Q: iPhone 5 not printing

Since I bought the iPhone 5, I can't print from my HP AirPrint compliant printer, Officejet 6500A Plus. My iPhone 4 worked perfectly. So what happens is when I select an email or page to print it will see the printer. When I hit print, it will through the motions on the phone, but the printer does not come to life and print.

Any ideas?

iPhone 5, iOS 6

Posted on Oct 17, 2012 10:51 AM

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Tgara

Level 4 (3,545 points)

Hey Marv, have you checked to see if there is a print job stuck in the queue on your phone? Press the home button twice to open the multitasking bar and see if the Airprint icon is displayed (maybe with a red number in the corner). If so, tap it to bring up the Airprint app. Delete any print jobs that might be pending, and try to print again. See if that helps.

Posted on Oct 19, 2012 12:32 PM

Q: iPhone 5 not printing

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Page 1

by Tgara,

Tgara Oct 17, 2012 11:24 AM in response to MARVINBASS
Level 4 (3,545 points)

Oct 17, 2012 11:24 AM in response to MARVINBASS

Start with some basic troubleshooting steps:

1. Is the iPhone on the same Wifi network as the printer?

2. Have you checked for an Firmware upgrade for the printer? The HP website and the HP Print Utility on your computer can tell you if you have the latest firmware on the 6500A.

3. Have you tried a reset on your router and printer (unplug them then plug them in again). Lots of times this sorts things out.

Let us know how it goes with the above steps.
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by MARVINBASS,

MARVINBASS Oct 17, 2012 11:39 AM in response to Tgara
Level 1 (95 points)

Oct 17, 2012 11:39 AM in response to Tgara

Hi Tgara,

Answers to your questions:
1. Yes
2. Yes, I just updated it.
3. Yes, I just tried it.

All my other devices work, iPhone 4, iPad1 and iPad2.
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by Tgara,

Tgara Oct 17, 2012 12:10 PM in response to MARVINBASS
Level 4 (3,545 points)

Oct 17, 2012 12:10 PM in response to MARVINBASS

OK. What kind of router are you using? Is there a firmware upgrade for that?
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by MARVINBASS,

MARVINBASS Oct 17, 2012 12:15 PM in response to Tgara
Level 1 (95 points)

Oct 17, 2012 12:15 PM in response to Tgara

It's an Apple AirPort Extreme Base Station and it's current firmware.
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by Tgara,

Tgara Oct 17, 2012 12:25 PM in response to MARVINBASS
Level 4 (3,545 points)

Oct 17, 2012 12:25 PM in response to MARVINBASS

MARVINBASS wrote:

It's an Apple AirPort Extreme Base Station and it's current firmware.
Wow, can't imagine what could be going on. All your settings appear to be correct. I have an iPhone 4S and an iPad 2 and both print fine to my HP wifi Airprint printers.

I've heard there is an issue with the Wifi on the iPhone 5, and that it affects certain connections. Since I do not have an iPhone 5, I am not intimately familiar with the problem. Hopefully, someone else can chime in and help.
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by MARVINBASS,

MARVINBASS Oct 17, 2012 12:36 PM in response to Tgara
Level 1 (95 points)

Oct 17, 2012 12:36 PM in response to Tgara

It's an iPhone 5 issue no doubt.
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by MARVINBASS,

MARVINBASS Oct 17, 2012 12:30 PM in response to MARVINBASS
Level 1 (95 points)

Oct 17, 2012 12:30 PM in response to MARVINBASS

I meant "no doubt" :)
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by iLadyOK,

iLadyOK Oct 18, 2012 2:27 AM in response to MARVINBASS
Level 2 (165 points)

Oct 18, 2012 2:27 AM in response to MARVINBASS

a bit of a long shot but have you tried the HP app for printing ePrint is it? its free so it may be worth a go?
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by GarlandM,Helpful

GarlandM Oct 18, 2012 12:40 PM in response to MARVINBASS
Level 2 (195 points)

Oct 18, 2012 12:40 PM in response to MARVINBASS

Hi Marvin,

Could you do a full hard reset on your router? Unplug your router, and leave it unplugged for at least 30 seconds.

Most of the issues people have had with iOS 6 have been solved with a simple hard router reset

---
I work with HP
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by MARVINBASS,

MARVINBASS Oct 18, 2012 2:43 PM in response to GarlandM
Level 1 (95 points)

Oct 18, 2012 2:43 PM in response to GarlandM

Hi GarlandM, I will try that and let you know.
Thanks!
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by MARVINBASS,

MARVINBASS Oct 18, 2012 2:45 PM in response to iLadyOK
Level 1 (95 points)

Oct 18, 2012 2:45 PM in response to iLadyOK

I've used that app years back. I think it's only for photos and not to print emails and web pages.
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by iLadyOK,

iLadyOK Oct 19, 2012 1:33 AM in response to MARVINBASS
Level 2 (165 points)

Oct 19, 2012 1:33 AM in response to MARVINBASS

Ah ok
I have an HP hence why I have heard of it, i use a paid app print n share so never used the former, but print n share will let you print emails and webpages etc
really hope you get it sorted!
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by MARVINBASS,Helpful

MARVINBASS Oct 19, 2012 12:03 PM in response to GarlandM
Level 1 (95 points)

Oct 19, 2012 12:03 PM in response to GarlandM

Re: Hi Marvin,

Could you do a full hard reset on your router? Unplug your router, and leave it unplugged for at least 30 seconds.

Most of the issues people have had with iOS 6 have been solved with a simple hard router reset

---
I work with HP

Hi GarlandM

Well, I did what you asked and no luck. I think I'm gonna go to the Genius Bar with this. Most of them are not really Geniuses in my opinion but it least it will be addressed to Apple.
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by MARVINBASS,

MARVINBASS Oct 19, 2012 12:06 PM in response to iLadyOK
Level 1 (95 points)

Oct 19, 2012 12:06 PM in response to iLadyOK

Hi iLadyOK,

Well, all my other "i" device print. It's the iPhone 5 that doesn't, so I don't feel the need to pay for an app for a function that is built in to the IOS. Thank you for the suggestion.
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