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iTunes is NOT working... period

4331 Views 10 Replies Latest reply: Dec 10, 2012 9:48 PM by darkflux88 RSS
warrior.0608 Calculating status...
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Oct 13, 2012 6:02 AM

I have had nothing but problems following my "upgrade" to iTunes  This program is without a doubt the WORST yet, and I am seriously considering ditching iTunes all together due to their transition post Jobs into an atrociously poor quality control panel.


iTunes does the following since I've downloaded:

-***** up both memory and processor Hz when running (regardless of playing or not; it just has to be on)

-I had to turn on safe mode, and then turn off ALL add ons (ie: Genius) otherwise iTunes would spend all day and then freeze when processing my Genius results

-Cannot play movies without jumping, skipping, or ceasing entirely (to include short clips purchased from iTunes)

-Cannot recognize devices (iPhone 3GS, iPad 2, and iPod(s)) until turned off and on repeatedly (both device and iTunes)

-Cannot download app updates (continuously states "Accessing iTunes Store" until frozen.

-Cannot download items purchased from other devices; states the above comment

-Can access iTunes store ~ 1 time out of 5 before iTunes freezes.



I utilize a DEL studio XPS with a 2.5ghz processor and 8MB of RAM running Windows 7/64.  I keep all of my music on an external drive which is perpetually attached.  Currently house ~200GB of Media on the external drive.


Any thoughts on how to correct these deficiencies and/or when iTunes will release a better update?



iTunes, Windows 7
  • mracole Level 4 Level 4 (1,075 points)
    Currently Being Moderated
    Oct 13, 2012 6:16 AM (in response to warrior.0608)

    Suggest sign-out of iTunes Store, shutdown computer.


    Re-start computer and download iTunes afresh from


    Install and launch iTunes, sign-in to iTunes Store.


    Can report iTunes 10.7 running perfectly on my Dell XPS Windows 7/64 bit 8MB RAM device.

  • b noir Level 9 Level 9 (71,990 points)
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    Oct 13, 2012 2:47 PM (in response to warrior.0608)

    Just in case, I'd try the following document:


    Apple software on Windows: May see performance issues and blank iTunes Store


    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • darkflux88 Calculating status...
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    Oct 16, 2012 11:58 AM (in response to warrior.0608)

    i see this problem occasionally when upgrading rather than reinstalling wholesale (uninstalling and reinstalling). in fact, once i even ran into a situation where i needed to uninstall, delete the folders in Program Files and Common Files, and THEN reinstall. the sad fact about Windows-based computers is that they are all slightly different from one another, and how they will react to certain actions will varry, even among two similarly set up PCs.


    despite all that, you might try running checkdisk on your computer's C: drive, to be sure there are no wayward errors on the HDD you are running Windows on (if Windows is not on C:, simply replace C: for the drive letter you are using):

    click Start, and type cmd. then right-click the cmd icon at the top and Run As Administrator. in the black command prompt window that appears, type:

    chkdsk c: /r


    and hit ENTER. be sure not to miss the two spaces there. when prompted, type "y", and hit ENTER again. then restart your PC, and it should start a recovery scan, to find and fix errors, and recover any damaged files. this will not only have a high chance of fixing errors on the hard drive, but also may speed things up abit, as it cleans up the MFT listing for the drive. in fact, you might want to do this on ALL hard drives/partitions on your computer. you'd be surprised how such a simple action can solve so many "speed issues". often, the problem is not the speed of the program at fault, but the speed of access of the hard drive, which may not show up for regular tasks, but something hard drive-intensive, such as what iTunes does, can make it seem like iTunes is slowing down your computer, when it is in fact the computer having issues...of course, this is just a guess, but i have run into this more times than i care to revisit, and as i said, it can only improve the speed of your PC.


    also, you mentioned having a 2.5Ghz processor, but not what processor it is. is it a Pentium, or a Core i3, or a Celeron, or what? Celerons are slower at processing things, and were designed solely for web browsing in the "pre-streaming" era of computing. as such, they (along with Turion CPUs) are not suitable for media management, such as audio and video playback/editing. just something else for you to check.


    if you are not sure, you can click Start, right-click Computer, and click Properties. your CPU should be listed under System next to Processor.


    8GB (i don't think you meant 8MB) should be plenty of RAM. if the program is using more than 5% of that, then there is probably a problem with the installation. after running chkdsk (via the above), try uninstalling and reinstalling iTunes. this should NOT affect your music or other downloads from iTunes at all.


    if things are still running too slow for words, a little light cleanup on your PC might help things speed up. for starters, be sure Windows is up to date. it COULD be that Windows is trying to update itself while you are trying to use iTunes, which can make it seem like iTunes is running slowly. also, be sure your AntiVirus program is not running a scan on the PC while you are using iTunes. this will make everything slower. you should schedule your AV program to scan during hours that you typically are not using it, and then be sure it is ON during those hours, since if your PC is off when it is supposed to scan, it will scan on next startup, ruining your chances to use it. you may want to Defrag your C: drive as well, though you may have tried this already.


    there are so many pitfalls when using a program that requires internet, that knowing the details of things can be quite helpful in rooting the problem!


    good luck  :)

  • zopopo Calculating status...
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    Oct 19, 2012 7:29 AM (in response to warrior.0608)

    Same here. I've been successfully upgrading iTunes for the past two years on the same Laptop. After this latest version I cannot longer connect to iTunes Store. Opens text version only and error -1202. Tried many suggested options on various treads including uninstall and install iTunes (firewall turned off). Nothing has solved the problem.

  • darkflux88 Level 1 Level 1 (0 points)
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    Oct 20, 2012 6:39 PM (in response to zopopo)

    try uninstalling ALL Apple products, and delete ALL Apple folders from the C: drive (search Apple). then remove any registry entries referencing Apple. then reinstall any Apple products.


    NOTE: if you are unfamiliar with poking around in the registry DON'T DO IT! FORGET I SAID ANYTHING! you can seriously damage your PC by deleting the wrong things!


    Quicktime used to be an integral part of iTunes, but not anymore. i have this lingering feeling that something changed for the worse in this time frame...


    if all else fails, reinstall Windows. i know you don't wanna hear than (nobody does, really), but registry entries build up over time, as for some reason, they do not get removed during many uninstalls. another "stellar idea" by Microsoft, that could've been done more simply with an INI file...

  • cougar2shoes Calculating status...
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    Nov 30, 2012 7:56 AM (in response to warrior.0608)

    Luckily, my brilliant husband is a software developer.  I am using Windows 7.  I told him that had been working just fine for me for months and suddenly it wouldn't even open.  I had tried the hard reboot, the repairs technique and a few other of the things recommended on line, but I don't have  the level of expertie to take any of the advice that recommended mucking around with the registry. He had it fixed in a jiffy and about busted something laughing.  He said, and I quote."It would be one thing if it had been an incombatability with Windows software...but no.  What was causing your problem was an incompatibility with Quicktime. ...another Apple product!"  He uninstalled Quicktime and is is well. ;>)

  • darkflux88 Level 1 Level 1 (0 points)
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    Nov 30, 2012 8:24 PM (in response to cougar2shoes)

    that's hilarious  :D


    but it makes sense if you were upgrading from a previous version of iTunes, since iTunes USED to be integrated inseperably with Quicktime, and only just recently severed those ties.


    of course, they didn't bother to TELL any of their users...

  • darkflux88 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 1, 2012 6:54 AM (in response to warrior.0608)

    be aware that iTunes 11 just came out, so if it does the same thing, you may need to uninstall, and reinstall to get it working, possibly after a system restart...

  • bartNJ Calculating status...
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    Dec 10, 2012 1:16 PM (in response to darkflux88)

    darkflux88: Your initial reply was intelligent and full of helpful ideas. However, I have to do all these things and more regularly every time itunes upgrades.


    iTunes developers should primarily concern themselves with Windows compatabilty before anything else.


    (I'm not a windows fanboy or apple hater; FYI)


    The number one reason Apple is now the most profitable tech company in the world is that all those iPods, iPads and iPhones Apple sells are connecting to PCs (Windows). Sureley the billions of itunes purchases, iphone syncs, and other personal computer connections are not being done on MACs. Not with them still holding on to their historical average of 5% market share of the home computer market.


    Better yet, perhaps more beta testing could be done to itunes patches (I get one almost every month, surely these are not all upgrades, but "patches") before they are rushed out to co-exist with Apple's latest marketing campaign (or whatever the reason there is little to no beta testing).


    Just a thought from a frustrated itunes, ipod and, iphone user.

  • darkflux88 Level 1 Level 1 (0 points)
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    Dec 10, 2012 9:48 PM (in response to bartNJ)

    i'm with you on this one. Apple really needs to get their act together. i wonder how Mac users are getting on with iTunes...


    like you, i'm neither a Windows fanboy, nor an Apple-hater (though i DO loathe Microsoft as a company, though they have nothing to do with this).


    but i HAVE seen this sort of behavior before from other programs, which required me to uninstall the OLD one, lest problems occur with upgrades, for instance Java and RealPlayer (you should NOT have 12 versions of Java on your system, just because you don't uninstall the older version first!).


    i'm afraid i must disagree with you about the reson Apple is the most profitable one though. the reason is quite simply because they charge so much for their products. this is why they don't NEED more than 5%. in fact, they don't even lead the Smart Phone market! Androids do, with over half the share (according to Nielsen reports anyways), and Androids work on ALL computers, including Macs. half the people who have iPhones don't even KNOW they can sync with PCs, and think that USB cable is just for the Power Cord (at least half the people where i live).


    no, iPods are what people primarily sync on PCs, and when something goes wrong with the sync process, they just think it is their iPod, so they go buy a new one, giving MORE money to Apple!


    anywho, yeah, this sort of behaviour is becoming a bad trend among programs. even for a FREE program, it doesn't really make me want to use it much. it's starting to go the way of the WMP...


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