TS4054: iTunes Store: Troubleshooting iTunes MatchLearn about iTunes Store: Troubleshooting iTunes Match
Currently Being ModeratedSep 24, 2012 10:42 AM (in response to CMJaycee)
You are right, I solve the problem using another internet provider. Thanks for the tip.
Currently Being ModeratedOct 6, 2012 1:36 AM (in response to tvlaberge)
i'm having problems itunes match just keeps restarting ive tryed everything even apple support whom advised me to email itunes whom got back to me with an email stating that "am i having problems with Game Centre account!" ***!! What hope have i got with apple if they cant even send me the correct email??? So im trying to upload one track! and it gets to step 3 then just restarts before uploading. also get the little lightning bolt in cloud symbol next to music menu. Nothing has worked for me as yet. help appreciated as Apple are just a waste of space!!! Thanks.
Currently Being ModeratedOct 6, 2012 2:04 PM (in response to Banksy11)
I just signed up yesterday, and I, too, am having this problem!!! My computer has all the 4000 songs loaded, as does my iPad III and my iPhone 4. I can't get the stupid songs to upload to "match." It almost completes stage two and then goes back to stage one. I've tried everything, to no avail! Please, someone, help. This is ridiculous.
Currently Being ModeratedOct 7, 2012 1:40 AM (in response to marclw)
I think after much searching forums the solution is with Apple? Frustrating is not the word!!!
Currently Being ModeratedOct 16, 2012 12:44 AM (in response to tvlaberge)
Same Problem with my MacMini! Had a phonecall with support yesterday lasting 90 min, still no solution!
Very disappointing, as I see a lot of people have this problem!
Currently Being ModeratedOct 16, 2012 7:21 AM (in response to Maxi4030)
I found the solution!
In my case, the problem was the genius data base. I deleted the file called "iTunes Libary Genius.itdb", now it's working fine!
Hope this also works for you!
Currently Being ModeratedOct 19, 2012 2:12 PM (in response to Maxi4030)
Doesn't work for me. Sorry. It's a real joke. I can't understand how Apple can sell that kind of service... It's so bad, useless and expensive. I'm always having 4001 and 4002 errors. This is the worst service I have ever had. Steve, come back. Apple is becoming crazy !
Currently Being ModeratedOct 19, 2012 2:50 PM (in response to tvlaberge)
Just an update, everything's been working fine for me as of late. We'll see!
Currently Being ModeratedOct 22, 2012 2:28 AM (in response to tvlaberge)
Same problem here. This really *****!
Currently Being ModeratedOct 23, 2012 7:22 PM (in response to tvlaberge)
Just adding my name to this list.
Currently Being ModeratedNov 4, 2012 9:50 AM (in response to tvlaberge)
Same here, it gets to the 3rd step, starts uploading and after a while (before completion) the screen turns light green and restarts all over again...it's so annoying!
Nobody found a fix for this yet?
Currently Being ModeratedNov 7, 2012 6:21 AM (in response to tvlaberge)
I'm also experiencing "loop" problems since purchasing iTunes Match two days ago.
I did the following after reading the advice on several forums:
I pressed the option key while clicking on "turn of iTunes Match". Then I updated Genius. Then I turned iTunes Match back on. Result: I got to step 3, but after a few seconds it went back to step 2.
Strangely enough, when it restarts step 2, it always starts at about 6500 of my 8675 songs to be matched.
Can anyone help? I am seriously considering a refund by now...
Currently Being ModeratedNov 7, 2012 7:48 AM (in response to stab_d)
Yes, that's what it's been doing on my mac as well since I registered for that crap, about 2 months ago. In your case, the first 6500 were found in the itunes store, so they don't need to be re-scanned. It keeps rescanning the ones that it needs to upload.
In my case, it *sometimes* manages to upload 2 or 3 songs, then restarts. Most of the time it starts uploading something (I can see it in my network monitor), but restarts before it could complete anything. I've tried all "fixes" described in this thread, but nothing has made the slightest difference. My mac runs pretty much all the time, and since the 3rd of September, more than two months ago, it has managed to upload about 1000 songs, out of 2700... If I were you I would ask for a refund before it's too late. itunes Match is a joke.
Currently Being ModeratedDec 4, 2012 9:23 PM (in response to tvlaberge)
Back during Apple's good days, there would ALWAYS be a representative from Apple who would chime in at this point and offer up some solutions or empathy. But this is the second thread I've read with nothing but crickets chirping from Apple: https://discussions.apple.com/message/20493570
Bueller? Bueller? http://www.youtube.com/watch?v=f4zyjLyBp64
Has anyone made an appointment at the Apple Genius Bar? At least then you can look someone in the eye and get a real response...