Skip navigation

Battery replace within 2 months?

512 Views 13 Replies Latest reply: Oct 14, 2012 1:06 PM by Baby Boomer (USofA) RSS
emaarkhan Calculating status...
Currently Being Moderated
Oct 7, 2012 12:05 PM

Hello,

I have a 2012 13 inches macbook pro. Its been 2 months and after 1 month, after i upgraded to ML, it had reduced battery timings and fan noise. i got that part coz ML has battery drain issue.But now even after 10.8.2 upgrade, my batter gives me 2-2:30 hrs of browsing and its just been 2 months. I went to the authroized dealer whom i bought it from and asked for new piece. he told me the piece is ok, however we think its battery issue and it needs to be replace.somehow i can't digest my 2 months MBP getting opened by appl authorized dealer. Is he right about that of replacing battery or what? he ran MRI test too and it showed green. I really don't understand why its being drained and why can't he replace me with new piece instead of opening a 60 days old laptop. what is apple policy about something like this. open up or replace?

MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)
  • clintonfrombirmingham Level 7 Level 7 (26,695 points)
    Currently Being Moderated
    Oct 7, 2012 12:11 PM (in response to emaarkhan)

    Replace only within 14 days of purchase. A lot of people have had battery isssues with 10.8.2 - it's not model specific. Take the new battery and see if your time improves.

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,695 points)
    Currently Being Moderated
    Oct 7, 2012 12:19 PM (in response to emaarkhan)

    It may or may not solve your problem - you'll never know if you don't give it a shot. Just have them check out the fan while they have the machine: there's no harm in removing the back of the machine - I've done it numerous times when upgrading RAM and SSD, cleaning fans, etc.

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,695 points)
    Currently Being Moderated
    Oct 7, 2012 12:23 PM (in response to emaarkhan)

    Just repaired. As I said, the replacement policy is during the first 14 days after purchase.

     

    Clinton

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    Oct 7, 2012 12:25 PM (in response to emaarkhan)

    You are still under warranty.  You should call AppleCare and ask all these questions to them.  Only they and Customer Relations can tell you what they will do for you.

     

    This is a user to user message board.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    /___sbsstatic___/migration-images/199/19930497-1.gif

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    Oct 14, 2012 11:26 AM (in response to emaarkhan)

    emaarkhan wrote:

     

    don't they give u a id or something for ur history look up instead of telling them again n again?

     

    When you call AppleCare, you are assigned a case number.  Each problem is assigned a case # & given to the customer.  It is up to the customer to keep the case number w/the rest of their important documents.

     

    The problem with applecare is that the number they give me that deals with my region is not reachable.

    Please clarify "my region""not reachable."  Click on the "Contact Us" link at the bottom of this website.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    /___sbsstatic___/migration-images/200/20015676-1.gif

    MacBook Pro, Mac OS X (10.6.8), Original MBP (2/2008)
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    Oct 14, 2012 12:45 PM (in response to emaarkhan)

    You need take your MBP in for repairs and Apple must pay for the repairs as you are still under warranty.  If you don't use it you'll lose it!

        Did you check the phone numbers by clicking on the "Contact Us" link as I previously suggested?

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    /___sbsstatic___/migration-images/200/20016389-1.gif

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    Oct 14, 2012 1:06 PM (in response to emaarkhan)

    Have you tried resetting the SMC?  Intel-based Macs: Resetting the System Management Controller (SMC)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    /___sbsstatic___/migration-images/200/20016747-1.gif

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.