HT204406: Get help with iTunes Match
Learn about Get help with iTunes Match
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Helpful answers
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Oct 12, 2012 4:45 PM in response to HFonsecaby Geoff Fitch,Alas, I am in this boat too. I've read a couple dozen threads on this topic since upgrading to ML and IOS 6. I've tried many things to fix it. Nothing has worked.
Unfortunately, we are all trying to have a life, not endlessly reading vaguely relevant forum posts about failing apple products.
Mostly these days I occasionally play with it, get frustrated, shut it off, use Spotify for a couple weeks, rinse, repeat.
I am (have been) a huge apple fan and it seems when it "just works" - it's great. When it doesn't, well you are on your own (exception: public relations failure). Otherwise, no one is listening it seems.
The elegant simple design ethic of apple seems to fall apart in the face of complexities like syncing across multiple devices and the cloud.
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Oct 13, 2012 8:27 PM in response to HFonsecaby M.T.Field,I noticed this a few days ago after updating to 10.8.2 and iOS6. I've wasted about 6-7 hours Googleing, trying various combinations of fix, and winding up frustrated. I have gone into my iTunes store and disabled automatic renewal of my iTunes Match annual subscription and, if no fix has presented itself when my subscription runs out next month, will just be switching over to one of the music streaming services (Mog, Spotify, etc.). As Geoff said above, this stuff should just work. We are prevented from reading debug logs, monkeying with settings, etc., but in return, the program should deal with diagnostic and repair issues itself. I'm just one Apple customer (with a Mac Pro, Macbook, iPhone 4 (3), iPod Classic and iPad 3, but I will vote with my wallet - and not come back. Hey Apple, please fix this problem so many users are experiencing, and keep us as customers.
Thanks,
M
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Oct 14, 2012 2:14 PM in response to M.T.Fieldby Geoff Fitch,One thing I discovered that seemed to help with the looping issue. Someone somewhere suggested to select Store / Turn Off iTunes Match while holding down the option key. I don't know this is documented anywhere, so we don't really know what it does, but it appears to delete all the match info in iTunes and rebuild it from scratch. In my case, this took a long time. I still had some looping happening but eventually it stopped.
Note after that iTM window says "XYZ songs are availble in the cloud" which was correct, but my library only showed the songs on my machine. This freaked me out a bit, but what ended up happening was there was a little animated cloud next to Music in the Library pane for several hours while this got reconstructed. Eventually it went back to "normal."
Geoff
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May 27, 2013 12:15 PM in response to HFonsecaby iFrisson,I've been having the same problem and nothing seemed to fix it. I took my laptop to a coffee shop and tried using their wifi for testing. The upload process seem to go flawlessly. It turns out my ISP (comcast) is throttling my upload speed at 10,000 kpbs. This was causing iTunes to get stuck in a loop. I changed the setting on my router to max upload speed of 10,000 kpbs and now iTunes match is uploading at a slower speed but it doesn't get stuck in a loop.
Hopefully that fixes your problem.
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May 6, 2014 11:17 AM in response to HFonsecaby Nico44044,Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico