Skip navigation

iPod nano 1st Gen. Replacement program

3216 Views 11 Replies Latest reply: Jul 5, 2013 7:27 AM by Falcon413 RSS
Aracif Calculating status...
Currently Being Moderated
Sep 14, 2012 10:58 AM

Hi, I was recently informed that my iPod nano 1st gen. purchased in 2006, was eligible for a replacement because of the overheating battery problem. Now this recall was made mid-late 2011. Once I type in my code, it says I the Serial Number has been claimed already. I contacted Apple and they told me that this was because my 1 yr limited warranty had expired so I am not eligible anymore. How does this make any sense at all? What was the full reason of putting this recall in the first place? 99% of users bought their Nano when it came put even say 2 yrs after. Recall made 5 yrs later. Almost no one will have a Brand new Nano 1st Gen. within its warranty by then. If I am missing something, can someone please help me clarify a few things as I am quite puzzled.


Thanks a bunch !



  • cul cul la praline Calculating status...
    Currently Being Moderated
    Oct 4, 2012 3:36 PM (in response to Aracif)

    I just successfully ordered a replacement. Is it possible that you entered a wrong digit or letter for the serial number? It may be that you entered the serial number of someone who already sent theirs in. Worth a try re-entering it, anyway. (The font is very small!) Also, there were only about 20 countries to choose from when I filled out the form, so your country may not have been included (or its period may have lapsed).

  • cul cul la praline Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 4, 2012 6:47 PM (in response to Aracif)

    Sorry to hear that.


    Mine is from 2006, I think.


    The offer is only for the ones from 2005-6 that look like the picture at the website. It's not for other battery problems with other iPods.


    This isn't anything to do with warranties for newer models. Mine's been out of warranty for more than 5 years. It's just one of those flukes where they're offering to replace things from a long time ago because 1/100,000 of them could have safety problems.


    So maybe yours is a different issue than the one I was replying about. Sorry for any confusion if that is the case.

  • torres3989 Calculating status...
    Currently Being Moderated
    Oct 4, 2012 10:38 PM (in response to Aracif)

    hey i have the same one and it says that mine doesn't qualify for a replacement but when you look at it. its says 2005 on it and it a 4gb white iPod Nano with a plastic case and metal backing. and the site said that it doesn't qualify at all. so i'm in the same hole your in right now.

  • anitafromlondon Calculating status...
    Currently Being Moderated
    Oct 10, 2012 1:13 PM (in response to Aracif)

    hi Aracif,

    you have two option: either call customer sevice and explain the situation

    or type you serial number and change one digit or letter: instead of 5 type S or instead of 8 type B etc. Coz we all know fingerslip happens

    When they recive your ipod and its eligible for this program they will send you a replacement. They will check actual ipod s/n and not the one you just use to get service in the first place.

    Worked for me but if you dont wanna be cheaky, just give them a call


  • ramosd817 Calculating status...
    Currently Being Moderated
    Oct 13, 2012 3:10 PM (in response to anitafromlondon)

    Does anyone know the number to call? This replacement program is still going because Ive seen other questions where people just recently have received replacements. I get an error everytime I try. I think its because I live in Puerto Rico...which I think is stupid because they are replacing ipods to people all over the world..and I live just a 30 min plane ride from Florida. I want to call Apple directly and see what the problem is but I know that when your product warranty is us...they want to charge you for tech support. I dont feel like paying for tech support for something that is their issue. I also read that since there are no more ipod nano 1st gen...people are receiving the 6th gen model and 8gb. Not a bad deal at all. Worse comes to worst Ill mail it to family that can replace it for me since there are no Apple Stores here in Puerto Rico.

  • carl wolf Level 6 Level 6 (13,920 points)
    Currently Being Moderated
    Oct 13, 2012 6:21 PM (in response to Aracif)

    "I live in Puerto Rico...which I think is stupid"


    Hey, don't be so hard on yourself.  We all have to live somewhere.  You can take your iPod Nano to the nearest Apple Store.

  • ramosd817 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2012 7:05 PM (in response to carl wolf)

    LIving in Puerto Rico is not the problem. The fact that Apple doesnt here IS, and there are ZERO apple stores here. The closest we have is the little bar in Best Buy...which I would like avoid going to since its an hour away & people are so lazy and shady that they probably wouldnt replace it even if they should. Thanks for the boost of confidence though, Carl. Lol.

  • Falcon413 Calculating status...
    Currently Being Moderated
    Jul 5, 2013 7:27 AM (in response to ramosd817)

    Hi there,


    I know it's been like half a year since you last posted, but did you ever resolve this and get a replacement? I'm in the same situation with the online request, getting the error message every time. I've been trying once every couple of months to no avail. I also live in Puerto Rico and think this is the cause of the error message, but makes little sense to me as I was able to order and receive the iPhone bumper back when "antennagate" was happening.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.