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TS1275: Resolve iOS update and restore errors in iTunes

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TS1275 iphone 4 killed by iOS6

5062 Views 15 Replies Latest reply: Oct 31, 2012 5:58 AM by millemanuk RSS
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MiJoLewis Calculating status...
Currently Being Moderated
Oct 8, 2012 10:03 AM

My wife's iPhone 4 kept freezing up ever since she downloaded iOS6 and included a few instances of the screen going black. This morning it froze again after a reboot, it when to an iOS6 screen and said to connect to iTunes; it have been completely unresponsive ever since. Anyone seen this kind of catastrophic problem? 

iPhone 4, iOS 6
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Oct 8, 2012 10:08 AM (in response to MiJoLewis)

    This is not a catastrophic problem.  A catastrophic problem is civillians dying in a war. 

     

    Restore your phone as a NEW device, NOT from backup.

  • Kathgrissom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2012 2:05 PM (in response to gdgmacguy)

    Really gdgmaguy? This is your idea of providing help with your vast array of knowledge? Post a sarcastic comment and then retreat into the ether not to be heard from again?

  • Kathgrissom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2012 1:35 AM (in response to MiJoLewis)

    Hi, so cool of you to post the rest of your story. Awesome. Thank you, I've rarely seen that except for the few who actually got results from one of the suggested remedies. I'll share some of mine with you. But first, I must say after clicking send and thinking about it, I hoped my post didn't irritate you as I didn't include a word regarding your question. I'm sorry that you're one of the majority and hope you become part of the lucky minority that managed to get back the full use of their phone and recovered the lost data. It's only been 21 days and I am not giving up yet. :)

     

    Anyway, my story,  I warn you, this could go on for a spell. I have spent everyday since the release of iOS 6 online or on the phone (not mine) and twice at each of the two Apple Stores looking for a solution to bring my phone back to life and retrieve all my lost data now that my phone has been brutally assaulted by this upgrade. Geniuses tried and failed and tried to sell me a new one. Since then Ive been trying to find any other Apple consumers that discovered some sort of fix to the many and remarkably varied issues that arose, if not right at the moment the upgrade completed then it was going haywire within a day of it. I keep running into a weird wall of denial from many of these self proclaimed apple user experts. After fifteen days of solid research I reached my limit yesterday and finally posted in a thread here (see link below if you're interested) and called them out on it. My dismay at the astonishing lack of empathy these experts show for the multitudes of consumers I've been reading about. The condescension and accusatory comments like "user error" and the fanatically faithful practically shouting in complete defense of the upgrade and Apple as a whole.  I've come across it over and over. And once a comment that even if there were a hundred thousand phones bricked as a result of the upgrade, it would be considered insignificant when compared to the 250 million iPhone users (not including the 5), and certainly not worth any time or attention from Apple. If the users can't find a fix on their own they should just get new phones.

     

    Well, after my post, and their responses to it I was angry enough to deviate from my quest for knowledge to find more threads where these guys were posting similar replies to other unsuspecting answer seekers, which led me here, and now here we are. I should get some sleep and continue the search tomorrow. Good luck to you!

     

    https://discussions.apple.com/thread/4386717?start=0&tstart=0

  • stevejobsfan0123 Level 7 Level 7 (30,490 points)
    Currently Being Moderated
    Oct 14, 2012 11:34 AM (in response to MiJoLewis)

    I honestly doubt this issue is related to iOS 6 itself. Go to Settings > General > About > Diagnostics & Usage > Diagnostic & Usage Data. Any crashes? Those processes might be the culprit.

  • Kathgrissom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2012 10:56 PM (in response to MiJoLewis)

    Hey MiJoLewis! Good for you, this is my first time logging in to this forum in 11 days. Boy you sure don't give up! And wasn't stevejobsfan a helpful apple user Samaritan! I gave my phone to a friend 10 days ago and am still waiting to hear how he's coming along with it. I've copied your post and will email it to him and everyone else I know that is having issues. There are several threads in here, one of which had almost a thousand views and over a hundred posts, regarding upgrade woes of various sorts, would you mind if I posted your suggestions over there?

  • Kathgrissom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2012 10:33 PM (in response to MiJoLewis)

    Thanks for replying and no biggy on the delay. I've been hanging out on a couple other threads with a similar topic and just today I read some posts where users actually got an acknowledgement from an Apple employee that they are aware of this issue and some even got replacement phones. So...progress. Yay.

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