1 4 5 6 7 8 Previous Next 166 Replies Latest reply: Jun 24, 2014 11:09 AM by thewesternfront Go to original post
  • 75. Re: My MacBook Pro Retina keeps crashing
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    You have the reverse from the poster above. You have chosen to install unneeded software. So-called virus protection software on a Mac does nothing but fatten the wallets of the authors and cause crashes.

     

    If you want Apple topay attention,  you will need to reproduce the failure after removing this junk:

     

     

    com.intego.iokit.VirusBarrierX6Service    10.6.18

    com.intego.iokit.BehavioralKext    1

    com.intego.iokit.VBX6NKE    1

    com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.18

    com.intego.kext.VirusBarrierKPI    10.6.18

     

    You have manged to cause a panic in distnoted, the daemon that provides distributed notification services. I expect it looked too much like a (non-existent) Mac Virus, so intego took down the machine.

  • 76. Re: My MacBook Pro Retina keeps crashing
    danny191 Level 1 Level 1 (0 points)

    Thanks for advice. I returned to store and was asked to erase and install a fresh system, then test again. Have done so and still getting kernel panic, usually when using Aperture (I presume with the graphics card switching).

     

    Apple now suggests I leave the new retina laptop with them for an 'extensive' benchtest. Luckily we have a new store opened locally, I would not like this if I had to do this at a distance.

     

    Thanks for your advice so far.

     

    --

    Interval Since Last Panic Report:  49644 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    A477F18A-7292-B056-5583-A9A1E23FD934

     

     

    Mon Oct 15 19:33:28 2012

    panic(cpu 4 caller 0xffffff7fa520a3e2): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.2.11/s rc/AppleMuxControl/../logSupport/../AppleMuxControl/kext/AGCPowerManagement.cpp: 1044

    Backtrace (CPU 4), Frame : Return Address

    0xffffff81f68d3e50 : 0xffffff8022c1d626

    0xffffff81f68d3ec0 : 0xffffff7fa520a3e2

    0xffffff81f68d3f00 : 0xffffff7fa520c9eb

    0xffffff81f68d3f20 : 0xffffff8023049e4a

    0xffffff81f68d3f60 : 0xffffff8022c3dcde

    0xffffff81f68d3fb0 : 0xffffff8022cb26b7

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.2.11)[9D215B87-F07B-3D3A-984E-5D5493D79624]@ 0xffffff7fa51ff000->0xffffff7fa5210fff

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[F93C2586-66DE-3C52-84CC-50BD609C7F 6A]@0xffffff7fa51fa000

                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa3250000

                dependency: com.apple.driver.AppleGraphicsControl(3.2.11)[2D5E5800-BA2D-3BBE-B4A5-4D02C4761 D6B]@0xffffff7fa51e6000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa3d67000

                dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7fa32ce000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fa328b000

     

     

    BSD process name corresponding to current thread: kernel_task

  • 77. Re: My MacBook Pro Retina keeps crashing
    marknee Level 1 Level 1 (0 points)

    Another kernal crash: here's the latest report. Any ideas anyone?

     

    I

    Tue Oct 16 00:18:28 2012

    panic(cpu 0 caller 0xffffff80276b7bd5): Kernel trap at 0xffffff80279baa21, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffff804041de00, CR3: 0x000000008503205c, CR4: 0x00000000001606e0

    RAX: 0x0000000000000000, RBX: 0xffffff805023a380, RCX: 0xffffff804041de00, RDX: 0x0000000000000001

    RSP: 0xffffff811acdbf60, RBP: 0xffffff811acdbf80, RSI: 0x0000000000000000, RDI: 0xffffff805023a380

    R8:  0xffffff8027cbec60, R9:  0x7fffffffffffffff, R10: 0xffffff803fb76cb0, R11: 0x00000000ffffff80

    R12: 0xffffff8027cbebe8, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff8041948c00

    RFL: 0x0000000000010246, RIP: 0xffffff80279baa21, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff804041de00, Error code: 0x0000000000000002, Fault CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff811acdbc00 : 0xffffff802761d626

    0xffffff811acdbc70 : 0xffffff80276b7bd5

    0xffffff811acdbe40 : 0xffffff80276ce4ed

    0xffffff811acdbe60 : 0xffffff80279baa21

    0xffffff811acdbf80 : 0xffffff80279baf2e

    0xffffff811acdbfb0 : 0xffffff80276b26b7

     

    BSD process name corresponding to current thread: Mail

     

    Mac OS version:

    12C60

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x0000000027400000

    Kernel text base: 0xffffff8027600000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 833035307631

    last loaded kext at 295201854708: com.trusteer.driver.gakl_driver_2    1 (addr 0xffffff7fa9a7f000, size 28672)

    last unloaded kext at 356924114011: com.apple.iokit.IOEthernetAVBController    1.0.2b1 (addr 0xffffff7fa87f5000, size 28672)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2    1

    com.intego.iokit.VirusBarrierX6Service    10.6.18

    com.intego.iokit.VBX6NKE    1

    com.intego.iokit.BehavioralKext    1

    com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.18

    com.intego.kext.VirusBarrierKPI    10.6.18

    com.apple.filesystems.smbfs    1.8

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

    com.apple.driver.AudioAUUC    1.60

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AGPM    100.12.69

    com.apple.driver.ApplePlatformEnabler    2.0.5d4

    com.apple.driver.X86PlatformShim    1.0.0

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AppleHDA    2.3.1f2

    com.apple.driver.AppleMikeyDriver    2.3.1f2

    com.apple.driver.AppleUpstreamUserClient    3.5.10

    com.apple.driver.AppleIntelHD4000Graphics    8.0.0

    com.apple.driver.AppleIntelFramebufferCapri    8.0.0

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleLPC    1.6.0

    com.apple.GeForce    8.0.0

    com.apple.driver.AppleMuxControl    3.2.11

    com.apple.driver.AppleMCCSControl    1.0.33

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.driver.AppleSMCLMU    2.0.2d0

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.ApplePolicyControl    3.2.11

    com.apple.driver.AppleUSBTCButtons    235.4

    com.apple.driver.AppleUSBTCKeyboard    235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    34

    com.apple.driver.XsanFilter    404

    com.apple.iokit.IOAHCIBlockStorage    2.2.2

    com.apple.driver.AppleUSBHub    5.2.5

    com.apple.driver.AppleSDXC    1.2.2

    com.apple.driver.AirPort.Brcm4331    602.15.22

    com.apple.driver.AppleAHCIPort    2.4.1

    com.apple.driver.AppleUSBEHCI    5.4.0

    com.apple.driver.AppleUSBXHCI    1.4.0

    com.apple.driver.AppleEFINVRAM    1.6.1

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleRTC    1.5

    com.apple.driver.AppleACPIButtons    1.6

    com.apple.driver.AppleHPET    1.7

    com.apple.driver.AppleSMBIOS    1.9

    com.apple.driver.AppleACPIEC    1.6

    com.apple.driver.AppleAPIC    1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

    com.apple.nke.applicationfirewall    4.0.39

    com.apple.security.quarantine    2

    com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

    com.apple.iokit.IOSerialFamily    10.0.6

    com.apple.kext.triggers    1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

    com.apple.driver.DspFuncLib    2.3.1f2

    com.apple.iokit.IOAudioFamily    1.8.9fc10

    com.apple.kext.OSvKernDSPLib    1.6

    com.apple.driver.X86PlatformPlugin    1.0.0

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.driver.AppleHDAController    2.3.1f2

    com.apple.iokit.IOHDAFamily    2.3.1f2

    com.apple.driver.IOPlatformPluginFamily    5.2.0d16

    com.apple.nvidia.nvGK100hal    8.0.0

    com.apple.NVDAResman    8.0.0

    com.apple.driver.AppleBacklightExpert    1.0.4

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.iokit.IOSurface    86.0.3

    com.apple.iokit.IOBluetoothFamily    4.0.9f33

    com.apple.driver.AppleSMC    3.1.4d2

    com.apple.driver.AppleGraphicsControl    3.2.11

    com.apple.iokit.IONDRVSupport    2.3.5

    com.apple.iokit.IOGraphicsFamily    2.3.5

    com.apple.driver.AppleUSBMultitouch    235.7

    com.apple.iokit.IOUSBHIDDriver    5.2.5

    com.apple.driver.AppleThunderboltDPInAdapter    1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5

    com.apple.driver.AppleUSBMergeNub    5.2.5

    com.apple.driver.AppleUSBComposite    5.2.5

    com.apple.driver.AppleThunderboltNHI    1.6.0

    com.apple.iokit.IOThunderboltFamily    2.1.1

    com.apple.iokit.IOUSBUserClient    5.2.5

    com.apple.iokit.IO80211Family    500.15

    com.apple.iokit.IONetworkingFamily    3.0

    com.apple.iokit.IOAHCIFamily    2.2.1

    com.apple.iokit.IOUSBFamily    5.4.0

    com.apple.driver.AppleEFIRuntime    1.6.1

    com.apple.iokit.IOHIDFamily    1.8.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    220

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.DiskImages    344

    com.apple.iokit.IOStorageFamily    1.8

    com.apple.driver.AppleKeyStore    28.21

    com.apple.driver.AppleACPIPlatform    1.6

    com.apple.iokit.IOPCIFamily    2.7.2

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.corecrypto    1.0

  • 78. Re: My MacBook Pro Retina keeps crashing
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    com.trusteer.driver.gakl_driver_2    1

    com.intego.iokit.VirusBarrierX6Service    10.6.18

    com.intego.iokit.VBX6NKE    1

    com.intego.iokit.BehavioralKext    1

    com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.18

    com.intego.kext.VirusBarrierKPI    10.6.18

     

    I don't know what the trusteer driver is but I would certainly uninstall Intego first thing. If you feel that you need av software, try Sophos for Mac or ClamXav.

     

    Clinton

  • 79. Re: My MacBook Pro Retina keeps crashing
    marknee Level 1 Level 1 (0 points)

    Thanks. I have uninstalled Intego virus barrier and hope that solves it!

  • 80. Re: My MacBook Pro Retina keeps crashing
    MadMacs0 Level 4 Level 4 (3,725 points)

    clintonfrombirmingham wrote:

     

    com.trusteer.driver.gakl_driver_2    1

    I don't know what the trusteer driver is

    It seems to be from the developers of Rapport, a well known cause of crashing Macs. Since it was the last loaded, I would suspect that before VB.

  • 81. Re: My MacBook Pro Retina keeps crashing
    marknee Level 1 Level 1 (0 points)

    I have now removed intego and it's still crashing:

     

    latest report

     

    Interval Since Last Panic Report:  18111 sec

    Panics Since Last Report:          3

    Anonymous UUID:                    07799396-21A6-B84C-F0F7-1044F7DE79F6

     

    Tue Oct 16 10:30:59 2012

    panic(cpu 2 caller 0xffffff8028cb7bd5): Kernel trap at 0xffffff8028c431be, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffff804eb79d88, CR3: 0x0000000059ef2041, CR4: 0x00000000001606e0

    RAX: 0x0000000000000000, RBX: 0xffffff803c1837b0, RCX: 0x000000000000000d, RDX: 0x000000000000000c

    RSP: 0xffffff811a3cbb80, RBP: 0xffffff811a3cbc50, RSI: 0xffffff804eb79d80, RDI: 0xffffff803c1837c0

    R8:  0x0000000000000078, R9:  0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff

    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff804eb79d80

    RFL: 0x0000000000010206, RIP: 0xffffff8028c431be, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff804eb79d88, Error code: 0x0000000000000003, Fault CPU: 0x2

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff811a3cb820 : 0xffffff8028c1d626

    0xffffff811a3cb890 : 0xffffff8028cb7bd5

    0xffffff811a3cba60 : 0xffffff8028cce4ed

    0xffffff811a3cba80 : 0xffffff8028c431be

    0xffffff811a3cbc50 : 0xffffff8029022ced

    0xffffff811a3cbc70 : 0xffffff8029061144

    0xffffff811a3cbcb0 : 0xffffff8028c93075

    0xffffff811a3cbcf0 : 0xffffff8028c20b0c

    0xffffff811a3cbd20 : 0xffffff8028c10448

    0xffffff811a3cbd70 : 0xffffff8028c20df2

    0xffffff811a3cbda0 : 0xffffff8028c4f021

    0xffffff811a3cbde0 : 0xffffff8028c16786

    0xffffff811a3cbe50 : 0xffffff8028c1831c

    0xffffff811a3cbe90 : 0xffffff8028c35a20

    0xffffff811a3cbed0 : 0xffffff8028f56607

    0xffffff811a3cbf40 : 0xffffff8028f563a9

    0xffffff811a3cbf50 : 0xffffff8028fe182a

    0xffffff811a3cbfb0 : 0xffffff8028cced33

     

    BSD process name corresponding to current thread: airportd

     

    Mac OS version:

    12C60

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x0000000028a00000

    Kernel text base: 0xffffff8028c00000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 3213247186775

    last loaded kext at 621105503721: com.apple.filesystems.smbfs    1.8 (addr 0xffffff7fab084000, size 229376)

    last unloaded kext at 895670821842: com.intego.iokit.BehavioralKext    1 (addr 0xffffff7fab06b000, size 12288)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2    1

    com.intego.iokit.VBX6NKE    1

    com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.18

    com.intego.kext.VirusBarrierKPI    10.6.18

    com.apple.filesystems.smbfs    1.8

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

    com.apple.driver.AudioAUUC    1.60

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AGPM    100.12.69

    com.apple.driver.ApplePlatformEnabler    2.0.5d4

    com.apple.driver.X86PlatformShim    1.0.0

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AppleUpstreamUserClient    3.5.10

    com.apple.driver.AppleHDA    2.3.1f2

    com.apple.driver.AppleIntelHD4000Graphics    8.0.0

    com.apple.GeForce    8.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleSMCLMU    2.0.2d0

    com.apple.driver.AppleMikeyDriver    2.3.1f2

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleLPC    1.6.0

    com.apple.driver.AppleMCCSControl    1.0.33

    com.apple.driver.AppleIntelFramebufferCapri    8.0.0

    com.apple.driver.AppleMuxControl    3.2.11

    com.apple.driver.ApplePolicyControl    3.2.11

    com.apple.driver.AppleUSBTCButtons    235.4

    com.apple.driver.AppleUSBTCKeyboard    235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    34

    com.apple.driver.XsanFilter    404

    com.apple.driver.AppleUSBHub    5.2.5

    com.apple.iokit.IOAHCIBlockStorage    2.2.2

    com.apple.driver.AppleSDXC    1.2.2

    com.apple.driver.AirPort.Brcm4331    602.15.22

    com.apple.driver.AppleAHCIPort    2.4.1

    com.apple.driver.AppleUSBEHCI    5.4.0

    com.apple.driver.AppleUSBXHCI    1.4.0

    com.apple.driver.AppleEFINVRAM    1.6.1

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleACPIButtons    1.6

    com.apple.driver.AppleRTC    1.5

    com.apple.driver.AppleHPET    1.7

    com.apple.driver.AppleSMBIOS    1.9

    com.apple.driver.AppleACPIEC    1.6

    com.apple.driver.AppleAPIC    1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

    com.apple.nke.applicationfirewall    4.0.39

    com.apple.security.quarantine    2

    com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

    com.apple.iokit.IOSerialFamily    10.0.6

    com.apple.kext.triggers    1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

    com.apple.driver.DspFuncLib    2.3.1f2

    com.apple.iokit.IOAudioFamily    1.8.9fc10

    com.apple.kext.OSvKernDSPLib    1.6

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.iokit.IOSurface    86.0.3

    com.apple.iokit.IOBluetoothFamily    4.0.9f33

    com.apple.driver.AppleHDAController    2.3.1f2

    com.apple.iokit.IOHDAFamily    2.3.1f2

    com.apple.nvidia.nvGK100hal    8.0.0

    com.apple.NVDAResman    8.0.0

    com.apple.driver.X86PlatformPlugin    1.0.0

    com.apple.driver.IOPlatformPluginFamily    5.2.0d16

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.driver.AppleBacklightExpert    1.0.4

    com.apple.driver.AppleSMC    3.1.4d2

    com.apple.driver.AppleGraphicsControl    3.2.11

    com.apple.iokit.IONDRVSupport    2.3.5

    com.apple.iokit.IOGraphicsFamily    2.3.5

    com.apple.driver.AppleThunderboltDPInAdapter    1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5

    com.apple.driver.AppleUSBMultitouch    235.7

    com.apple.iokit.IOUSBHIDDriver    5.2.5

    com.apple.driver.AppleUSBMergeNub    5.2.5

    com.apple.driver.AppleUSBComposite    5.2.5

    com.apple.driver.AppleThunderboltNHI    1.6.0

    com.apple.iokit.IOThunderboltFamily    2.1.1

    com.apple.iokit.IO80211Family    500.15

    com.apple.iokit.IONetworkingFamily    3.0

    com.apple.iokit.IOUSBUserClient    5.2.5

    com.apple.iokit.IOAHCIFamily    2.2.1

    com.apple.iokit.IOUSBFamily    5.4.0

    com.apple.driver.AppleEFIRuntime    1.6.1

    com.apple.iokit.IOHIDFamily    1.8.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    220

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.DiskImages    344

    com.apple.iokit.IOStorageFamily    1.8

    com.apple.driver.AppleKeyStore    28.21

    com.apple.driver.AppleACPIPlatform    1.6

    com.apple.iokit.IOPCIFamily    2.7.2

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.corecrypto    1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f32

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.22)

    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM512E, 500.28 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 4

  • 82. Re: My MacBook Pro Retina keeps crashing
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2    1

    com.intego.iokit.VBX6NKE    1

    com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.18

    com.intego.kext.VirusBarrierKPI    10.6.18

    The Intego kexts are still loading - how did you ininstall it?

     

    Clinton

  • 83. Re: My MacBook Pro Retina keeps crashing
    MarkRHolbrook Level 1 Level 1 (135 points)

    You need to use the intego uninstaller from this page:

     

    http://support2.intego.com/kb/index.php?x=&mod_id=2&id=214

  • 84. Re: My MacBook Pro Retina keeps crashing
    marknee Level 1 Level 1 (0 points)

    I used the Intego uninstaller and it now shows no bits of Intego left and spotlight doesn't find anything. How else can i locate any remaining bits?

  • 85. Re: My MacBook Pro Retina keeps crashing
    MadMacs0 Level 4 Level 4 (3,725 points)

    marknee wrote:

     

    I used the Intego uninstaller and it now shows no bits of Intego left and spotlight doesn't find anything.

    Spotlight does not look in the system files area by default. Best bet is to use EasyFind or Find Any File and look for intego.

  • 86. Re: My MacBook Pro Retina keeps crashing
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    Your panic log shows that you have violated a fundamental rule of Virus Protection (on any platform). There is no surer way to bring any computer to its knees.

     

    NEVER install more than ONE!

     

    Everything a Virus protector does, "looks like a Virus" to another Virus protector.

  • 87. Re: My MacBook Pro Retina keeps crashing
    MadMacs0 Level 4 Level 4 (3,725 points)

    Grant Bennet-Alder wrote:

     

    Your panic log shows that you have violated a fundamental rule of Virus Protection (on any platform). There is no surer way to bring any computer to its knees.

     

    NEVER install more than ONE!

     

    Everything a Virus protector does, "looks like a Virus" to another Virus protector.

    I guess I would modify that to say you don't want to have more than one operating in an real-time mode as they will fight over who gets to scan a new file first. I have had four A-V apps installed for several years now with none of them active and have never had an issue. Just use all but one strictly in a manual mode.

     

    There were problems in the early days with detecting other products signature databases as infected. I can recall at least one instance several years back where that was happening with a Symantec product, that shall go nameless, but by and large they have developed work arounds for this, most by encrypting their databases.

  • 88. Re: My MacBook Pro Retina keeps crashing
    marknee Level 1 Level 1 (0 points)

    and yet another crash

     

    Interval Since Last Panic Report:  14889 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    07799396-21A6-B84C-F0F7-1044F7DE79F6

     

    Tue Oct 16 21:44:12 2012

    panic(cpu 3 caller 0xffffff802c6b7bd5): Kernel trap at 0xffffff802c6e01b3, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffff8041cdb4a0, CR3: 0x0000000058e2d03d, CR4: 0x00000000001606e0

    RAX: 0xffffff812173e6d8, RBX: 0xffffff8041cdb488, RCX: 0x0000000000000003, RDX: 0xffffff802ccc7a70

    RSP: 0xffffff811fdf32c0, RBP: 0xffffff811fdf32e0, RSI: 0x0000000000000070, RDI: 0xffffff802ccc7a70

    R8:  0x0000000000000000, R9:  0x000000000000000b, R10: 0xffffff811fdf360c, R11: 0x0000000000000000

    R12: 0xffffff812173d008, R13: 0xffffff8050aecb20, R14: 0xffffff802ccc7a70, R15: 0xffffff8041cdb4a8

    RFL: 0x0000000000010206, RIP: 0xffffff802c6e01b3, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0xffffff8041cdb4a0, Error code: 0x0000000000000003, Fault CPU: 0x3

     

    Backtrace (CPU 3), Frame : Return Address

    0xffffff811fdf2f60 : 0xffffff802c61d626

    0xffffff811fdf2fd0 : 0xffffff802c6b7bd5

    0xffffff811fdf31a0 : 0xffffff802c6ce4ed

    0xffffff811fdf31c0 : 0xffffff802c6e01b3

    0xffffff811fdf32e0 : 0xffffff802c6dfead

    0xffffff811fdf3340 : 0xffffff802c6f1a55

    0xffffff811fdf3390 : 0xffffff802c6f1021

    0xffffff811fdf33d0 : 0xffffff802c6f7dd6

    0xffffff811fdf3400 : 0xffffff802c6efdae

    0xffffff811fdf34c0 : 0xffffff802c8f0da2

    0xffffff811fdf35c0 : 0xffffff802c913786

    0xffffff811fdf3720 : 0xffffff802c919227

    0xffffff811fdf37a0 : 0xffffff802c7137df

    0xffffff811fdf37f0 : 0xffffff7fae848285

    0xffffff811fdf3840 : 0xffffff7fae8493de

    0xffffff811fdf38d0 : 0xffffff7fae8495c8

    0xffffff811fdf3920 : 0xffffff802c727bd5

    0xffffff811fdf3970 : 0xffffff802c727804

    0xffffff811fdf3a20 : 0xffffff802c8fee3e

    0xffffff811fdf3ad0 : 0xffffff802c713626

    0xffffff811fdf3b20 : 0xffffff802c9bfc76

    0xffffff811fdf3bc0 : 0xffffff802c65c085

    0xffffff811fdf3c10 : 0xffffff802c65b593

    0xffffff811fdf3c50 : 0xffffff802c65ef13

    0xffffff811fdf3db0 : 0xffffff802c6628da

    0xffffff811fdf3f40 : 0xffffff802c6b7fa9

    0xffffff811fdf3fb0 : 0xffffff802c6ce411

          Kernel Extensions in backtrace:

             com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0d1)[5461F87D-B177-35 9F-BCBA-AAD93F1AA676]@0xffffff7fae847000->0xffffff7fae84afff

     

    BSD process name corresponding to current thread: UserEventAgent

     

    Mac OS version:

    12C60

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x000000002c400000

    Kernel text base: 0xffffff802c600000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 14972117282424

    last loaded kext at 482424165941: com.apple.driver.AppleHIDKeyboard    165.5 (addr 0xffffff7fae973000, size 12288)

    last unloaded kext at 4312391617571: com.apple.driver.AppleMultitouchDriver    235.28 (addr 0xffffff7fae941000, size 73728)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2    1

    com.apple.filesystems.smbfs    1.8

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.driver.AudioAUUC    1.60

    com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AGPM    100.12.69

    com.apple.driver.ApplePlatformEnabler    2.0.5d4

    com.apple.driver.X86PlatformShim    1.0.0

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AppleHDA    2.3.1f2

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleUpstreamUserClient    3.5.10

    com.apple.driver.AppleMikeyDriver    2.3.1f2

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.GeForce    8.0.0

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.ApplePolicyControl    3.2.11

    com.apple.driver.AppleIntelHD4000Graphics    8.0.0

    com.apple.driver.AppleMCCSControl    1.0.33

    com.apple.driver.AppleLPC    1.6.0

    com.apple.driver.AppleSMCLMU    2.0.2d0

    com.apple.driver.AppleMuxControl    3.2.11

    com.apple.driver.AppleIntelFramebufferCapri    8.0.0

    com.apple.driver.AppleUSBTCButtons    235.4

    com.apple.driver.AppleUSBTCKeyboard    235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    34

    com.apple.driver.XsanFilter    404

    com.apple.driver.AppleSDXC    1.2.2

    com.apple.iokit.IOAHCIBlockStorage    2.2.2

    com.apple.driver.AppleUSBHub    5.2.5

    com.apple.driver.AirPort.Brcm4331    602.15.22

    com.apple.driver.AppleAHCIPort    2.4.1

    com.apple.driver.AppleUSBEHCI    5.4.0

    com.apple.driver.AppleUSBXHCI    1.4.0

    com.apple.driver.AppleEFINVRAM    1.6.1

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleACPIButtons    1.6

    com.apple.driver.AppleRTC    1.5

    com.apple.driver.AppleHPET    1.7

    com.apple.driver.AppleSMBIOS    1.9

    com.apple.driver.AppleACPIEC    1.6

    com.apple.driver.AppleAPIC    1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

    com.apple.nke.applicationfirewall    4.0.39

    com.apple.security.quarantine    2

    com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

    com.apple.iokit.IOSerialFamily    10.0.6

    com.apple.kext.triggers    1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

    com.apple.driver.DspFuncLib    2.3.1f2

    com.apple.iokit.IOAudioFamily    1.8.9fc10

    com.apple.kext.OSvKernDSPLib    1.6

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.iokit.IOSurface    86.0.3

    com.apple.iokit.IOBluetoothFamily    4.0.9f33

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.driver.AppleHDAController    2.3.1f2

    com.apple.iokit.IOHDAFamily    2.3.1f2

    com.apple.nvidia.nvGK100hal    8.0.0

    com.apple.NVDAResman    8.0.0

    com.apple.driver.X86PlatformPlugin    1.0.0

    com.apple.driver.IOPlatformPluginFamily    5.2.0d16

    com.apple.driver.AppleSMC    3.1.4d2

    com.apple.driver.AppleGraphicsControl    3.2.11

    com.apple.driver.AppleBacklightExpert    1.0.4

    com.apple.iokit.IONDRVSupport    2.3.5

    com.apple.iokit.IOGraphicsFamily    2.3.5

    com.apple.driver.AppleThunderboltDPInAdapter    1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5

    com.apple.driver.AppleUSBMultitouch    235.7

    com.apple.iokit.IOUSBHIDDriver    5.2.5

    com.apple.driver.AppleUSBMergeNub    5.2.5

    com.apple.driver.AppleUSBComposite    5.2.5

    com.apple.driver.AppleThunderboltNHI    1.6.0

    com.apple.iokit.IOThunderboltFamily    2.1.1

    com.apple.iokit.IO80211Family    500.15

    com.apple.iokit.IONetworkingFamily    3.0

    com.apple.iokit.IOUSBUserClient    5.2.5

    com.apple.iokit.IOAHCIFamily    2.2.1

    com.apple.iokit.IOUSBFamily    5.4.0

    com.apple.driver.AppleEFIRuntime    1.6.1

    com.apple.iokit.IOHIDFamily    1.8.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    220

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.DiskImages    344

    com.apple.iokit.IOStorageFamily    1.8

    com.apple.driver.AppleKeyStore    28.21

    com.apple.driver.AppleACPIPlatform    1.6

    com.apple.iokit.IOPCIFamily    2.7.2

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.corecrypto    1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f32

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.22)

    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM512E, 500.28 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 4

  • 89. Re: My MacBook Pro Retina keeps crashing
    MadMacs0 Level 4 Level 4 (3,725 points)

    I'm still voting for Rapport:

    com.trusteer.driver.gakl_driver_2    1

    although those SMSC and Broadcom hubs are close seconds.

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