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Q: iPhone 5 can't send SMS - gets an error when sending SMS

People - I'm using a Sprint iPhone 5 with my local GSM chip. Everything works fine, except sending SMS.

 

All basic troubleshooting has been done: checked SMS settings, erased Network Settings, checked SMS Service # through *#5005*7672# and it is fine, restored the phone and re-checked everything above again... and nothing. :-(

 

Please help?

iPhone 5, iOS 6, Sprint model (A1429), GSM Network

Posted on Sep 29, 2012 6:01 AM

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Q: iPhone 5 can't send SMS - gets an error when sending SMS

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  • by roman.dor,

    roman.dor roman.dor Oct 17, 2012 1:46 AM in response to oZZy_tv
    Level 1 (5 points)
    Oct 17, 2012 1:46 AM in response to oZZy_tv

    oZZy_tv,

     

    If you can't return your iPhone, then yes, I think this is the solution to wait for an iOS update and hope that the update will have this bug fixed...

  • by michael.vietnam,

    michael.vietnam michael.vietnam Oct 17, 2012 3:27 AM in response to roman.dor
    Level 1 (0 points)
    Oct 17, 2012 3:27 AM in response to roman.dor

    I guess I am at the same point than all of you :

    Answer from Apple Singapore today was that they ( engineer team ) are investigating on the problem, I've asked them to be more specific but they've stayed really generic on the answer. At least I've been confirmed that the phone is listed as "unlocked" in their database.

    So yes if this is a technical issue we have to wait the update if an update can solve the problem

  • by roman.dor,

    roman.dor roman.dor Oct 17, 2012 3:49 AM in response to michael.vietnam
    Level 1 (5 points)
    Oct 17, 2012 3:49 AM in response to michael.vietnam

    Michael,

     

    I think an update surely can solve the problem. The trick here is to get Apple's attention to look into this problem and solve it with the next update.

  • by michael.vietnam,

    michael.vietnam michael.vietnam Oct 17, 2012 4:03 AM in response to roman.dor
    Level 1 (0 points)
    Oct 17, 2012 4:03 AM in response to roman.dor

    So from my side it seems to be on its way as they answer to me that they are investigating, they also spoke about the mms temporary solution so I believe they start to understand ... but I still feel that Apple should email us or something ( they have all our receipt recorded ... ) to confirm that they are working on it .

  • by roman.dor,

    roman.dor roman.dor Oct 17, 2012 4:06 AM in response to michael.vietnam
    Level 1 (5 points)
    Oct 17, 2012 4:06 AM in response to michael.vietnam

    For me, an official article where they say that they work on the problem or something like this will be enough. Emailing each and everyone with the problem would mean a lot of emails

  • by Demirmkn,

    Demirmkn Demirmkn Oct 17, 2012 4:42 AM in response to AppleStarBR
    Level 1 (0 points)
    Oct 17, 2012 4:42 AM in response to AppleStarBR

    who can tell us contact email  to write about the issue?

  • by roman.dor,

    roman.dor roman.dor Oct 17, 2012 4:48 AM in response to Demirmkn
    Level 1 (5 points)
    Oct 17, 2012 4:48 AM in response to Demirmkn

    Demirmkn,

     

    There is no support by email for this, you must call them and report the problem by phone. You can call them for free from a @gmail.com account, using Google Talk integrated in browser. The phone number to call is +1-800-694-7466.

     

    As Nav33d here already outlined the list of the things we have tried already, so you know what to tell to support, as they will ask you to do these things:

     

    1) Calling Sprint (you probably paid the 'unlocked' price and as a result won't have an account with them so they know nothing about you/your phone).

    2) Calling your carrier (if they're outside the U.S).  The problem is with the phone having a lock on outgoing SMS.

    3) Resetting Network settings.

    4) Using the *#5005*7672# trick to reset the message centre number.

    5) Restoring from iTunes/Backup.

    6) Restoring as a new phone.

    7) Removing sim, putting sim back in.

    8) Resetting phone.

    9) Tinkering with iMessage/MMS settings.


  • by rapiks,

    rapiks rapiks Oct 17, 2012 6:59 AM in response to roman.dor
    Level 1 (0 points)
    Oct 17, 2012 6:59 AM in response to roman.dor

    any results?

    I have same problem(((( saaad....

  • by michael.vietnam,

    michael.vietnam michael.vietnam Oct 17, 2012 8:36 AM in response to Demirmkn
    Level 1 (0 points)
    Oct 17, 2012 8:36 AM in response to Demirmkn

    You can also email them with the email address you will find here http://onyoursi.de/wiki/personal-computers/apple/

    I've been contacted by Apple after sending 2 emails to Tim Cook email, I think doing both phone and email is good

  • by michael.vietnam,

    michael.vietnam michael.vietnam Oct 17, 2012 8:48 AM in response to roman.dor
    Level 1 (0 points)
    Oct 17, 2012 8:48 AM in response to roman.dor

    Roman, I am not sure they can make an official announcement as it's seems really non official in there communication that these phones bought "off contract" are also "unlocked" out of the box for international use without any interaction with the carrier ... Even the top community guys here didn't know, neither Sprint .... It's really strange, I don't understand the huge gap between there communication and the facts.

  • by niv.135 ,

    niv.135 niv.135 Oct 17, 2012 10:45 AM in response to AppleStarBR
    Level 1 (0 points)
    Oct 17, 2012 10:45 AM in response to AppleStarBR

    Found this on the web... works for me...

    "

    I had the same problem but was able to find a temporary workaround until Apple/Sprint releases some kind of fix. It's not perfect, but it gets me by for now. worked for me, but I don't know if it'll work for every locale:

     

    I am outside the US and trying to use a GSM SIM card in a Sprint iPhone5 but could not send SMS messages (only receive)

     

    Try this:

     

    1. Go to Settings / Messages

     

    2. Make sure "Show Subject Field" is on

     

    3. Try sending a message but type your message in the subject heading instead of the main box. The key is that the subject line has to have something in it, even a " " blank space will do

     

    I tried sending it this way to other iphones and smart phones and both the subject and body of the SMS would go through, but to older cell phones only the subject heading goes through, and only the first 39 characters.

     

    Hopefully Apple/Sprint will come up with an actual fix, but I'm hoping this is of help to some people out there

    "

  • by roman.dor,

    roman.dor roman.dor Oct 17, 2012 10:56 AM in response to niv.135
    Level 1 (5 points)
    Oct 17, 2012 10:56 AM in response to niv.135

    Thanks niv.135, this solution was already posted here, and this results in a MMS, not a SMS, so it's a different thing.

     

    michael.vietnam - I think it doesn't matter if it's locked or unlocked - it's a bug and it should be fixed.

  • by oZZy_tv,

    oZZy_tv oZZy_tv Oct 17, 2012 11:41 AM in response to AppleStarBR
    Level 1 (0 points)
    Oct 17, 2012 11:41 AM in response to AppleStarBR

    Guys, is there any estimate release date for next iOS 6 update?

  • by Demirmkn,

    Demirmkn Demirmkn Oct 18, 2012 5:17 AM in response to AppleStarBR
    Level 1 (0 points)
    Oct 18, 2012 5:17 AM in response to AppleStarBR

    My friends???

  • by roman.dor,

    roman.dor roman.dor Oct 18, 2012 5:26 AM in response to AppleStarBR
    Level 1 (5 points)
    Oct 18, 2012 5:26 AM in response to AppleStarBR

    Hey,

     

    There is no yet official statement for the next iOS 6 update. As I remember for iOS 5, there was couple of months between first release and update release, so I'd expect something like late december, but that's not for sure at all.

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