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can't connect to itunes store

8916 Views 1 Reply Latest reply: Oct 16, 2012 2:50 PM by Velskud RSS
robertkelly95 Calculating status...
Currently Being Moderated
Oct 16, 2012 2:29 PM

Hi

I am currently unable to connect to the itunes store. I can open itunes, connect to the internet, but not to the store or to any music I have purchsaed through itunes. I am using Windows 7. Any help would be greatly appreciated.

Robert

Windows 7
  • Velskud Level 3 Level 3 (545 points)
    Currently Being Moderated
    Oct 16, 2012 2:50 PM (in response to robertkelly95)

    It's best to ask technical assistanc efrom support but you might want to try this:

     

    Can't connect to the itunes store:

    http://support.apple.com/kb/TS1368

     

    Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:

     

    Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7

    http://support.apple.com/kb/HT2292

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