4 Replies Latest reply: Dec 11, 2013 3:47 PM by Dmorg4
almiller46 Level 1 Level 1 (0 points)

magic mouse disconnects


iMac (27-inch Late 2009), OS X Mountain Lion (10.8.2)
  • 1. Re: mouse
    bispymusic Level 2 Level 2 (270 points)

    I don't think anyone will be able to troubleshoot this based on "magic mouse disconnects". When? How often? Under what circumstances?

  • 2. Re: mouse
    Jack From Southend-On-Sea ASPV Level 1 Level 1 (15 points)

    Hi Almiller46,

     

    Try The Following

     

    • Replace Batteries
    • Re-sync the mouse do this by removing the mouse by the bluetooth symbol in the extreme right of the screen.
    • Re-add mouse
    • or replace your mouse is it insured?

     

    Jack

     

    <Edited by Host>

  • 3. Re: mouse
    CaseyRaz Level 2 Level 2 (230 points)

    I agree with bispymusic, we need more information.

     

    Does it randomly disconnect while using it? Or is it not connecting upon startup?

  • 4. Re: mouse
    Dmorg4 Level 1 Level 1 (0 points)

    The Problem is not the batterys but the length of the tip of the batterys some battery tips on the + side are slightly shorter than others and the contacts on the plus side in the magic mouse are slightly reccessed and thats whats causing this issue i have seen it with some other products before if you take a little aluminum foil and make a small ball and put it in the hole where the plus contact is the problem will go away if you do not want to use foil just choose batteys that match the original with a slighty longer tip on the plus side.