Q: Mac App Store doesn't show OS X updates
Since I upgraded to Mountain Lion in July, the Mac App Store has stopped showing updates for OS X. It shows normal app updates like Evernote but it didn't notify me for the 10.8.1, the 10.8.2 and the recent Supplemental Update. This happens even after days that the updates are released. I discovered that there were updates available from news sites.
I contacted Apple Support but I was quite rudely shut up. The guy at the phone told me that "this is normal" and that Apple "is not obliged" to issue a notification for all the system updates. I told him that all my Mac-owners friends could download the updates from the App Store but he told me that "they were lying" to me. I was so aghast at his response that I didn't started laughing in his face as he probably deserved. I will find a way to get back to him via an official complaint to his superiors, that's for sure.
Can anyone help me with the Mac App Store issue, anyway? Currently I'm forced to download the updates manually from Apple's site.
Thanks in advance for the support!
MacBook, OS X Mountain Lion (10.8.2)
Posted on Oct 15, 2012 2:03 PM
I was able to solve my issue!!!
A techie friend of mine noted that when I tried to load some websites like rdio.com - or even icloud.com! - I would get a warning from my browser that the site wasn't safe. This led him to discover that somehow I had untrusted the COMODO Certification Authority that issued those certificates. I think that this happened when I read online that COMODO was implied in a security scandal that exposed a lot of big name websites like Gmail. But then I totally forgot about that.
Apparently, Apple uses COMODO certificates both for the iCloud's web interface and for the Mac App Store. In the Mac App Store you don't know which internet protocol is being used, wheter it is HTTP or HTTPS or even FTP, so you don't get not even one warning about the missing certificate. The Mac App Store simply says that you don't have any update to download. Yeah. Really.
To troubleshoot this issue I had to open the Keychain app, search for "comodo" in the search bar and reset the trust preferences for Comodo's certificates. I did a reboot after this to be sure the new rules were applied. It worked perfectly fine! I was able to download Safari 6.0.2, a Java update and some HP drivers update that just minutes ago I wasn't able to even see listed!
Thanks for the support!
Posted on Nov 3, 2012 2:17 PM