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"Other" data (iPhone) - How do I remove this junk?

1177945 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • BAD_ASS Level 1 Level 1 (0 points)

    The following solved my problem:

     

    I used my iPhone to record voice memo quite often.

    • Download iExploer app or other apps that allow you to browse your iPhone file system
    • Look in Media -> Recordings folder
    • I find that every time I synch my iPhone, it duplicated a whole new set of every recordings (I don't know why the heck this can or should happen)
    • Select the duplicate files and delete them (The duplicates have " 1", " 2", ......" ##" suffix and easily identifiable)
  • skeelo221 Level 1 Level 1 (65 points)

    Strange, I had 3.5 GB of "other" data so I did a restore in iTunes and restored from the latest iTunes backup.  After the restore was complete the "other" data went down to 3.2 GB.  Does this lend to there being corrupt data?

  • Lawrence Finch Level 7 Level 7 (24,420 points)

    That probably means that the sum of data from your apps and non-iTunes content is about 2.5 GB. The operating system contributes about 500 MB to Other; the rest is app data, email, messages, etc.

  • TDFree Level 1 Level 1 (0 points)

    @Lawrence Finch

    Where is that info coming from that approximately 500mb comes from the OS? I have soemthing like 452MB in Others and I am trying for a couple of day now to get rid of that s***.

    Does that mean that 500MB is perfectly fine?

     

    I am want to sell my Iphone 4 tomorrow and I am a bit afraid that this Other stuff is filled with any of my private data and numbers.

     

    Can anyone please comment on this?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 9, 2012 2:43 PM (in response to TDFree)

    500 MB is great! Earlier versions of iOS had smaller Other. It took a big jump with iOS 5. My guess is that it was from Siri, but that's just a guess. If you do a restore as New it will be between 400 and 500 MB.

  • TDFree Level 1 Level 1 (0 points)

    @Lawrence Finch

    Ah ok, so I don't have to worry that any privat data is left on the phone, pictures, music, security relevant data?

    That means that everybody who got IOS 6 who is doing a complete restore of an IPhone 4 is getting an Other anyway? So everybody got it? And it is IOS stuff?

     

    Means that searching for a way to get rid of it, by accessing it jailbreaked (never did that) is useless in my case?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 9, 2012 3:54 PM (in response to TDFree)

    If you are selling the phone go to Settings/General/Reset - Erase all content and settings. This completely erases all personal data from the phone by overwriting the encryption key.

  • TDFree Level 1 Level 1 (0 points)

    Ok, I heard that for somebody who is just a bit into it, its pretty easy to recover all the data within a few minutes by just accessing the hidden folders. Also the encryption should be pretty easy to pass by. But thats just something i read somewhere in the Internet.

     

    But when the 400-500MB is for everybody who sets up a new phone, then it should be ok.

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 9, 2012 4:12 PM (in response to TDFree)

    "Somebody" is wrong. There are no hidden folders after an Erase All. You must have missed the news story a couple of weeks ago about how law enforcement is stymied because they can't recover data from erased iPhones.

  • gamayko Level 1 Level 1 (0 points)

    (in response to the swiping of the music in the Storage/Music portion of Settings/General and chosing remove). This actually resolved my issue and now I have 0 other data.  This was for my iPad 2 though and not an iphone, but after clicking the remove all, I turned the ipad off instantly and turned it back on, then when it connected to my PC I went from 2gb of Other data ot Other not even showing up.  For those of you saying the OS uses it, the OS is not shown in the data useage.  OS is part of the "not showing" data.  If you have a 64gb ipad it shows as 58.12GB.  This is because of two reasons, one, that data bytes and GB's do not correspond so you really dont get 64 when you format the drive and the other is that the OS is taking some of the space too so the data showing is only stuff on the drive that is ocupying space outside of the OS.  I dont know if this can help everyone, nor do I know for sure if it wont remove your music so make sure you have the music somewhere you could re-sync just in case, but it worked for me.   good luck all!

  • skeelo221 Level 1 Level 1 (65 points)
    Currently Being Moderated
    Oct 15, 2012 5:03 PM (in response to gamayko)

    I tested this and it didn't work for me.  I have 3.5 GB of "other" data and after I deleted all 20 GB of data from my phone I showed 3.4 GB of "other" data from within iTunes...

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 15, 2012 5:57 PM (in response to skeelo221)

    I suspect that won't work for most people. It only works if the corrupt data is from damaged music files.

     

    Have you tried a Restore as New with iTunes? I see that the Restore from backup that you did earlier did not reduce it much.

     

    Also, keep in mind that you may really have 3.5 GB of "Other", as it includes all of the data from all of your apps, your email, your OS settings, your SMS and MMS messages (and their attachments), your Safari and Siri caches, etc.

  • ShOzzz Level 1 Level 1 (0 points)

    I have over 5.1 gb of other

    I have reinstalled from back up and dumped all my music and it stayed the same.

    I have deleted years worth of text and cookies and cache and everything I can yet it stays over 5gb of other.

     

    When I synch the phone it gets to the last step then never completes.

     

    So something somewhere is jacked.

     

    If I synced or started over as a new phone would I be able to get my notes and details back? I know getting music back is not a problem but what about contacts and details and such. I use my note pad for list I don't want to lose.

     

    Thanks

  • KTBaby Level 1 Level 1 (0 points)

    I have tried all of the suggestions listed in the posts above and the only thing that kind of worked was removing the music app from the phone via the iPhone general>settings etc. That shrunk the other from 1.8GB down to nothing. but then some of my music didn't play. Some songs did, some didn't. They showed as being on the iPhone but when I selected them to play them it skipped right past those songs to the next available song. My next try was to just restore as a new phone. I didn't try restoring from any of the backups and I was willing to start fresh. Well after setting up the phone as new, just the minimal apps the IOS6 preloads, no music, no contacts, no pictures, NOTHING, the phone restored with .79GB of data already!!!!  Just as soon as I start loading things back onto it the "Other" shot right back up!!! What's crazy is my hubby's phone has NO "Other" storage. We sync through the same library, on the same Mac and he has more crap on his phone than I do.

  • rockmyplimsoul Level 5 Level 5 (5,370 points)
    Currently Being Moderated
    Oct 16, 2012 7:56 PM (in response to KTBaby)

    KTBaby wrote:

     

    Well after setting up the phone as new, just the minimal apps the IOS6 preloads, no music, no contacts, no pictures, NOTHING, the phone restored with .79GB of data already!!!!

    That part is the iOS itself, it is part of Other despite what someone said above.

     

     

    KTBaby wrote:

     

    What's crazy is my hubby's phone has NO "Other" storage. We sync through the same library, on the same Mac and he has more crap on his phone than I do.

    That part makes no sense -- the only time Other is zero is in the short time after you swipe to delete Music from your usage in Settings, but as you found that often leads to playback problems, and Other will creep back up to 1 GB or more fairly soon.  There's no way your hubby's Other is zero for any length of time, unless something has been altered on his iPhone.

     

     

    KTBaby wrote:

     

    Just as soon as I start loading things back onto it the "Other" shot right back up!!!

    Up to how much?  It is quite normal for Other to be about 1 GB, perhaps more depending on a variety of factors.

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