try again later."

     

    Anything further that you can add as it has been a couple of months since the last thread. Can't see why this still is an issue???

     

    Any help would be greatly appreciated

     

    Mike

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 10, 2012 2:07 PM (in response to Mike1587)

    Hi,

     

    This remains an issue as it seems there may be several reasons that Messages gives this Message when "registering" for iMessages.

     

    Some do seem to be related to what IMAgent is supposed to do.

     

    Some seem to be to do with the actual name  (Hence deleting com.apple.imserver.iMessages.plist)

     

    Some seem to have difficulty in their computer finding the Apple server that is involved

    Try Adding some Public DNS servers (Google run 8.8.8.8 and 8.8.4.4) to the Network Settings (System Preferences)

     

    If that does not work also try deleting com.apple.imessage.bag.plist

    This one holds the server name it is using and some AT&T timing info.

     

     


    10:07 PM      Wednesday; October 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Mike1587 Level 1 Level 1 (0 points)

    Had already added 8.8.8.8 and 8.8.4.4 to the DNS servers list for a previous problem I have had with slow internet speeds, which is now resolved. Have just tried deleting com.appl.imessage.bag.plist I restarted and then tried setting up iMessages again and yet it still comes up with the "server encountered an error ... " message. Really don't understand why this is happening and why apple haven't done anything about it???

     

    I'm all out of ideas on this one

     

    Mike

  • stika Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2012 3:00 PM (in response to Mike1587)

    Just so you know Mike, you're not the only one. I too have exhausted everything to the point of quitting and just using my iPhone to iMessage. I really wish there was a fix out there for us.

  • Mike1587 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2012 3:06 PM (in response to stika)

    Yea it *****, I know lots of others having the same problem just by googling it, which is why I don't understand why Apple haven't got the message yet! so frustrating, especially as it was one of the main reasons I bought Mountain Lion.

     

    Will go in to my local store and see if there is anything they can think of.

     

    Will update this thread if I ever get a fix

     

    Mike

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 11, 2012 11:20 AM (in response to Mike1587)

    HI,

     

    Try this.

     

    Delete the Apple ID on the iPhone.

    You will get a warning it will be deleted from all devices.

     

    ON the Mac in Messages Menu > Preferences > Accounts > iMessages use the Sign Out Button  (Account Details Button then Sign Out if version 7.0)

     

    Now shut down the App on the Mac.

    Add the Apple ID back to the iPhone.

    Shut the iPhone Down completely.

     

    Reboot the iPhone.

    Restart Messages on the Mac.

    If you have not been alerted on the Mac to the fact of linking the iPhone Number and Apple ID to Messages then Add the Apple ID again.

     

     

     


    7:20 PM      Thursday; October 11, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • pandry Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2012 1:16 PM (in response to Mike1587)

    Hi Mike,

     

    I was reading this post of yours regarding the DNS Servers.  I too have been noticing slower internet speeds on my iMac recently.  I'm relatively new to the Mac world.  Is this something easy that I can do with my machine to help boost the speeds?

  • r__a_f_a_e_l Calculating status...

    please, help. can't make messages work. the register problem. i've done everything you said, ralph. please. feeling tired.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Oct 17, 2012 12:10 PM (in response to r__a_f_a_e_l)

    Hi,

     

    This does seem to be an odd one.

     

    When the Messages Beta came out ot seemed that some people's Macs could not find the iMessages server and hence the suggestion to add Public DNS servers to the Network Settings.

     

    Then it seemed that the support app  - IMAgent - was the issues and needed to be Quit in the Activity Monitor.

    It starts up in the background when the Mac starts up and does not have an icon on the DOCK. Using the Activity Monitor is the only way to Stop it running outside of shutting the Mac down.

     

    We have also tried deleting the various .plists involved with IMAgent, the com.apple.imservice.iMessages and the imessage.bag one.

    This has worked for some (On restarting Messages) for some but not for others.

     

     

    More recently we have tried removing the Apple ID for the iOS devices and the Mac App in an effort to "Start Again".

     

    By now people will have normally posted back enough times for a judgement to be made as to what seems to be working the best.

     

    Some claim to have tried deleting the Apple ID from the Messages app on the Mac then the iPhone plus all the .plists with ichat, imagent  and iMessages in them, then stopping the IAMgent from running in the  Activity Monitor on the Mac and then starting  the app again.

     

    I would remove the Apple ID from the Messages app on the Mac.
    Shut down the App

    I would enter ~/Library/Preferences in the Finder > Go Menu > Go to Folder in the dialgue box box that appears.

    Remove the following

    Anything with com.apple.ichat.    .plist in the name

    The com.apple.imagent.plist

    The com.appple.imservice.imessage.plist

    The com.apple.imessage.bag.plist

     

    Then I would open the Activity Monitor and Quit IMAgent.

     

    I would follow this be removing the Apple ID from all iOS devices followed by turning the devices Off (or putting in to Airplane mode for at least 5 minutes).

     

    I would then try adding the Apple ID to an iPhone first..

    If that seems to get Accepted I would start up the Messages app on the Mac and add the Apple ID there.

     

     

     

     

     


    8:10 PM      Wednesday; October 17, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • r__a_f_a_e_l Level 1 Level 1 (0 points)

    I want to follow these steps you`ve said, but i can't remove the Apple ID from the Messages app on the Mac. The option doesn't appear. If i sign in the gmail account, i can remove it afterwards - but this is not possible with iMessage. Here goes the printscreen:

     

    To Apple.png

     

    The minus button doesn't work, just can't remove it.

    Thanks for being there, ralph. Let's figure it out!

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