1 2 Previous Next 16 Replies Latest reply: Oct 17, 2012 5:10 AM by MlchaelLAX
callthescribe Level 1 Level 1 (0 points)

This is my second try  at finding a solution. First though  an apology to fruhulda who  responded to my question this morning. Sorry I did not reply, but I was unable to find a way to start another message and have been unable to reload that page now. But I believe she asked what kind of equipment I am using, (The answer: iMac 4,1 . . . Intel Core Duo Processor  . . .OSx.4. and AppleWorks 6 (which came with my computer).

 

I also am now totally out of ideas for restoring  Appleworks (which really isn't even my favorite word processing  software). I prefer Word and InDesign for serious docs, but usually click on AppleWorks because it is so simple and convenient for  most quick  documents).

 

It had been working fine until yesterday morning when it suddenly refused to  start.Initially, I thought  I might have too many  open documents, so spent several hours  trying to complete and close as many Photoshop  projects as possible. Also checked my overall  storage capacity and  confirmed that probaby was not the problem either.

 

I then went on a hunt for all the  AW preference  files I could find . . .  and deleted com.apple.appleworks.plist in the preference folder  and all three files except the "button bars" in Library/Preferences/AppleWorks folder.Then following, Roger (W's) advice, Ideleted the contents of the 3 subfolders inside the 3 folders in the AppleWorks User Data. Actually did that so many times, I lsoy track of what I was doing, but  luckily had saved all those  deleted files inside the trash folder, without dumping it, thinking  that if necessary, I could always go back and  put them where I started. But by then, I was so confused and frustrated, I was no longer certain of where I found them, so just  put them in a new folder with n unrelated name and kid them away on my desktop, for now.

 

After that (or maybe along the way, I also  reloaded  AW multiple times from the original Apple disks; but that didn't work either. Considered  running Disk First Aid, but the disk I pulled out must have been from an earlier Mac, because it didn't work with the current system.

 

It feels like I've hit a brick wall, because I've run out of ideas. Have considered uninstalling and then reinstalling Appleworks, but am wondering if that might  worsen things (if possible).

 

The only shred of luck I've had all day after almost  pulling out every hair on my head) was managing to unlock the files I needed immediately (using Eext Edit and  Word. It's only Saturday, but it's already starting to feel like the "Lost Weekend." Can't remember  the last time I ran into  problem as frustrating as this one, btu  am guessing probably a couple of years. But I'm still hoping to solve it, so I can at least learn something from the experience.

  • 1. Re: STILL LOOKING FOR A SOLUTION
    fruhulda Level 6 Level 6 (15,110 points)

    Hi, again. You can't use AW om system 10.7 or higher. On 10.6.x you can use AW if you have Rosetta installed.

    Did you get this problem due to updating to a newer MacOs or did you get the problem out of the blue?

    Have you restarted the computer?

     

    To start another message in the same thread you click on Reply down to the right in the post.

  • 2. Re: STILL LOOKING FOR A SOLUTION
    callthescribe Level 1 Level 1 (0 points)

    Is it possible the reason appleworks is not loading is that my appleworks application is missing? Because the logo pops up and looks like it's starting to load before it abruptly stops, I assumed the application was still on my computer.Even so, I have reinstalled the application several times  in the last 24 hours..  .

     

    Here is what the log shows:

     

    Saturday, October 13, 2012 10:56 PM  Beginning installation.

    Install - US and Canada

    Type of Install: Easy Install

    Installed AppleWorks 6:AppleWorks Essentials:Scripts Support:AppleScript Usage Notes

    Installed iMac:Applications:AppleWorks 6:AppleWorks 6.app:Contents:Resources:AppleWorks Help:AppleWorks Help idx

    Saturday, October 13, 2012 10:57 PM

    The installation is complete.

     

    When I search the computer for Appleworks 6,under the heading  "folders,"  it shows an Appleworks 6 folder (dated January '06) . . .  which contains an icon for Appleworks 6,2 application (created May '02 and modified tonight ,around th last time I reinstalled the  software).)..

     

    The same file is listed under the "applications heading.",

    But when I click on it (in both locations) it still flashes on briefly; then suddenly stops before launching.

     

    I also skimmed thru the folder for Saved appleworks documents, where it also looks like whaever happened to  the application must have occurred around 3:00 pm yesterday, the last time it  performed an automatic save of a document. Recalling what was happening then, I think I remember the document I was working on freezing up while I was transferring data (eithr from one  Applework document to another . . . or from Appleworks to  a document on the internet, so I'm guessing the application must have been corrupted at that point.

     

    The question no id how the heck can I isolate the problem and correct it now if it is preventing the software  from either reinstalling  or working properly?

     

    (I've lost track of how many times I've already both deleted the preferences and reinstalled the software.

  • 3. Re: STILL LOOKING FOR A SOLUTION
    fruhulda Level 6 Level 6 (15,110 points)

    Once again: which system do you have? Have you installed Rosetta (on system 10.6.x)? Restarted the computer?

    You also need to update AW 6 to 6.2.9  http://support.apple.com/downloads/AppleWorks_6_2_9_for_Mac

  • 4. Re: STILL LOOKING FOR A SOLUTION
    callthescribe Level 1 Level 1 (0 points)

    Thanks for not giving up on me, Fruhulda. In response to your questions:

     

    I am currently using version 10.4.11  . .. and can't remember, but believe my computer came with Rosetta installed.

     

    I also have not updated to a newer Mac for several years now. For the most part, this one has been trouble-free . . . so why bother?   Although I know that system upgrades generally benefit the user . . . I tend to ignore/avoid them in favor of adhering to the old age, "If it ain't broke, don't fix it."  Since I use my computer mainly for writing, graphics and communication, I can afford to keep my equipment pretty lean, so generally only upgrade when new  software  requires it, which is pretty rare. It also enables me to  stick with tried and true applications without running into system  incompatabilities or other conflicts . . as well as  to access archived data, which I still need occasionally..

     

    And yes, this problem did occur out of the blue . . . although in the midst of all this turmoil, I did notice that spotlight and  dashboard  also have disappeared from my computer (nor sure when or how), but a quick search  did not turn up dashboard, which I use almost daily. It makes me wonder if for the first time in my memory, I've been hit by a computer virus, but will do a little more checking before jumping  to that conclusion.

     

    It also seems unlikely, since I avoid downloading data from websites I visit . . . a lesson I learned indirectly,years ago, when the  opportunity to obtain new software was as simple and "cost effective" as copying it from someone else's  computer. Making it even easier was the print shop I patronized in those days, which invited all its regular customers to help  ourselves to anything on its computer. It took me a while and several "infections" to realize we were engaging in group "computer sex." But a few expensive trips to the repair shop also made me realize it was time to re-evaluate my ethics. The only  things I've downloaded recently are a few legal documents from government and financial offices, which I trust would be secure..

     

    Also,after finally completing the  photoshop  images I had been working on, I was able to close those files and  restart my computer.  Unfortunately, it still didn't help.

     

    I also rechecked the reinstall disk I've been using, after it reported in one brief message  that it would not work with my system. Seemed  a little quirky to me, since I reinstalled multiple times and  only received that message once. But I did check to be sure the disk was from the set that came with my iMac. It was, and clearly stated (in about 2 pt. type) that it was for OS 10.0.4. (All the other disks in the packet  included   both System 10 and  Classic (9.2).

     

    What I'm finding difficult to understand is  why this problem happened so suddenly . . . unless it was related to what I was doing when the freeze occurred.

     

    BTW . . . I did look for the reply option yesterday, but it was dimmed.

     

    To start another message in the same thread you click on Reply down to the right in the post.

  • 5. Re: STILL LOOKING FOR A SOLUTION
    fruhulda Level 6 Level 6 (15,110 points)

    Thank you! Rosetta is for 10.6.x. Earlier systems like your is of no problem. I agree that one doesn't have to upgrade if one is happy with what one has got.

     

    I think you have to install AW in the classic environment but I am note sure. Is it using an installation program to install AW? I only still have the saved installed folders and application which I just drag from the cd to the HD.

     

    I don't think you are hit by a virus but the maintenance of the system might be lacking. Start the Disc utility in your Utility folder and do Repair permissions and also repair disk. Or even better is if you restart the computer on the system disc you got with the computer and use Disc utility to do the maintenance from there. It sounds as if the computer has major problems.

  • 6. Re: STILL LOOKING FOR A SOLUTION
    MlchaelLAX Level 4 Level 4 (1,745 points)

    Appleworks 6 will install and run in Tiger OS 10.4; it does NOT need the Classic Environment.

     

    Reinstall your Appleworks!

     

    Here I have Appleworks 6 running in Snow Leopard (with Rosetta) installed into Parallels running in Lion:

     

    Appleworks.jpg

     

    http://forums.macrumors.com/showthread.php?t=1365439

  • 7. Re: STILL LOOKING FOR A SOLUTION
    callthescribe Level 1 Level 1 (0 points)

    Thanks. michael . . . but the problem is that it WoN'T install with the original  (grat_ apple disk (OS 10.2 . . .or 10.4.

     

    But,as I have been trying to share with Peggy, but am having trouble getting  responses to post (even after  signing in and clicking on the reply button in the lower right corner . . . I realized that  though I generally avoid software updates unless they specifically  relate to the resources I use daily — I probably got distracted and did just that.

     

    I say that because  "about This Mac" now states that I am using  OS 10.4.11.

     

    The answer may be to  switch from Tiger to Leopard operating systems, but am hesitant to do so until I am certain  it WILL open  all my old  AW documents without messing up other  apps on my computer.

     

    But  I did solve  my immediate problem yesterday by accessing the files thru text/edit . . . deleting the extraneous codes and symbols . . . saving  them as RTF files and opening them in MS Word. Time consuming . .. but it worked.

  • 8. Re: STILL LOOKING FOR A SOLUTION
    Peggy Level 8 Level 8 (38,230 points)

    AppleWorks 6 will run on OS X 10.0 through 10.6.8 (Snow Leopard) although there are a number of things that don't quite work as they should in Snow Leopard. For any version of OS X you need to have AppleWorks 6.2.4 at a minimum. Even if you can't get AppleWorks to launch, you should be able to see what version you are running in a Finder window as in this screenshot. Right now, I'm still running Leopard on the G5 iMac where I took the screenshot, but it doesn't make any difference if it were running Tiger. If you're happy running Tiger, there is no need to upgrade to Leopard. Upgrading just to solve a problem rarely solves the underlying problem & can just make matters worse.

     

    So, first let's determine what version of AppleWorks 6 you do have & if all of its necessary parts are present in the AppleWorks 6 folder in Applications. Not all of the contents of my folder in the second screenshot are mandatory, but those are the default after installation.

     

    AppleWorks is not & never has been part of any version of the Mac OS. It was bundled with the pre-Intel "consumer" Macs - iMac, iBook, eMac & Mac mini. It is not included on any Intel Mac, consumer or professional. Apple wrote two Knowledge Base articles on installing AppleWorks 6 & restoring the software that came with your Mac.

     

    Screen Shot 2012-10-15 at 4.49.32 pm.png

     

    Screen Shot 2012-10-15 at 4.56.19 pm.png

    Peggy_sig.png

  • 9. Re: STILL LOOKING FOR A SOLUTION
    callthescribe Level 1 Level 1 (0 points)

    Hi again, Peggy . . .

     

    Hope you don’t think my delay in responding is a due to lack of appreciation of your efforts. Actually, it’s because of my difficulty in posting my responses. But with each delay I’ve also had an opportunity to re-examine all my  Mac disks and trace the history of Apple Works on my current  computer.

     

    More importantly, it also enabled me to refresh my memory of the sequence of iMacs I’ve owned  in the past decade. With each new purchase, I’ve usually tried to keep the most recent Mac running on a local network — mainly in order to access original documents created with older software (such as Pagemaker) for clients.

     

    Until I ran into the current problem with AW, I had completely forgotten  that my primary CPU in 2006 also was an iMac and that the cost of replacing its CD tray (which had failed unexpectedly) was my excuse for purchasing  my current dual processor Mac/intel, fortuitously just being introduced at that time.

     

    in the switchover, I used firewire to transfer as many folders and individual documents as possible from the network—only realziing afterward that some were incompatible with the new operating system.

     

    Sorting thru the various software iMac installation disks yesterday, I also realized that AW came from a set of iMac disks created in 2001 (so probably belonging to the cpu described above) . . . which included both OS 9;2 and 10.04 and a separate disk containing a bundle of third party applications. Although both the disk and its icon only refer to it as AppleWorks 6, File Information does identify it as AppleWorks 6.2 (i.e., not 6.2.4).

     

    Aside from that discrepancy, the contents of the AW folders on my computer match all the constituent  parts on your screenshot. Also, while  it is not version 6.2.4 (the minimum requirement for running on Tiger and all later  oprating systems) it had been working trouble-free on my iMac since 2006, until it froze in its tracks  during the past weekend.

     

    I have lost track of how many times I meticulously have followed the steps for removing  all the preference files; but AW still does not  boot up.

     

    I also ran Disk First Aid, which found a pretty long list of errors when verifying permissions. But since they ALL applied only to my  printer (XEROX Phaser 8560) which never has operational problems, I chose to ignore theme.

     

    Disk Utility stopped verifying iMac itself, because ” the underlying task reported failure on exit.”

     

    The truncated report showed:

    Verifying volume “iMac”

    Checking HFS Plus volume.

    Checking Extents Overflow file.

    Checking Catalog file.

    Illegal name

    Illegal name

    Checking multi-linked files.

    Checking multi-linked files.

    og hierarchy.”,0)

    Checking Extended Attributes file.

    Checking volume bitmap.

    Volume Bit Map needs minor repair

    Checking volume information.

    Checking volume information.

    me free block count”,0)

    (It should be 14688976 instead of 14688971)

    Volume Header needs minor repair

    The volume iMac needs to be repaired.

     

    Although it recommended repair, the repair disk  option was dimmed.

     

    In general, problems like this one don't bother me. In fact, in some ways I enjoy the challenge, because  ultimately there's usually a lesson to be learned. But in this case, I'm starting to wonder if it's worth the time and effort, since I've always considered AppleWorks  just a convenience . . . not a feature-rich work horse, like  MS Word . ..or  InDesign, which is fully compatible with other Adobe apps.  

     

     

     

    ) was my excuse for purchasing  my current dual processor Mac/intel,which fortuitously was just being introduced at that time.

     

    in the switchover, I used firewire to transfer as many folders and individual documents as possible fromthe network—only realziing afterward that some were incompatible with the new operating system.

     

    Sorting thru the  various software iMac installation disks yesterday, I also realized that AW came from a set of disks  created in 2001, which included both OS 9;2 and  10.04 and a  separate disk containing a bundle of third party applications. Although both the disk and its icon only refer to it as AppleWorks 6, File Information does identify it as AppleWorks 6.2

     

    Aside from that discrepancy, the contents of he AW folders on my computer match all the constituent  parts on your screenshot. Also, while  it is not version 6.2.4 (the minimum requirement to run on Tiger and all later  oprating systems) it had been  working trouble-free on my iMac since 2006 until it froze   in its tracks  during the past weekend.

     

    I have lost track of how many times I’ve followed meticulously  the steps for removing  all the preference files; but AW still does not  boot up.

     

    I also ran Disk First Aid, which found  a pretty long list of errors when verifying permissions. But since they ALL applied only to my  printer (XEROX Phaser 8560) which never has operational problems, I chose to ignore theme.

     

    Disk Utility stopped verifying “iMac” because “.” the underlying task reported failure on exit.”

     

    The truncated report showed:

    Verifying volume “iMac”

    Checking HFS Plus volume.

    Checking Extents Overflow file.

    Checking Catalog file.

    Illegal name

    Illegal name

    Checking multi-linked files.

    Checking multi-linked files.

    og hierarchy.”,0)

    Checking Extended Attributes file.

    Checking volume bitmap.

    Volume Bit Map needs minor repair

    Checking volume information.

    Checking volume information.

    me free block count”,0)

    (It should be 14688976 instead of 14688971)

    Volume Header needs minor repair

    The volume iMac needs to be repaired.

     

    although it recommended repair, the repair disk  option was dimmed.

  • 10. Re: STILL LOOKING FOR A SOLUTION
    Peggy Level 8 Level 8 (38,230 points)

    I'm trying to put some thoughts together so that we can get this figured out. I'm just writing thought in a Pages document & will organize them & post back. In the meantime I need you to give me some basic answers.

     

    How many Macs are you currently using? Which is the one with the problem?

     

    What model of Mac are they? Go to About this Mac under the Apple & select More info… Copy & paste the first three lines under Hardware overview for each Mac in your reply.

     

    Here is the overview for my Tiger Mac & this is the info I need.

    Machine Name: iMac G5

    Machine Model: PowerMac8,1

    CPU Type: PowerPC G5  (3.0)

     

    Peggy_sig.png

  • 11. Re: STILL LOOKING FOR A SOLUTION
    Peggy Level 8 Level 8 (38,230 points)

    Following my previous post, here is my next installment of questions & suggestions for you.

     

    I'm going to try to address some issues you've brought up. No particular order to my thoughts since it has been very difficult to follow some of these posts.

     

    Last one first, you cannot repair your startup disk. You must be started from another disk such as the OS X install disk or an external hard drive. It is also not a good idea to ignore software updates from Apple, particularly any security updates.

     

    You currently have an Intel Mac running Tiger, 10.4.11. What kind of Mac is it? An iMac, a Mac mini, a MacBook?

     

    You said your previous Mac was an iMac from 2006. A 2006 Mac would not have had the disks for OS 9 & probably would not have included AppleWorks. At Macworld San Francisco in January 2006 Apple announced the Intel Mac & AppleWorks was no longer included with any Mac. AppleWorks 6.2 is the first version that was made to run in OS X & was released sometime in the last half of 2001. AppleWorks 6.2 will run but is not as stable as 6.2.4 to 6.2.9.

     

    If you have been using AppleWorks since 2006 it is quite possible that the “frozen” issue wasn’t really a freeze or any sort of corruption, but merely the long-standing “Recent Items bug.” A true freeze would not allow you to close windows or do anything else. In your efforts to fix the problem, you’ve made it worse. I can understand that. When I got my first Mac, a used LC in April, 1991, I tried following the directions in an issue of Macworld to delete things & made such a mess I had to start over entirely.

     

    I think you are going to have to start over, hopefully only with deleting AppleWorks & reinstalling it. I know you said you have reinstalled AppleWorks several times, but it is not clear how you did that.

     

    Peggy_sig.png

  • 12. Re: STILL LOOKING FOR A SOLUTION
    MlchaelLAX Level 4 Level 4 (1,745 points)

    Peggy wrote:

     

    ...my first Mac, a used LC in April, 1991...

     

    On an unrelated nostaligic note: Ahhhhhh my first color Mac!  To save money it came with a color monitor that only supported 512x384 resolution: hahahahaha

     

    Thank goodness, there was this control panel developed (I forget its name) that would allow you to set a "virtual" 640x480 screen within which you could move around the 512x384 "window" for software compatibility!

  • 13. Re: STILL LOOKING FOR A SOLUTION
    callthescribe Level 1 Level 1 (0 points)

    Hi, Peggy . . . as I feared,  it looks like  my explanation only confused the issue. (a poor recommendation for someone who in the pst ws paid tor her ability to  express clients'  interests better than they could for themselves.

     

    But hopefully,  the following will lear up some of the misunerstanding:

     

    <<You currently have an Intel Mac running Tiger, 10.4.11. . . . What kind of Mac is it? An iMac, a Mac mini, a MacBook?>> . . . . Sorry. I really thought I had made that clear: it's an iBook.

     

    <<You said your previous Mac was an iMac from 2006>>.  . . . In describing  my current iMac (purchased in 2006, I believe I added that until I re-examined all my disk, I had totally forgotten that I also had another iMac which came with disks dated 2001, which suggested (to me) that I provbabaly also had  bought it around the at time . . . and that it was the computer I replaced when the CD tray died.

     

    <<A 2006 Mac would not have had the disks for OS 9 & probably would not have included AppleWorks.>>

    I Agree. it was the  iMac purchased around  2001-02 that came a set of disks  created in 2001, which included both OS 9;2 and  10.04 and a  separate disk containing a bundle of third party applications that included AppleWorks..

     

    <<At Macworld San Francisco in January 2006 Apple announced the Intel Mac & AppleWorks was no longer included with any Mac. AppleWorks 6.2 is the first version that was made to run in OS X & was released sometime in the last half of 2001. >>

     

    <<At Macworld San Francisco in January 2006 Apple announced the Intel Mac & AppleWorks was no longer included with any Mac.>>

    I agree. Software on my 2006 intel Mac did NOT include AppleWorks..

     

    <<AppleWorks 6.2 is the first version that was made to run in OS X & was released sometime in the last half of 2001>>

     

    I only have one  original copy of AW (the one that came with  my first iMac around 2001-02).  File Information identifies as AppleWorks 6.2 (NO ".4" at the end).

     

    <<AppleWorks 6.2 will run but is not as stable as 6.2.4 to 6.2.9.>>

    AppleWorlks 6.2 is the only version I ever have received and worked perfectly (probably on both iMacs) until last weekend.

     

    AppleWorks 6.2 will run but is not as stable as 6.2.4 to 6.2.9.

     

    <<If you have been using AppleWorks since 2006 it is quite possible that the “frozen” issue wasn’t really a freeze or any sort of corruption, but merely the long-standing “Recent Items bug.” A true freeze would not allow you to close windows or do anything else.>>

     

    Obviously a poor choice of words on my part. I did not mean to suggest a total freeze; only a freeze that prevented further activity on AppleWorks, including a regular shut down. All other applications functioned properly, although I delayed  relaunching Finder until I completed and/or saved any documents  still open in other applications.

     

    <<In your efforts to fix the problem, you’ve made it worse. I can understand that. When I got my first Mac, a used LC in April, 1991, I tried following the directions in an issue of Macworld to delete things & made such a mess I had to start over entirely.>>

     

    Sorry, Peggy . . . but I don't understand. In what way have I made things worse? The only steps I have taken  were several attempts to delete the same  AW preference files  recommended in almost every help file on the net. As it turned  out,  none of those attempts was successful, but everything else on my  computer is working normally.

     

    <<I think you are going to have to start over, hopefully only with deleting AppleWorks & reinstalling it. I know you said you have reinstalled AppleWorks several times, but it is not clear how you did that.>>

     

    I did consider uninstalling and reinstalling AW, but only as a lat ditch effort . ..which now appears to be on the horizon. It it doesn't work, so be it.  It's a handy app, but one I can easily live without. My main concern was just to rescue the as many AW files currently on my desktop, so I'll have to decide if it's worth the time it will take to access and convert them via  Text Edit and Word.

     

     

    << . . .It is also not a good idea to ignore software updates from Apple, particularly any security updates.>>

     

    Coulda' . . . Shoulda' . . . Woulda!. I confess.  I've been a bad girl. But who doesn't like to live dangerously now and then?

     

    AND TO MICHAEL. . . .

     

    I had one, too. Actually had  both a Mac Plus and a Classic, though I can't remember which was which or first . . . except that I bought the "gray cube-shaped one "slightly used" for $2,300, from a vendor at a trade show in the mid 1980s.

     

    Around the same time,  we disappointed our son when we decided to surprise him with a brand new  Mac GS  when he graduated from high school. (for some reason, he thought  we wee getting him a car!!)

  • 14. Re: STILL LOOKING FOR A SOLUTION
    MlchaelLAX Level 4 Level 4 (1,745 points)

    Where are you located?

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