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I was downloading OS X Mountain Lion on my MacBook Pro (purchased Aug. 2010) and received the message: "OS X couldn't be installed, because the disk Macintosh HD is damaged and can't be repaired." What does this mean, and is it covered by Apple Care?

432 Views 7 Replies Latest reply: Aug 10, 2013 11:20 PM by williowill RSS
ldemmink Calculating status...
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Oct 14, 2012 8:49 AM

Last night, my computer randomly cut off. It was acting fine before then. After, it would not turn back on. It would respond to my pressing the power button, but it would freeze while powering up. It did eventually power up, and I decided to go ahead and upgrade to Mountain Lion so that I could back up my documents to iCloud, just in case I experienced this issue again. That's when I received this message:  "OS X couldn't be installed, because the disk Macintosh HD is damaged and can't be repaired."

 

What does this mean, and is it covered by Apple Care? I have a MacBook Pro, and I purchased it in August 2010 with Apple Care protection.

 

I have an appointment at the Apple Store, but I'm just trying to see if anybody knows what I'm looking at. I'm in law school and uber poor right now, so hoping for some good news... HELP, please

MacBook Pro, Mac OS X (10.6.8)

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